THE STEWARDESS BIBLE · HELP & GUIDANCE
Questions, Answered.
From your first steps into the superyacht industry to leading an exceptional interior team, find clear answers about our training programmes, purchases, course access, learning resources and professional development.
Explore Our Training
ENTRY LEVEL · $45
Crew Wanted
Ten practical lessons covering the foundations of finding work, preparing for interviews and beginning a career in the superyacht industry.
Explore Crew Wanted →PROFESSIONAL TRAINING · $190
Stewardess Bible 2.0
Comprehensive stewardess training covering service excellence, cocktails, housekeeping and the foundational Crew Wanted programme.
Explore Stewardess Bible 2.0 →ADVANCED LEADERSHIP · $350
Chief Stewardess Bible 2.0
Advanced interior management and leadership training, together with access to the Stewardess Bible 2.0 and Crew Wanted programmes.
Explore Chief Stewardess Bible →FOR CAPTAINS & YACHT OPERATORS
The Captain's Table
A forthcoming professional training solution designed for captains and yacht operators seeking structured interior crew development.
Discover The Captain's Table — Coming Soon →FREQUENTLY ASKED QUESTIONS · 01
Courses, Pricing & What's Included
Which training programme is right for me?
Your ideal programme depends on where you are in your superyacht career and the responsibilities you would like to develop.
- Crew Wanted: For newcomers preparing to enter the superyacht industry.
- Stewardess Bible 2.0: For aspiring and working stewardesses developing professional service, cocktail and housekeeping skills.
- Chief Stewardess Bible 2.0: For experienced stewardesses preparing for greater responsibility, interior management and leadership.
Explore Crew Wanted, Stewardess Bible 2.0 and Chief Stewardess Bible 2.0 to compare your options.
How much does each programme cost?
Our professional training programmes are offered as one-time purchases:
- Crew Wanted: $45.
- Stewardess Bible 2.0: $190.
- Chief Stewardess Bible 2.0: $350.
Existing students may qualify for an upgrade rather than purchasing a higher-level programme at its full price. See the upgrades section below.
Visit the individual Stewardess Bible 2.0 or Chief Stewardess Bible 2.0 product page for details before purchase.
What is included in Crew Wanted?
Crew Wanted includes ten self-paced lessons designed to help aspiring yacht crew understand how to approach the superyacht employment market.
Topics include finding work, relevant qualifications, recruitment agencies, crew accommodation, visa basics, CVs and interviews, first-season expectations and life on board.
View the full programme: Crew Wanted .
What is included in Stewardess Bible 2.0?
Stewardess Bible 2.0 includes the complete Crew Wanted programme, together with three professional training modules:
- Module 1 — Service Excellence.
- Module 2 — Cocktails.
- Module 3 — Housekeeping Perfection.
Lessons combine professional guidance, practical examples, knowledge checks and supporting learning resources where provided.
Explore Stewardess Bible 2.0 .
What is included in Chief Stewardess Bible 2.0?
Chief Stewardess Bible 2.0 is the most comprehensive individual training tier.
It includes Crew Wanted, the Stewardess Bible 2.0 programme and the advanced Chief Stewardess training content covering leadership, interior operations, crew management, professional standards and project management.
Explore Chief Stewardess Bible 2.0 .
Are the courses self-paced?
Yes. Our programmes are designed for independent, self-paced learning. You can work through the lessons according to your availability and return to the material whenever you need a refresher.
There are no scheduled online classes or compulsory live sessions within these individual programmes.
Do I need previous yachting experience?
No previous experience is necessary to begin with Crew Wanted.
Stewardess Bible 2.0 is suitable for aspiring and working stewardesses who want to strengthen their professional knowledge.
Chief Stewardess Bible 2.0 is aimed primarily at those developing or refining senior interior management and leadership skills.
Will these courses guarantee me a job or promotion?
No training programme can guarantee employment, promotion or a particular position on board.
The Stewardess Bible provides professional knowledge, guidance and practical resources to help students prepare for the realities of working within the superyacht industry. Employers make their own recruitment and promotion decisions.
