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Superyacht Stewardess

Project Management

An old superyacht needs some refurbishment. You can either decide to refit or rebuild. A lot is needed during this time. Resources have to be utilized effectively. This means that time and money are managed efficiently.

At the end of the project, the superyacht will look great. Also, all the financial resources can be accounted for. As a chief stewardess, you will control everything. This will include your staff for smooth administration.

Read on, to know all about project management in a yacht.

Project Management Skills

As an interior manager, you should possess some skills. They will help you in managing the superyacht refit. Have a look at the basic techniques for running a project.

Communication

It is the most crucial must-have skills. You will be responsible for conveying messages. Hence, you should communicate clearly. This will include goals, objectives, issues, and vision. You will also talk about project deliverables. This is what is expected from the project. On that account, you should be confident and audible.

Team management

A good PM should be a team manager. A successful project needs you to be a great team player. Therefore, the chief stewardess has to coordinate tasks. In other cases, delegating tasks will be a better option. When there are conflicts, the interior manager will solve them. All these are done to have a functioning team. You will also have to evaluate performance. It will be assessing the team against the goals you set.

Negotiation   Well

Negotiation is another vital skill. The chief stewardess has to negotiate on a number of occasions. This revolves around financial and human resources. Also, he or she has to factor in time. This goes hand in hand with communication. If you are a manager, you shouldn’t disagree a lot. It will waste time and money. Hence, your negotiation skills will keep you abreast. The project can start earlier at the required time.         Leadership   The interior manager is already a leader. He or she has to prove their leadership skills. If you have the methods, you will have a viable project. Good leadership entails soft and technical skills. Can you influence your team? If you can, then you are a leader. You should be able to listen to the team’s views. Additionally, you can delegate simple tasks. Have trust in your juniors that they can deliver.

Risk management

There are potential risks in any project. Thus, the chief stewardess should be prepared. Then, he or she can mitigate the looming risks. For example, if the weather is not ideal the project can be re-scheduled. The interior manager can deal with the risks they envisage. If you can foresee some risks, you should provide timely solutions. This will keep the project on progress.          Organization   As a project manager, the organization begins from you. How well organized are you? You can then manage other people if all is well. You should get your things in order. This can also translate into personal stuff. It can be physical and emotional. This way, you can address people with a clear mind. You can achieve this if you plan your time. Also, complete all your tasks in good time. In short, have self-discipline. It will be reflected in the project that you manage.

Calmness under pressure

Superyacht refit or rebuild can be stressful. The interior manager has to remain calm. If you show that you are stressed out, your subordinates will panic. Work will not go as planned. In fact, the project will drag and lag behind. Every endeavour has its own challenges. For this reason, you should expect obstacles. The question is, how will you handle them? You can overcome this with strategy. Brainstorm with your crew and find a way forward.

The Difference Between a Refit and a New Build Project

A superyacht refit involves repairing or refurbishing it. In contrast, a new build project is starting from scratch. This means that you discard the boat and build a new one. To top it up, the refit project is economical. On the other hand, the new build is expensive. This is because you have to acquire new materials.   Similarly, the refit takes a short time to complete. The project span can be about 6 to 12 months. This depends on the size of your yacht. As for the new build project, it can take between 2 to 3 years. A refit cares more for the environment. The new build yacht means that the materials have to be dumped.   With a refit, you can continue using the vessel. The renovation will not affect the superyacht. This means business as usual. But, for the brand project, you stop using it. You have to wait for some years to resume business.

How to Protect the Interior During a Refit Project?

The superyacht interior harbours many items. Most of them are valuable and important. Therefore, it is vital to keep them safe. To begin with, you should have proper records. This means that you know where all the items are located. Are they safe? Do you need to move them? This will give you a clue on how best to store them. For example, the artwork is of high-worth. As a chief stewardess, you should keep an inventory.   Furniture, cutlery and other appliances need protection. You will be responsible for secure keeping. Onboard, there are personal belongings. Additionally, all kinds of decorations have to be stored well. Plants and other plants need to be healthy and strong too. You will need carton boxes for some materials. They have to be huge and thick. Hence, they will not get any scratches.   The next step is to identify a storage place. How big is it? Is it suitable for all the delicate items? If the place looks okay, then get a team to move all the stuff. They should be careful not to damage anything. You can supervise the process for great results. Owing to that, you can prove that all items are in place.   Finally, you should cover all the items. There are many quality covers in the market. It will protect the products from dust. You could also get water-resistant covers. Wrapping them up also keeps the insects away. Storage units do not protect against natural forces. You should ensure that they are well-covered. This will guarantee you that all the goods will be durable. Otherwise, you will be forced to buy new goods.

How to manage crew

During this time, the crew can be idle. They should be occupied to minimize chaos. You can divide them to get a better experience. They can have rotational activities. Have a look at what you can plan for the crew.          Crew holidays   To keep them busy, you can organize crew holidays. They will spend time away relaxing. They work hard and it is prudent to reward them. Also, they will catch up with family and friends. As a chief stewardess, you can have some of them on a trip. This will show how much you appreciate them. The vacation will give the members time to re-energize.          Training  This is another awesome idea. Learning is lifelong so, it would be nice to instil skills. This will keep their minds at work. Additionally, they can learn a lot. Training should be fun and engaging. Don’t bore them with the theory. Allow them to learn by practice. They can get into discussion groups for exciting classes.          Storing items   Another group can help you on the yacht. They can move and keep the goods. They should cover all the brittle items. Again, the sensitive and sharp edges ought to be covered. The crew can give you all the assistance. This will ensure a smooth workflow.            Alternative accommodation   You can inquire about the closest hotels. This way, some members can live there. They can be able to get entertainment. Food will also be in plenty. They can relax and have fun too. When you need them, you can reach out.

