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Superyacht Stewardess

How to Clean a Dishwasher

HOW TO CLEAN A DISHWASHER

Dishwasher maintenance is far from glamorous, but it is something that every yacht stewardess must do on a regular basis, especially if you don’t want the engineer breathing down your neck.

Considering a superyacht could have anywhere from 2 to 8 dishwashers onboard, the dishwasher is one of the most time-saving appliances on board. Furthermore, it is essential that the superyacht stewardess maintain these machines well.

Please note: 

This is general information only. Please refer to your user manual for specific instructions or ask our friendly engineer to help.

What you will need:

Regular cleaning will eliminate any nasty odours. To clean any part of the dishwasher, the necessary tools you need are:

  • Dish soap
  • a soft sponge or brush
  • Dry clean dish towel
  • We all know that yachties have a good supply of cleaning vinegar onboard, so the next thing that you will need is a good supply of baking soda, or cleaning soda will also do a good job.

How to clean a Dishwasher – The eco-friendly way

Cleaning with vinegar. You first need to empty the dishwasher and clean out the trap at the bottom of your dishwasher.

Next, put two small cups of white vinegar in a bowl or a dishwasher container on the upper rack of the machine, pour hot water in the vinegar and pour it through your dishwasher until the grease and odours are removed.

To use the baking soda; sprinkle one cup of baking soda across the bottom of the dishwasher, pour hot water onto the baking soda and run it through the washer to have a brightened and stain-free interior.

(Remove the bottom dish rack. Check for Gunk in the dishwasher drain; remove junk or food caught there. This will improve drainage, increase cleaning efficiency and prevent damage to the dishwasher.)

How to clean a dishwasher

HOW TO CLEAN THE DISHWASHER FILTER

Your dishwasher could either be self-cleaning and manual. Dishwashers with self-cleaning use a grinder to pulverise this waste and wash it through the drain, but this makes the dishwashers to be much louder than those with standard filters.

Manual filters require consistent cleaning  depending on usage.

HOW TO CLEAN A DISHWASHER FILTER

  1. Locate the filter

You can find this by removing the bottom rack of the dishwasher, after that, remove the cylindrical tube, below that if you find a flat filter, remove it also.

The filter you need to locate is one that has a hole in the middle through which the inserted cylindrical pipe, it also twists counter-clockwise; you need to clean this area well by removing it first.

To do that, make sure it is unlocked, gently pull up, and lift out the lower filter if there is one.

  1. Wash the filter(s)

Wash in soapy water and rinse under running water. Make sure you don’t wash with hot water, scrub the filter if the food debris won’t remove, make sure all the debris are removed and us a dry towel to wipe the area clean if necessary.

  1. Mix a half cup of salt, half cup of baking soda, and 1 cup of bleach. Pour it in the bottom of the dishwasher and let it stay for at least 12 hours, then, set it to run a wash without any dishes.
  2. Insert the filter and the cylindrical filter back, make sure the cylinder filter is locked in its place.

HOW TO CLEAN A DISHWASHER FILTER DRAIN HOLE

  1. Clean the sump

If there is some liquid in the slump or particles in the sump it is important to remove this so that it does not clog. You can make use a small container to remove this obstacle. However, you don’t have to do this if the amount of water in the sump is small.

  1. Assess the drain hose

The drain hose is located under the sink, between the pump and drain line. If you find any particles in the drain hose, take them out by; removing the hose from its position, loosen the clamps that hold the drain hose, and removing the blockages and blowing through one end of the hose

  1. Check the garbage disposal

Remove the drain plug in your garbage disposal, it’s in the form of small plastic, and run the disposal to make sure the drain isn’t clogged. While doing this make sure you don’t put your hands down the garbage disposal

PRO AND CONS

Apart from liquid soaps, other things you can use to clean dishwashers are baking soda and white soda. Both have a downside.

Apart from the fact that baking soda absorbs any leftover musty smells and remove bacteria, it can’t be used to perform a quick wash as it may leave a white residue behind.

the benefits of cleaning vinegar are endless. Vinegar also helps a lot with smells; it removes clogs inside the dishwasher.

Not just that, it can also dissolve grease, dissolve mineral deposits from hard water and eliminate odours.

Previously on The Stewardess Bible Blog: How to Maintain Your Washing Machine

 

 

 

 

 

How to Clean a Washing Machine

As a part of our March  Maintenace Month. This article will discuss ways in which you as a superyacht stewardess can maintain the equipment onboard the yacht to a high standard. Starting with How to Clean a Washing Machine.

Being slack with your time management, and putting off the maintenance of your trusted equipment specifically the washing machine can attract germs, mould, and bacteria. That will result in the engineer having to get involved which means more work for everyone.