Are these qualifications or maritime certificates?
Our programmes are independent professional-development resources. They do not replace mandatory maritime safety training, medical certification, visas, flag-state requirements or qualifications required by an employer.
Completing an online programme does not itself provide an STCW certificate or other statutory maritime qualification.
What is The Captain's Table?
The Captain's Table is a forthcoming training solution intended for captains and yacht operators who want a structured approach to developing their interior crew.
The Captain's Table is coming soon. Enrolment details and availability will be announced separately.
Visit The Captain's Table for further information.
FREQUENTLY ASKED QUESTIONS · 02
Your Account & Course Access
How do I access my course after purchasing?
Once your purchase has been processed and access activated, you can open your purchased training through your student account.
Start at the Customer Dashboard to view your account information. Your purchased course or learning logbook provides the route to your training materials.
If your course does not appear or a lesson remains restricted, please contact us with the email address used for your purchase.
Do I need to create an account?
Course access is associated with the email address used at checkout. You will need to use the account or sign-in process associated with that purchase to open protected course content.
Use the same email address when accessing your Customer Dashboard or requesting account assistance.
Where can I find my Customer Dashboard?
You can access the dashboard at any time using this link:
The dashboard is the starting point for managing available customer account information. Your protected lesson pages and logbooks provide access to the relevant training.
How long can I access my training?
Crew Wanted, Stewardess Bible 2.0 and Chief Stewardess Bible 2.0 are sold as one-time purchases, not monthly or annual subscriptions.
Your purchase provides ongoing access to the course content included in your purchased tier, subject to the applicable Terms & Conditions .
You do not need to complete the lessons within a fixed number of days or weeks.
Can I study on my phone, tablet or computer?
Yes. The online lesson pages are designed to be accessible through a modern web browser on desktop computers, tablets and mobile devices.
For longer reading sessions, detailed operational documents or editable spreadsheets, a laptop or desktop computer may be more convenient.
Can I return to a lesson after completing it?
Yes. Your course materials are intended to remain useful as professional references.
You can revisit available lessons to review service procedures, operational standards, leadership guidance and other subjects included in your purchased training tier.
Does my course track my progress automatically?
The Stewardess Bible uses self-paced lesson pages and learning logbooks. Some learning pages may include checklists or self-assessment questions for your own reference.
These are not necessarily connected to an automatic lesson-completion or examination-tracking system. A checkbox on a lesson page may not retain its selection after you leave or reload it.
We recommend keeping your own learning notes as you work through each module.
I purchased a course, but the lesson says access is restricted. What should I do?
First, confirm you are accessing the website using the email address associated with your purchase.
- Check that your purchase was completed successfully.
- Return to your Customer Dashboard .
- Refresh the restricted page after signing in.
- If access is still unavailable, contact support .
Include your order email address, course name and the page you cannot access so we can investigate.
Can I share my login or give someone else access?
No. Individual purchases are intended for the purchasing student's personal learning use.
Sharing account credentials, distributing protected lesson materials or granting access to another person is not permitted unless explicitly authorised.
Please review our Terms & Conditions and Copyright Policy .
What happens if I change my email address?
If you need to change the email address associated with your purchase, contact us before creating a second account or repurchasing your course.
Include your original purchase email address and the new address you would like to use. We may need to verify ownership before making account-related changes.
Can I access my training while working at sea?
Yes, provided you have a working internet connection and can access your account. Our online lessons are particularly useful for revisiting professional procedures between duties.
Yacht internet connections may be limited or intermittent. Save permitted downloadable references in advance if you expect to be offline.
What should I do if I cannot sign in?
Check that you are using the correct purchase email address and the sign-in method available on your account page.
You can start from the Customer Dashboard .
If the problem continues, use our Contact Page and explain what happens when you attempt to sign in. Please do not send passwords or payment-card details.
FREQUENTLY ASKED QUESTIONS · 03
Existing Students & Course Upgrades
Can I upgrade my course instead of buying a new one?
