Superyacht Etiquette: In the world of superyachts, impeccable etiquette is not just a nicety—it’s a necessity. Whether you’re a green stewardess just starting out or a seasoned professional aiming to refine your onboard finesse, understanding the finer points of superyacht etiquette sets you apart in a highly competitive industry.

From the moment guests step aboard, every gesture, every interaction, and every service touchpoint must convey excellence and discretion. This article explores five core pillars of superyacht etiquette: shoe removal protocols, soft luggage preferences, respectful crew interaction, discreet behaviour, and continuous tabletop service. Let’s dive in.

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1. The Golden Rule: No Shoes on Deck

One of the most universally upheld etiquette rules onboard is the “no shoes” policy. Superyachts often feature premium teak decking, plush carpets, and gleaming interior finishes that are easily scuffed or dirtied by outdoor footwear.

Key Protocols:

• Communicate Early: Inform guests in advance of the barefoot or yacht slipper policy.
• Provide Options: Offer a clean, attractive basket with yacht-approved slippers or non-slip socks upon boarding.
• Be Discreet: Never point out dirty shoes or make guests feel awkward. Instead, kindly guide them toward the correct area for shoe removal.

Pro Tip: Maintain a designated storage area for guest shoes with labelled bags or compartments. This keeps the process orderly and avoids confusion during disembarkation.

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2. Soft Luggage Only, Please

Key Protocols:

• Pre-arrival Communications: Encourage guests to pack using soft-sided luggage via the management company or charter broker.
• Offer Solutions: Keep a couple of spare duffels onboard for last-minute transfers from hard to soft luggage.
• Handle With Care: Always place guest luggage on protective mats when transporting through cabins or passageways.

Pro Tip: As a stewardess, take the initiative to educate charter guests or owners on the importance of soft luggage during welcome briefings—do it graciously, with a smile.

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3. Respectful Crew Interaction: Professional, Not Familiar

Key Protocols:

• Use Formal Language: Refer to guests as “Sir,” “Madam,” or by their preferred title until told otherwise.
• Be Invisible, Yet Present: Move with quiet purpose, avoiding loud conversations or laughter within guest earshot.
• Confidentiality is Crucial: Never repeat guest conversations, preferences, or complaints outside of the appropriate team channels.

Guests are not your friends, and while friendliness is encouraged, familiarity is not. Superyacht guests expect polished, prompt, and professional service without the casual banter common in other hospitality sectors.

Pro Tip: Learn the art of anticipating needs without verbal prompts. This level of service will impress even the most seasoned yachting clientele.

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4. Discreet Behaviour is Everything

Discretion is the backbone of yachting etiquette. Many high-net-worth individuals choose yachts for the privacy they afford. Therefore, what happens onboard must stay onboard.

Key Protocols:

• No Phones in Guest Areas: Leave personal phones in crew quarters. Taking photos of guests or the yacht interior is a serious breach of trust.
• Stay Neutral: Do not react emotionally to unusual requests or difficult behaviour.
• Off-Duty Awareness: Even when off shift, avoid using guest spaces, lounging in view, or engaging in conversations with guests.

Pro Tip: If a guest wants to talk, be polite but keep it brief and redirect the interaction to service.

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5. Seamless Tabletop Service: No Need to Ask

One of the hallmarks of a refined stewardess is their ability to provide continuous service without interrupting the guest experience. This means avoiding questions like, “Top-up?” or “Would you like more?” at inappropriate moments.

Key Protocols:

• Silent Observation: Watch drink levels, plate positioning, and body language to determine needs.
• Top-Up Technique: Gently replenish drinks before they’re empty—but always keep personal preferences in mind (some guests prefer one glass per meal).
• Meal Service Flow: Plates should be cleared only when all guests are finished. Never rush the process.

Pro Tip: Keep notes on individual preferences and routines in a discreet crew log. This allows seamless service over the course of the trip and across future charters.

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Final Thoughts: The Invisible Art of Service

Superyacht etiquette is a living art—one that requires grace, intuition, and constant refinement. The best stewardesses understand that it’s not just about doing your job well; it’s about doing it in such a way that the guest never has to ask.

Remember, your role is to enhance the guest’s experience through subtlety, sophistication, and service that flows effortlessly. By following these etiquette fundamentals, you uphold not only the highest standards of the industry but also the prestige of your vessel and your personal reputation as a five-star stewardess.

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Reference: O’Brien, Kylie. The Stewardess Bible

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For More Expert Tips on Yacht Stewardess Training and Luxury Service Protocols, Visit www.thestewardessbible.com