Privacy Policy

This Privacy Policy explains how Kylie O'Brien, trading as The Stewardess Bible (“we”, “us”, “our”), collects, uses, stores and protects your personal information when you visit www.stewardessbible.com or purchase our digital products. We are an Australian sole trader and are committed to handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Because we serve customers in the United Kingdom and the European Union, we also act consistently with the UK GDPR and the EU General Data Protection Regulation (GDPR) where they apply to you.

By using our website or purchasing from us, you agree to the collection and use of information in line with this policy.

Who We Are

The data controller responsible for your personal information is Kylie O'Brien, trading as The Stewardess Bible, ABN 30 909 536 696, 73 Northbourne Avenue, Canberra ACT 2601, Australia. For any privacy questions or requests, contact us at privacy@stewardessbible.com.

Information We Collect

We collect only the information we need to provide our products and services. This may include:

• Contact details you provide, such as your name and email address, when you purchase a product, create an account, or subscribe to our mailing list.
• Order information relating to the products you buy and your access to them.
• Payment information processed securely by our payment provider. We do not see or store your full card details (see “Payments” below).
• Technical and usage data, such as your IP address, browser type, device information, and how you use our website, collected through cookies and analytics tools.
• Communications you send us, such as emails or support enquiries.

How We Use Your Information

We use your personal information to:

• Process your purchases and give you access to the digital products you have bought.
• Create and manage your customer account.
• Provide customer support and respond to your enquiries.
• Send you transactional emails, such as receipts and access details.
• Send you marketing emails about our products, news and resources, where you have consented to receive them.
• Improve our website, products and services.
• Meet our legal, tax and accounting obligations.

Where the GDPR or UK GDPR applies to you, our lawful bases for processing are: performance of a contract (to deliver products you buy), your consent (for marketing emails and non-essential cookies), and our legitimate interests (to operate and improve our business), as well as compliance with legal obligations.

Payments

Payments on our website are processed securely by Stripe. When you make a purchase, your payment card details are collected and processed directly by Stripe under their own privacy policy and security standards. We never receive or store your full card number. We recommend reviewing Stripe's privacy policy at stripe.com/privacy to understand how they handle your data.

Email Marketing

If you have opted in, we will send you marketing emails about The Stewardess Bible. We will only do this where you have given consent, in line with the Australian Spam Act 2003 and, where applicable, the GDPR. Every marketing email includes an unsubscribe link, and you can opt out at any time. Unsubscribing from marketing does not stop essential transactional emails relating to products you have purchased.

Cookies and Analytics

Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how visitors use the site. Some cookies are essential for the website and checkout to function; others, such as analytics and marketing cookies, are only used with your consent where required. You can control cookies through your browser settings and, where shown, through our cookie consent banner.

How We Share Your Information

We do not sell your personal information. We share it only with trusted service providers who help us run our business, and only as far as necessary. These may include:

• Our payment processor (Stripe), to process your purchases.
• Our website hosting and membership platform providers, to deliver your products and maintain your account.
• Our email service provider, to send transactional and (where consented) marketing emails.
• Professional advisers and authorities, where required by law.

Some of these providers may be located outside Australia, including in the United States and the European Union. Where your information is transferred internationally, we take reasonable steps to ensure it is handled securely and in line with this policy.

How Long We Keep Your Information

We keep your personal information only as long as necessary for the purposes set out in this policy, including to meet our legal, tax and accounting obligations. When it is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on where you live, you may have rights over your personal information, including the right to access, correct, delete, or restrict its use, and to withdraw consent to marketing at any time. If the GDPR or UK GDPR applies to you, you also have the right to data portability and the right to lodge a complaint with your local data protection authority. To exercise any of these rights, contact us at privacy@stewardessbible.com and we will respond within the timeframes required by law.

Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our products and website are intended for adults working towards or within a professional maritime career. They are not directed at children, and we do not knowingly collect personal information from anyone under the age of 16.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page with the date it was last updated. We encourage you to review it periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at privacy@stewardessbible.com.

© Kylie O'Brien, The Stewardess Bible™ · www.stewardessbible.com