How to Clean a Washing Machine

The best method to clean a washing machine inside out, as well as the five ingredients you can use to remove odours, moulds, and buildup effectively, will be discussed below.

Clean the gasket and door seals first

Soak some towels with hydrogen peroxide or white vinegar, pack the gasket’s cavities to let the hydrogen peroxide or vinegar loosen up any mould or grease and also disinfect the area. Wipe off residue off the gasket and door seal, or you scrub off residue using a toothbrush after an hour.

Turn water onto the hottest setting using the most extended cycle and most considerable load

Move your washer onto the hottest water setting, applying the most massive load size and the most extended wash cycle once the gasket is clean or neat.

Fill the washer drum or dispenser with vinegar and baking soda

Fill the washer’s drum or the dispenser with a  cup of baking soda and 1 quart (1 litre) of vinegar.

For a front loader machine, add white vinegar to the detergent dispenser and baking soda to the softener dispenser and begin the wash cycle.

For a top loader washer, let the water run for a few minutes, then add in the baking soda and vinegar. Allow the machine to combine the ingredient for a minute, then stop to allow the mixture soak for one hour before finishing the cycle.

Let the cycle run its full course

Make sure you wipe down the external part of the machine with a cloth or napkin soaked in vinegar, scrub in and out. This must be done while the cycle is on the move or running.

Run a second cycle

Run another cycle with just hot water. You can add vinegar to loosen up any residue left by the initial wash. Once you finish the second cycle, leave the washing machine door open to allow the inside to dry and to prevent mildew.

Wipe the filter, dispenser and other internal parts of the machine

This is optional, but it’s advisable to get it done. Wipe down the inside of the lid with a towel well soaked in vinegar. Use a toothbrush to get into every part. Scrub the top edges and all areas that water can penetrate in when cleaning the tub rim. Wipe down the agitator for a top loader machine.

How to Clean a Washing Machine

How To Clean A Washing Machine

CLEANING TOP LOADER WASHER VS CLEANING A FRONT LOADER WASHER

The main difference between cleaning both is that with a top loader washer, you can pause and start the cycle whenever you want. It allows you to add the ingredients, start the cycle and allow to mix for a few minutes. Stop the cycle to allow the ingredients to soak and then rerun the cycle until it finishes. A front loader machine will run its entire cycle immediately it starts.

Another difference is cleaning their parts. Each washer had different parts. For example, with a top loader washer, you must clean the agitator in the middle. A front loader washer requires cleaning the fabrics softener and detergent dispenser and the gasket or rubber door seals.

FIVE DIFFERENT INGREDIENTS AND METHODS YOU CAN USE TO CLEAN A WASHER.

Using vinegar and baking soda

To use, mix a cup of baking soda and 1 quart (1liter) of vinegar and set the water temperature to 90 degrees on a long cycle. Vinegar and baking soda are safe to use because they’re natural. They’re also very effective at removing limescale as well as deodorising.

Remove sticky residue with oxygen bleach and enzyme detergent

Use as directed on the label present for large loads. Set the water temperature to 90 degrees and choose the largest load option. Choose powdered enzyme detergents over liquid ones. Also, look out for a detergent that contains a range grease eating enzyme, such as amylase, protease, lipase or mannanase. Know that enzyme detergent are not safe to use on wood or silk.

Using citric acid to remove buildup

To uses citric acid for the removal of buildup, mix 1 cup of citric acid and ́a cup of baking soda. Choose a long wash cycle and set water temperature at 90 degrees. Citric acid is stronger than vinegar, so it works for a machine with lots of buildups. It can also be used with baking soda to remove odours.

Using hydrogen peroxide to clean a filthy drum

Hydrogen peroxide is antiviral and antibacterial, and it is also used to remove limescale and kill mould. A litre of hydrogen peroxide mixed with water at 90 degrees on a long wash cycle is ok. The downside to hydrogen peroxide is that it takes longer to work, so you’ll need to leave it to soak in your machine for at least 3 hours.

Using chlorine bleach to remove odour

Chlorine bleach must always be used with cold or warm water as it loses its effectiveness at high temperature. Use 1 quart (1 litre) of Chlorine bleach and set maximum temperature to 40 degrees. Chlorine bleach gets mould off a smooth surface like the plastic inner drum of the washing machine.

Up Next: Dishwasher Care

 

 

 

 

 

Conflict Resolution

Conflict Resolution

More than any other business, the superyacht industry markets itself to the individualized needs of their guests.  It is one of the few industries that are attuned to adequate customer experience, which determines how well a particular charter yacht adapts and survives in a unique market.