Yes. The Stewardess Bible offers upgrade pricing for existing students progressing to a higher training tier.
There are two upgrade pathways:
- Crew Wanted to Stewardess Bible 2.0: $145.
- Stewardess Bible 2.0 to Chief Stewardess Bible 2.0: $160.
Upgrade purchases are reserved for students who already own the qualifying lower-tier programme.
I own Crew Wanted. How much is it to upgrade?
If you already own Crew Wanted , the upgrade to Stewardess Bible 2.0 costs $145.
This brings your total investment to $190, the standard price of Stewardess Bible 2.0.
Your upgraded tier includes Crew Wanted together with Modules 1–3: Service Excellence, Cocktails and Housekeeping Perfection.
I own Stewardess Bible 2.0. How much is the Chief Stewardess upgrade?
Existing Stewardess Bible 2.0 owners can upgrade to Chief Stewardess Bible 2.0 for $160.
This brings the total investment to $350, the standard price of the Chief Stewardess training tier.
The higher tier includes the lower-level programmes as well as the advanced Chief Stewardess training.
Who is eligible for the upgrade prices?
Upgrade pricing is available to existing customers who have purchased the required qualifying programme.
- The $145 upgrade is for existing Crew Wanted owners.
- The $160 upgrade is for existing Stewardess Bible 2.0 owners.
Upgrades are not general discount offers and should not be purchased by customers who do not hold the qualifying course.
How do I request an upgrade?
If you would like to upgrade, please contact The Stewardess Bible using the email address associated with your original purchase.
Include your existing course name and the tier you wish to upgrade to. We can confirm eligibility and provide the appropriate purchasing instructions.
Please note: Do not purchase a full-price course solely to obtain an upgrade. Contact us first if you already own a qualifying programme.
Will I lose access to my original course when I upgrade?
No. Each higher training tier is designed to include the content of the tiers beneath it.
For example, Stewardess Bible 2.0 includes Crew Wanted, while Chief Stewardess Bible 2.0 includes both lower-level programmes.
If any previously purchased content becomes unexpectedly restricted after upgrading, please contact support .
Can I upgrade directly from Crew Wanted to Chief Stewardess Bible 2.0?
The published upgrade structure provides two successive pathways: Crew Wanted to Stewardess Bible 2.0, followed by Stewardess Bible 2.0 to Chief Stewardess Bible 2.0.
If you own Crew Wanted and would like to reach the highest training tier, you can progress through both upgrades.
For purchasing assistance, contact us .
Can I buy individual modules separately?
The current main training structure is organised into three complete tiers: Crew Wanted, Stewardess Bible 2.0 and Chief Stewardess Bible 2.0.
Individual modules are included within the relevant training tiers rather than being listed here as separately priced products.
View the Stewardess Bible 2.0 and Chief Stewardess Bible 2.0 pages for current options.
Does The Captain's Table use the same individual upgrade system?
No. The Captain's Table is a separate forthcoming training solution intended for captains and yacht operators.
It is not part of the individual Crew Wanted, Stewardess Bible 2.0 or Chief Stewardess Bible 2.0 upgrade pathway.
The programme is coming soon. Visit The Captain's Table for future updates.
I purchased a course using a different email address. Can I still upgrade?
If your previous purchase was made under a different email address, please contact us before placing an upgrade order.
Include the original purchase email address, your current email address and the name of the course you purchased.
We can review the purchase information and help establish the appropriate next step.
FREQUENTLY ASKED QUESTIONS · 04
Downloads, Templates & Learning Resources
Are downloadable resources included with my course?
Yes. Our training programmes include supporting resources where indicated within the individual lessons.
Depending on the programme and lesson, these may include downloadable PDF references, practical checklists, operational guidance and professional templates.
The resources available to you depend on your purchased training tier. Explore Stewardess Bible 2.0 or Chief Stewardess Bible 2.0 for programme information.
Where do I find my lesson PDFs?
