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Superyacht Stewardess

Frequently Asked Questions

Before contacting us, please browse our FAQ.
What is The Stewardess Bible?

The Stewardess Bible consists of three reference manuals,  specifically designed for the superyacht industry.

The purpose of this book is to help the super yacht stewardess manage daily tasks in an easier, more time efficient, and stress free manner.

Created by a true hospitality professional, The Stewardess Bible, is a collaboration of over 22 years of top end hospitality experience from a range of perspectives:

  • Hotel manager
  • Event manager
  • Purser
  • Chief stewardess
  • Superyacht stewardess

The guide has something for everyone, from a junior yacht stewardess through to the management level Chief Stewardess, offering step by step advice with detailed how-to lists which include theoretical information and practical examples.

 

The Stewardess Bible includes:

  • The Stewardess Bible’s Guide to Achieving Excellence in Service. (Module One)
  • The Stewardess Bible’s Guide to Creating the Perfect Cocktail. (Module Two)
  • The Stewardess Bible’s Guide to Housekeeping Perfection (Module Three)

 

Who is The Stewardess Bible Written For?
Is The Stewardess Bible a Super Yacht Stewardess Training Course?

No, The Stewardess Bible is, in essence, a training reference manual which consists of three modules.

Created as supplementary material to help support you with your yachting career, you will receive;

  • An E-Text or print book (of your choice upon purchase), to have on hand, even when the internet on board drops out
  • Standard operational procedures specific to the superyacht interior department
  • A framework for smooth communications
  • Easy to follow theoretical explanations
  • Practical tips with real-life case studies
  • Over 150 cocktail recipes
  • Detail explanation of liquor and great alternative substitutes
  • Detailed checklists
  • Inventory templates
  • Sample interior operational schedules

If you are interested in hospitality management, there are many courses you can take to build skills and experience. The Stewardess Bible firmly believes in hands-on training, theoretical studies and structured courses. All three elements, compliment each other and recommends when looking for a course to do your diligent research accordingly.

Will There Be A Hard Copy of The Stewardess Bible?

Yes, if the market has demanded that The Stewardess Bible, will be available as a printed edition. The 3 modules will be combined into one book to create one complete resource.

  • As of today, (8th September 2015), The Stewardess Bible is now available as a hard copy.

 

Technical Issues.

What do I do if I’m having trouble downloading a file?

Downloading Instructions:

If you’re using a Windows PC: RIGHT CLICK on the file’s link, and from the pop up menu select “Save Target As” or “Save Link As”. In the “Save As” dialog box, choose where you’d like to save the file on your hard drive, then click “Save.” Once the download is complete, simply open the file.

If you’re using a Mac: Move your cursor over the file’s link, click the Control key, then click on the link. (The key is to do this in order!) From the pop up box, select “Save Link As” or “Download Linked File”. If a “Save As” dialog box opens, choose where you’d like to save the file on your hard drive, then click “Save”. If no “Save As” dialog box opens, the file will just save to your Downloads folder. Either way, once the download is complete, simply open the file.

If you are using an IPad or Tablet: These tablets do not have the same functions as laptop or deck top computers, therefore you will to save the book/s to a cloud or to your iTunes account. Here is some helpful information that I found on ebookbridge.com

IMPORTANT! In order to get your ebooks correctly saved on your iPad, you MUST first download your ebook to the computer with which you have synced your iPad with iTunes. To our knowledge, as of the writing of this document, there is not yet a method for you to purchase and then download our ebooks using JUST your iPad.

  • Step 1) Download your ebook to your computer.
  • Step 2) Open up iTunes.
  • Step 3) Connect your iPad to your computer using the cable that came with the device.
  • Step 4) If you have not yet downloaded iBooks or an alternative ebook reader, do so now.
  • Step 5) Select “File” -> “Add file to library”. Navigate to where your eBook is saved and select the file. Click “OK”
  • Step 6a) If you are using iBooks: 

    1. From iTunes, Select “File” -> “Add file to library”. Navigate to where your eBook is saved on your computer and select the file. Click “Open”.
    2. In iTunes, from the “Devices” on the left, click on your ipad icon (e.g. “Luise’s iPad”)
    3. Click on the “Books” tab (at top-right of screen).
    4. Click the “Sync books” check box.
    5. Click on one of the two buttons: Sync All Books or “selected books”. If the latter, in the box below, select which books you want to be added to your iBooks library by clicking the checkbox beside the name of each book to be added. (As of June 21, 2010, iBooks added PDF support. If you do not see your PDF books in this list, then you may not have a current version if iBooks installed. Re-download iBooks version 1.1 or later to correct this issue.)
    6. Click “Apply” to start synchronizing your iPad.

 

What is your refund policy for The Stewardess Bible?
  • As of 8 September 2015,  The Stewardess Bible will NOT be offering a  money back guarantee.
  • You understand that NO refunds will be given on any printed or electronic material.
  • The Stewardess Bible offers standardized operational procedures that will enable you to benchmark your own onboard interior systems, which will merge with your current knowledge and create a working life that is easy and stress-free.
  • Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then email us and we will do our best to answer any further questions that you may have.

 

 

Worldwide Shipping.

Worldwide shipping:

As of Sunday 31 March 2019, The Stewardess Bible will be offering FREE STANDARD shipping on the revised print edition of The Stewardess Bible.

Standard international shipping uses a worldwide tracking number produced by the international postal system. This is not a specific courier company. 

International delivery times will vary as the book is being sent from the Netherlands. Please expect a wait time of between           3 days – 25 days delivery time depending on where you are in the world.

Should you wish to take advantage of our free worldwide shipping policy, may we ask you to please double check your postal address.

  • The book will be sent once at the expense of The Stewardess Bible to the address which you provide.
  • Should the book be returned to us due to an error made by you, then subsequent shipping cost will be passed on to you.

Thank you

Return Policy on all Other Items (excluding The Stewardess Bible)

Refund Policy – International

Most of our items are eligible for our 15-day refund policy. If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 15 days of receiving it.

Please note, there is no reimbursement for return shipping.

Please contact us to be given your Return Merchandise Authorization Number. Please write this on the shipping label.

Please email:  refund@stewardessbible.com with your refund claim, and you will be given the postal address to return the items.

* To be eligible for a return, your item must be unused and in the same condition, you received it.

* It must also be in the original packaging.

* To complete your return, we require a receipt or proof of purchase.

* To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind.

* Sale items are not eligible for refunds. If an item is discounted, it can not be refunded. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* The Stewardess Bible – Print edition or electronic version

* Gift cards

* Downloadable software products

* Some health and personal care items

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error

* Any item that is returned more than 15 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next , contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@stewardessbible.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [insert email here].

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thank you