While most hotels focus on providing extraordinary getaways for their customers, there will be a few customers expressing grave dissatisfaction. Sometimes it is even tempting to write off such customers, but it has never been good for business.

As such, conflict resolution as a chief stewardess is one of the tricks that will bridge this dangerous gap. It is not all about having excellent management skills but rather having a good plan and some background training on how to resolve conflicts at the workplace.

Some of the strategies to employ include:

Staying calm

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By the time an issue goes to the status of a conflict, the guest is already agitated. In any case, guests don’t have the habit of complaining unless they feel compelled to. If an issue is negligible, they will go about their business without minding some of the trivial matters.

To the extent of reporting an issue, however, a guest has reacted emotionally to the situation, and this can be dangerous because emotions drive people out of control. Moreover, when a guest approaches a crew member with raged emotions, the employee is also likely to respond defensively, which exacerbates the issue at hand.

Before reacting in any manner, therefore, it is important to stay calm as you contemplate the matter. Staying collected is something inevitable especially onboard a superyacht where guest satisfaction is paramount.

The first response will determine if and how well the conflict will be resolved. A calm approach is more likely to resolve the conflict, but be careful not to appear as if you are taking the matter trivially. Express some concern but in a calm manner.

Listening is key

Like hotel employees, superyacht crew will tend to shut down an upset guest, which further aggravates the situation. As the interior manager, however, all you have to do is listen.

Some clients will have issues in their lives which they extend to various environments, and the best they need is someone to listen to them.

Leave your frame of reference and enter the client’s. Pride is counterproductive in such a situation, so listen and validate the guests’ issues such that they don’t stay in the heightened emotional state.

Find out the facts

Etiquette in society

Whereas listening to the guest is very crucial, taking their word as the absolute truth is a desperate show of partial blindness and absence of leadership skills.

Remember, you also need the crew to realise guest satisfaction goals. Get factual information by asking calm and open-ended questions which elicit more information.

Sometimes it may require additional information before the conflict is fully settled. Talk to relevant parties regarding the situation. These could be other employees or other guests, who will help you find out where the problem is.

With factual information, you will then find a probable course of action that is just to the guests and crew alike.

Enlist different sources of help

Sitting on a management position does not mean that you take every professional burden as your own. Different crew members have different capabilities in handling particular situations.

Delegative leadership is sometimes recommended, so seek help when there is need. In case a guest has been upset by one or more of the crew, you can opt to call in some help from other management figures.

Sit and find out whether it is more rational to involve the employee in question. While it is bound to aggravate the situation in most cases, sometimes the best thing to do is to talk to all the parties involved before a conflict is fully settled.

If you must involve an outside party to resolve the matter, it is worth your time and money. Conflict resolution gurus are sometimes called in to educate employees on strategies for solving conflicts within the workplace.

Brainstorm possible solutions and negotiate a way out

Once you have gathered all the background information regarding a particular conflict, the next quickstep is to stop the issue and give it a lasting solution before it ruins the reputation of the charter yacht.

It pays well when the people involved put a fair contribution to the generation of a lasting solution. As a chief stewardess, you must be open to all ideas generated and remain keen to note whether there is absolute objectivity.

Whereas the guests are mostly right, you must not necessarily tolerate it if he or she has personal issues against particular crew members.

To the point of resolving the conflict, all parties must understand the position taken. If it involves the management, you should be open to receive whatever resolution that will be reached.

If your position is bound to affect the outcome of the process, it is more reasonable to involve other parties. A win-win situation works to the satisfaction of both parties, so be keen not to please one person while offending the other.

Make a follow-up

Once the issue has been settled and the charter guest has left, a number of superyachts tend to leave the confrontation at that. However, to prevent such dissatisfaction from spilling over, make a follow-up note in your journal. People feel valued when you personally follow them up to know how satisfied they feel.

Review the issue

It is very easy for a yacht to assume that all irate guests are acting irrationally. Upon a closer look, the guest may have been right in complaining about a particular meal, service or employee.

This is not to imply that all complaints are valid, but it should provide some insight into different customer experiences. Use the opportunity to review the issue once the guest is gone and determine whether there are any changes which can be made to improve customer satisfaction.

Conflict Resolution

In summary, different customers may have various complaints regarding superyacht charter services, but they can all be resolved to the satisfaction of both parties when the management is purposefully and fully prepared.

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How Much Does a Superyacht Stewardess Get Paid?

How Much Does a Superyacht Stewardess Get Paid?

Working on a Superyacht can be described as a bittersweet experience.