Open the relevant lesson within your purchased course and look for its download section.
Where provided, the Download Your Lesson PDF link opens the downloadable reference for that lesson.
You can return to your learning materials through the relevant course logbook or student access links associated with your purchase.
If a download appears unavailable, check your account access through the Customer Dashboard .
Can I download lessons to read offline?
You may download PDF resources made available within your purchased training for your own individual reference.
Once saved to your device, a PDF can generally be read offline using a compatible PDF reader.
The online lesson pages themselves normally require an internet connection.
Downloaded materials remain subject to our Copyright Policy .
What kinds of professional templates are provided?
Our training is designed to connect professional knowledge with practical onboard operations.
Depending on the relevant programme and resources released, templates may address:
- Interior inventories and stock control.
- Housekeeping procedures and checklists.
- Service preparation and operational routines.
- Crew schedules and departmental planning.
- Standard operating procedures (SOPs).
- Handover and project-management records.
Each lesson identifies the resources available for that subject.
Can I edit the templates for use on my yacht?
Where a resource is supplied as an editable template, it is intended to help you organise your professional work.
You may adapt an authorised working copy for your own individual professional use, subject to the licence and instructions accompanying that resource.
Editing a template does not transfer ownership of the original material or authorise its public distribution, resale or publication.
Please see the Copyright Policy for intellectual-property information.
Do I need Google Docs or Google Sheets?
Some editable resources may be supplied in spreadsheet or document formats that work with Google Sheets or Google Docs.
If a particular resource requires a Google-compatible application, its lesson instructions will explain how to open or use it.
You do not need Google Docs or Sheets to read the standard online lesson pages or PDF references.
May I share downloaded lessons or templates with colleagues?
Individual course purchases do not authorise redistribution of protected lessons, downloaded PDFs or proprietary templates.
Please do not upload the materials to shared drives, distribute copies to other crew members, publish them online or resell them without written permission.
If your captain or yacht operator is interested in training multiple crew members, you can explore The Captain's Table , our forthcoming professional training solution.
The Captain's Table is coming soon; group access is not currently being offered through this FAQ.
Are there quizzes or assessments?
Yes. Lessons may include self-assessment questions, practical reflection exercises, professional checklists and knowledge checks.
Some online questions use a simple reveal-the-answer format so you can assess your own understanding.
These learning activities are intended for independent professional development and should not be confused with formally supervised maritime examinations.
Will I receive a certificate when I finish?
The Stewardess Bible programmes are independent professional training resources, rather than statutory maritime qualifications.
A completion certificate should not be assumed unless it is expressly included in the description of your purchased programme.
These courses do not issue STCW or other mandatory maritime certification.
For questions about completion documentation, please contact us .
Can I use these resources during a refit, charter or owner trip?
Yes. The lessons and authorised working templates are designed to support practical professional decision-making on board.
However, they are learning and reference materials. They do not replace your yacht's approved procedures, safety management system, captain's instructions or applicable regulations.
For advanced interior operations, leadership and project management, explore Chief Stewardess Bible 2.0 .
A file will not download or open. What should I do?
First, confirm that you are signed in using the account associated with your purchase.
- Try opening the link in a current browser.
- Check whether your device has a PDF reader or compatible application.
- Refresh the lesson and try the link again.
- If the issue continues, contact support.
Please include the course name, lesson number, file name if visible, and a brief description of the problem.
Will my learning materials be updated?
The Stewardess Bible aims to maintain relevant, practical professional training as industry practices evolve.
Individual lessons, resources and references may be revised or updated. Availability of particular resources is determined by the content included within your purchased tier.
For news and professional insights, visit the Stewardess Bible Journal .
FREQUENTLY ASKED QUESTIONS · 05
Payments, Policies & Customer Support
Are the training programmes subscriptions?
No. Crew Wanted, Stewardess Bible 2.0 and Chief Stewardess Bible 2.0 are individual training programmes sold as one-time purchases.
There are no recurring monthly or annual course fees for these three individual training tiers.
