Superyacht Stewardess

Build Your Reputation One Step at a Time!

 

The Responsibilities of Managing a Team

As the chief stewardess, you will be responsible for many duties on a daily basis, and managing your team is  no exception.

Searching for the right candidates, training and development of the interior team is a time consuming task and it requires a lot of patience and interpersonal skills.

Equally, it also takes time to find suitable replacement should a team member decide to leave. 

Writing a good letter of recommendation, shouldn't be something  that you do lightly. You should look at the departing crew members strengths, weaknesses and areas of great contribution.

Below are a few simple guidelines to help you as the department head to write a good letter of recommendation, or a letter of service, should you feel that the departing crew member fall below your standard of service and or expectations.

You can find more information on this subject along with example letters in the soon to be released The Chief Stewardess Bible.

A letter of recommendation also known as a reference letter is a formal document which requires a lot of thought and consideration. Generally speaking the letter should be 12 point font in an easy to read business font such as:

  • Arial
  • Time New Roman
  • Garamond

Further the letter should be printed on a letterhead and the stamped with the yachts official stamp next to your signature.

As a chief stewardess or interior manager, you will/may be required to write a letter of recommendation for your departing interior crew member. This is a very important skill to master as it, as the crew member leaving will rely on it to gain future employment.

You can see online there are many variations in the layout of a good letter of recommendation, but below is a good place to start.

To begin the letter you should always start off by stating the facts, things like:

  • Full name of crew member whom you are writing the letter for
  • Duration of service on board, including dates
  • The position or title held

The second paragraph is designed to highlight their skills, education and positive attributes:

  • Excellent communication skills
  • Holds a diploma/bachelor in….
  • Superb time management skills

The third paragraph focuses on positive personal attributes such as:

  • Is a team player
  • Has a bubbly personality
  • Has a warm personality and is easy to get along with

Close your letter on a positive note and give your contact details. Always finish with yours sincerely, or yours faithfully.

A letter of service
Now consider the crew member whom you are writing the letter for, had a bad record service on board and you had to let them go. Clearly this letter will not be a glowing letter of recommendation, however you still need to be professional and maintain a balanced outlook on the person.

The crew member may have performed badly for many reasons, this is not for you to analyse as you have already made the decision to let them go, rather you need to focus on their strengths (remember… everyone has both strengths and weaknesses).

The format to use is as above with an example letter below. The things to remember here is to just state the facts. This should never be a personal vendetta against the person, however, if you cannot possibly recommend them or write a simple letter of service, then ask the chief officer or the captain to write a letter of service, (its ok to do this we are all human at the end of the day).

Lastly, if you feel so negative about the person then simply write the letter of service, end it on a positive note, i.e., I wish her/him well, but do not include your contact details at the end.

You need to be able to stand by what you write, and if you write just a letter of service, then chances are that it hasn’t gone well on board, therefore you do not want to “run off with your mouth” with a verbal reference check!

 

Sample letter of recommendation

[Insert Yacht Letter Head]

 

[Yacht Name]

 

[Current location]

 

[Date]

 

To whom it may concern;

I had the pleasure to employ and work with [insert full name] from [insert date] until [insert date]. She/ he was employed on a permanent basis in the capacity of [insert position].

[Insert yacht name] is a [insert size and type of yacht] which is [insert private or charter yacht], which spends her time between the Mediterranean and the Caribbean seas. [Include more details about the yacht, i.e., busy with children, back to back charters or demanding owner’s etc.].

[Insert name] was an excellent asset to have on-board. She/he holds an advanced diploma in Hotel Management, and is clear to see these skills displayed with her/his superb hospitality and people skills. Her true strengths are in managing her time and quality of work.

She/he joins us with short notice and adapted immediately to the crew and her working environment. [Insert name] has a pleasant personality and is a team player, this made her popular with the crew and guests alike.

We are very sorry to see her/him leave, but I know that [insert name] will compliment any yacht that is fortunate enough to acquire her/his excellent services. {You can also add why she/he is leaving here}

I highly recommend [insert name], and I wish her/him well with future endeavours.

Should you have any further questions regarding [insert name], please do not hesitate to contact me [insert telephone number, email address or both].

Yours sincerely

[Insert your name and position] {Insert yacht stamp and have the Captain sign it}

Sample letter of service

[Insert Yacht Letter head]

 

[Yacht Name]

 

[Current location]

 

[Date]

 

To whom it may concern;

[Insert name] joined [insert yacht name] from [insert date] until [insert date]. She/ he was employed on a permanent basis in the capacity of [insert position].

[Insert yacht name] is a [insert size and type of yacht] which is [insert private or charter yacht], which spends her time between the Mediterranean and the Caribbean seas. [Include more details about the yacht, i.e., busy with children, back to back charters or demanding owner’s etc.].

[Insert name] holds an advanced diploma in Hotel Management, and is clear to see these skills displayed with her/his superb hospitality and people skills. Her true strengths are in managing her time and quality of work.

If the crew member does not hold formal qualifications, then simply state their duties which they performed; i.e.

[Insert name] performed the following duties to a satisfactory/ good level

Housekeeping, service, floral arrangement, laundry etc.

I wish [insert name] all the best with future endeavours.

Yours sincerely

[Insert your name and position] {Insert yacht stamp and have the Captain sign it}

Kylie O'Brien
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Kylie O'Brien

Author, Writer & Founder at The Stewardess Bible
Kylie is an Ex - Superyacht Chief Stewardess, and Hotel Manager from Sydney, Australia. Passionate about sharing information, you can find her typing up a storm in her small home office, or breathing in the cool wind off the North Sea, in Zeeland, Netherlands.
Kylie O'Brien
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