It is work characterized by a mix of extreme highs and extreme lows. The adventure that is touring some of the most exotic destinations on earth also doubles up as around the clock service job for the yacht crew, specifically the Super Yacht stewardess.

A yacht stewardess is charged with the responsibility of making sure the hospitality and accommodation bit of the guest’s stay is up to standard, any time any day. This then begs the question: What is the Super Yacht Stewardess Salary?

Before deliberating on the salary, it is important to understand the job description of the Superyacht Stewardess

In this regard, one begins by appreciating the other yacht crew members offering services to the guests in the yacht. They are the:

  • Captain
  • First officer
  • Second mate/bosun
  • Deckhand
  • Engineers and the chefs.

A stewardess’ work is complemented by that of the other crew members. The number of crew members, except the captain, of course, depends on the size of the yacht and/or the number of guests.

This goes to show that for each crew member there’s a clear job description. For the stewardess, the job description comprises a host of tasks; some of which are sometimes not put in writing.

A stewardess is responsible for everything that happens inside the yacht, although, this is the general description of all stewardesses who exist in three categories.

Yacht Stewardess Elegant Table Setting

There’s the chief stewardess:

Senior or first stewardess and a junior stewardess or stewardesses depending on the size of the yacht. The senior and junior stewardesses mostly feature in major and medium-size yachts.

Small yachts tend to have one stewardess, who attends to the needs of the guests.

The job description is a cocktail of housekeeping activities which needs a can-do attitude for the better part of the day. The stewardess is expected to provide 7-star services when it comes to dining, drinking, laundry and cleaning up services, floral arrangements and cabin preparation.

Stewardesses also obtain local currency besides planning trips/events and arranging transport for the guests. Their job mainly involves serving the guests and ensuring that their trip is as enjoyable as it should be.

A stewardess is answerable to the chief stewardess or the captain of the yacht she is on.

In this position, she anticipates every situation before it happens. The Stewardess’s ability is pinned on how much attention she pays to detail and the way she carries out her duties.

She should be fast to learn every guest’s preferences and need and use this to make them as comfortable as possible on the yacht.

There’s no such thing as a typical day at work for a stewardess; work for a stewardess has no specified time and requires that one be prepared for any outcome.

For one to qualify as a stewardess, they would need a convincing background in the service industry such as customer care or hospitality, culinary mastery and/or housekeeping.

The other important requirement would be STCW95 and ENG1. It is an added advantage to possess the mastery of silver service, wine knowledge, cocktail service and bartending skills.

In addition, it may not be written but a stewardess is a discrete person who practices confidentiality and displays good organizational skills. A Chief stewardess may also be called upon to see to IT/ accounting and management matters.

The guest also expects that the stewardess speaks his/her native language, therefore being multi-lingual comes in handy.

Cocktails

Upon review of this information, we re-visit the earlier question:

What is the Super Yacht Stewardess Salary?

A look at the industry’s salaries reveals that position matters and hence a chief stewardess’ salary is not similar to a junior stewardess’ salary neither is a 20-30 meter yacht stewardess’ salary the same as one working in an 80 meter plus yacht.

Besides position and size of the yacht, experience, use of the yacht (charter or private) and the style of the boat (power or sail) play a major role in determining how much a stewardess on Superyacht gets paid.

Other contributing factors include qualifications of the stewardess and the travelling itinerary of the yacht.

On average, a Super Yacht stewardess gets paid about £1,750 – £3,000 on a small yacht and £ 2,500 – £ 4000 per month on larger yachts.

Important to note is that these salaries are not inclusive of tips which add to the salary amount. Though they add to the salary’s final tally, tips hinge on the guest’s resolve.

Stewardesses are expected to file their own personal income tax in accordance with the tax rules and regulations of their respective countries. In most cases, this is done with the help of an International tax guru.

While on board, a stewardess is entitled to food and drink, accommodation, basic toiletries and uniform, transport to and from home and others on board expenses.

In fact, most yacht owners cover the stewardess’ health and accident insurance. Furthermore, on the stipulated annual 4-6 week holiday, a stewardess is paid in full. Pay increment is dependent mostly on performance.

In essence, the stewardess does not incur any costs related to overheads. However, the stewardess is expected to provide for their personal effects.

In matters of career progression, a stewardess advances to become a purser.

A purser’s role is mainly administrative and found mostly in extremely large yachts. In this position, one works for a monthly income of between £ 4,500 and £ 6,000.

She is however required to have strong and competitive skills in administration, crew management and all service industry abilities.

Other stewardesses progress career-wise to become more influential staff members in the hotel industry such as operations managers. There are those who move to become housekeeper/butler of the yachts owner’s residence or even secure a job in a cruise liner.