Explore Crew Wanted, Stewardess Bible 2.0 and Chief Stewardess Bible 2.0.
What payment methods can I use?
Available payment methods are displayed at checkout and depend on the payment options enabled for your purchase.
Please review the payment methods shown before completing your order. If you experience difficulty, contact us.
Are the course prices shown in Australian dollars?
Please refer to the currency displayed on the relevant product page and at checkout before purchasing. The checkout total is the amount submitted for payment.
Depending on your bank and payment method, currency conversion charges or other bank fees may apply.
View the current pricing for Stewardess Bible 2.0 or Chief Stewardess Bible 2.0.
Will I receive a purchase confirmation or receipt?
Following a successful checkout, purchase information is normally provided through the checkout confirmation and associated customer communications.
You can also visit your Customer Dashboard to view available account and order information.
If you cannot locate your confirmation, please check your email's spam or junk folder before contacting us.
What is your refund policy?
Refunds, cancellations and applicable consumer rights are governed by our published Terms & Conditions and relevant consumer legislation.
Because these are digital training products, please review the applicable terms before purchasing, including any provisions concerning access to digital content.
To raise a question about a particular purchase or request a refund review, please contact us with your order details.
Can I cancel my course after purchasing?
Our individual courses are one-time purchases rather than ongoing subscriptions, so there is no recurring course subscription to cancel.
If you want to cancel an order, request a refund or discuss your statutory cancellation rights, please consult our Terms & Conditions and contact support.
What if I accidentally purchase the wrong course?
Please contact us as soon as possible with your order email address and the name of the course purchased.
We can review the order and discuss available options, subject to our Terms & Conditions and applicable consumer rights.
If you already own a qualifying lower-tier course, mention this when contacting us so that we can review your eligibility for upgrade pricing.
What happens if my payment fails?
If checkout reports that your payment was unsuccessful, check the details entered and any message provided by your payment provider.
If you believe a payment has already been taken, do not immediately place a duplicate order.
Check your purchase confirmation and Customer Dashboard, then contact us if clarification is needed.
How is my personal information handled?
We take the privacy of customer information seriously. Information provided through purchases, accounts and enquiries is handled in accordance with our published privacy practices and applicable law.
For information about personal data, its use and your privacy rights, please read our Privacy Policy.
Who owns the copyright to the training materials?
The Stewardess Bible training content, original written materials, lesson resources and proprietary templates are protected by applicable intellectual property laws.
Purchasing a programme gives you access and permitted usage rights under the applicable licence. It does not transfer copyright ownership.
For further information, please read our Copyright Policy and Terms & Conditions.
Can I reproduce or sell The Stewardess Bible materials?
No. An individual course purchase does not grant permission to reproduce, publish, resell, redistribute or commercially exploit the training materials.
You must obtain written authorisation for uses outside the licence provided with your purchase.
Please consult our Copyright Policy for further guidance.
Can captains purchase training for their entire interior team?
The Captain's Table is our forthcoming professional training solution for captains and yacht operators.
It is intended to provide a more structured approach to interior crew development than purchasing separate individual courses.
The Captain's Table is coming soon. Pricing, enrolment arrangements and availability will be announced separately.
Visit The Captain's Table for further information.
How can I contact The Stewardess Bible?
We welcome questions about our training programmes, orders, account access and learning resources.
Please use our Contact Page or email kylie@stewardessbible.com.
For order-related assistance, include your purchase email address, course name and a brief description of the issue.
Please do not send passwords, full payment-card numbers or other sensitive credentials.
Where can I find new articles and training updates?
Visit The Stewardess Bible Journal for articles, professional insights and relevant industry information.
You can also follow The Stewardess Bible on Instagram, Facebook and LinkedIn.
PERSONAL SUPPORT · THE STEWARDESS BIBLE
Still Have a Question?
We're here to help you find the right programme, access your training or resolve a purchase enquiry. Contact us and we'll be pleased to assist.
Contact The Stewardess Bible →Or email kylie@stewardessbible.com