For some, this compensation is not enough for the stewardess’ hard work and diligence; while others see it as one of the best jobs to cultivate a savings culture.

There’s much about being a stewardess which hasn’t and can’t be documented. How much a stewardess is paid plays a big role in service delivery. However, it is passion and determination for the job that makes a stewardess appreciative of the payment received.

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How to Create a Superyacht Interior Inventory

How to Create and Superyacht Interior Inventory

Just like if you were to benefit from keeping an accurate inventory of all your possessions at home, in case of the worst, as in a devastating natural disaster that has swept through your life without warning, it would presumably be the same as knowing how to create an inventory list for the superyacht.

Another important factor is keeping a record of the yacht’s assets, in turn, could prove very beneficial if the need arises to file a business claim.

The very first step of this important journey is to make an accurate inventory list of what is included the possibility your equipment and property may need to be replaced.

The list can certainly be done with a pen and paper, but for all efficiency purposes, it may suit you better to keep an online inventory, or even a physical location away from your office.

Your paper inventory could very well end up lost or it could become another casualty of the dreaded storm, along with other vital assets.

Memo Pad

 

Make Valuable Items Top Priority

Important items that become a priority are expensive artwork, furniture, stand-alone objects, technology and equipment.

The likelihood of this including office supplies is slim, although, items like a box of bulk printer ink will certainly make the list, along with other more costly items which are used on a regular basis, which can be included and then reimbursed for.

Your yachts specific insurance policy will more than likely highlight the details of the total reimbursement process.

You just may have the ability to adjust the terms and conditions, though, in reality, you should be expecting to pay more increased limits or increased coverage. This is a prime example of the importance to record the cost in replacing each and every item on your inventory list.

This action is done by comparing online retail prices throughout all markets, while you still might feel the need to write down the exact amount of what you spent on the item originally.

Superyacht Inventory

Updating Your Inventory is of the Essence

When you update your list pricing on a regular basis, like once every quarter, can help you greatly with keeping tabs on what is occurring in the financial aspect of the claim via your provider.

Basic insurance policies, as a majority, will oblige you in reimbursing for funds that are lost when there is no way of you having the ability to operate the company after the adverse effects of a storm or that of a natural disaster, not always though, will every policy include this.

Make sure to look over all of the details that are highlighted in your terms and conditions and contemplate employing a second insurance policy, making sure it is excluded from your BOP.

This specific type of coverage is quite often referenced as a business interruption insurance. To assure that you have the accurate amount of protection, figure the cost that is threatened, like something maybe like, employee pay.

Computers Create Stability

Superyachts and other businesses that maintain products that are kept on the property will very much be in need of an accurate inventory, and when you utilize a system that is run by the computer, this will immensely be tactful in precisely keeping tabs on the up-to-date per sale, which will be your ally.

Stocks will of course contrast, but when you complete an inventory now and again, you will make certain that your inventory list is on target and assure you that the proper amount of insurance in your possession.

Another time that calls for an update on your inventory list are those times when your business is in need of more assets. When something vital is left out of the list, the mistake could prove to be a costly one, always make sure to add receipts and other forms of documentation of the purchase in your inventory, soon after it is purchased and then used in your office.

Below are some quick steps on how to create an inventory list, which should prove beneficial

Never Stall

If you are just starting your business or the importance behind the concept of keeping inventory recently sprung into your head, the time is now. Waiting can, and a lot of times will become detrimental if you are faced with sudden disaster to the structure of your business. Start by going to every section of your building to examine the proximity carefully.

Take Photos

Take photos of the rooms and the particular items of value, so you have a visual record of your possessions. Go through them and note on the back of them the details, what is happening in the photo, where you purchased it and other main details.

Record Video

Just like with the photos, take your camera through each room of the hotel and check the contents of them. With video, you have the opportunity to use voice descriptions for the contents of each room. Make sure to check drawers, closets, cabinets and describe the contents of them.

Stay Digital

If you have produced an inventory list on paper, it is a good idea that you transfer information to your computer or tablet. Even if the info is on a flash drive, try to download it into a mobile app or online inventory software, in providing an extra step into maintaining the security of your inventory.

Keep List Secure

Always make sure that a copy, whether it be paper or digital, of the inventory list is kept at an alternate location, in case the disaster scenario was to take hold, you would have a spare copy safe, therefore not left stranded in case the worst were to happen. Always be one step ahead of the storm.

The Lifeblood

Knowing how to create and superyacht interior inventory is, as you can see, crucial in preserving the lifeblood of the company. Without records, there is no proof and without proof, there likely will be a dent in your reimbursement hopes. Now that you know what to do, there is only one thing left to do, do it.