How to create a detailed interior inventory?

An inventory is necessary to monitor all the items. First, you have to assess what is onboard. Then, you can group them according to value. You could also try the delicate and hard things. You will have to list all of them. For this reason, you can account for all the goods on the yacht. Record all the items that need to be removed. Also, what are the quantities? If they have sizes, make sure to write them down. As the crew moves them, also check on them.          How to prioritize amongst the Chaos   As a manager, you have to be composed amidst the chaos. This will give you an upper-hand. No one will notice any pressure. Thus, you will be in control. If there’s an issue, you can strategize. You can make the necessary changes at any time. If the resources are not enough, make plans to acquire them. If the staff is not performing well, remind them of their duties. This will make the project to remain on-course. Handle the vital things first-hand. Don’t let issues to pile up. They can overwhelm you.

Conclusion

Accordingly, the work of a chief stewardess is unending. During a project, they have to have it all. By this, it requires the necessary skills and knowledge. Dealing with people can be quite a challenge. But with soft skills, you can influence the crew members. During a refit or rebuild you should maintain proper records. Ensure that everything is in order. You should keep all the staff engaged. That being the case, all the resources will be systematic.

References

  • https://www.designunlimited.net/refit-vs-rebuild/
  • https://www.liquidplanner.com/blog/6/essential-skills-for-project-managers/
  • https://www.yachting-pages.com/content/crew-refit-repair-tips.html
  • https://www.boatinteranational.com/yachts/luxury-yacht-advice-things-you-need-to-know-about-yacht-project-management-34393

How to Write a Good Letter of Recommendation

A letter of recommendation also known as a reference letter is a formal document which requires a lot of thought and consideration. Generally speaking, the letter should be 12 point font in an easy to read business font such as:

  • Arial
  • Time New Roman
  • Garamond

Further, the letter should be printed on letterhead and the stamped with the yachts official stamp next to your signature.

How to Write a Good Letter of Recommendation

As a chief stewardess or interior manager, you will/may be required to write a letter of recommendation for your departing interior crew member. This is a very important skill to master as it, as the crew member leaving will rely on it to gain future employment.

You can see online there are many variations in the layout of a good letter of recommendation, but below is a good place to start.

To begin the letter you should always start off by stating the facts, things like:

  • Full name of crew member whom you are writing the letter for
  • Duration of service on board, including dates
  • The position or title held

The second paragraph is designed to highlight their skills, education and positive attributes:

The third paragraph focusses on positive personal attributes such as:

  • Is a team player
  • Has a bubbly personality
  • Has a warm personality and is easy to get along with

Close your letter on a positive note and give your contact details. Always finish with yours sincerely, or yours faithfully.

A letter of service

Now consider the crew member whom you are writing the letter for, had a bad record of service onboard and you had to let them go. Clearly this letter will not be a glowing letter of recommendation, however, you still need to be professional and maintain a balanced outlook on the person.

The crew member may have performed badly for many reasons, this is not for you to analyse as you have already made the decision to let them go, rather you need to focus on their strengths (remember… everyone has both strengths and weaknesses).

The format is as above with an example letter below.  The things to remember here is to just state the facts.

This should never be a personal vendetta against the person, however, if you cannot possibly recommend them or write a simple letter of service, then ask the chief officer or the captain to write a letter of service, (its ok to do this we are all human at the end of the day).

Lastly, if you feel so negative about the person then simply write the letter of service, end it in a positive note, i.e., I wish her/him well, but do not include your contact details at the end.

You need to be able to stand by what you write, and if you write merely a letter of service, then chances are that it hasn’t gone well on board, therefore you do not want to “run off with your mouth” with a verbal reference check!

Sample letter of recommendation

[Insert Yacht Letter head]

[Yacht Name]

[Current location]

[Date]

To whom it may concern;

I had the pleasure to employ and work with [insert full name] from [insert date] until [insert date]. She/ he was employed on a permanent basis in the capacity of [insert position].

[Insert yacht name] is a [insert size and type of yacht] which is [insert private or charter yacht], which spends her time between the Mediterranean and the Caribbean seas. [Include more details about the yacht, i.e., busy with children, back to back charters or demanding owner’s etc.].

[Insert name] was an excellent asset to have on-board. She/he holds an advanced diploma in Hotel Management and is clear to see these skills displayed with her/his superb hospitality and people skills. Her true strengths are in managing her time and quality of work.

She joins us with short notice and adapted immediately to the crew and her working environment. [Insert name] has a pleasant personality and is a team player, this made her popular with the crew and guests alike.

We are very sorry to see her/him leave, but I know that [insert name] will compliment any yacht that is fortunate enough to acquire her/his excellent services. {You can also add why she/he is leaving here}

I highly recommend [insert name], and I wish her/him well with future endeavours.

Should you have any further questions regarding [insert name], please do not hesitate to contact me [insert telephone number, email address or both].

Yours sincerely

[Insert your name and position] {Insert yacht stamp and have the Captain sign it}

Sample letter of service

[Insert Yacht Letter head]

[Yacht Name]

[Current location]

[Date]

To whom it may concern;

[Insert name] joined [insert yacht name] from [insert date] until [insert date]. She/ he was employed on a permanent basis in the capacity of [insert position].

[Insert yacht name] is a [insert size and type of yacht] which is [insert private or charter yacht], which spends her time between the Mediterranean and the Caribbean seas. [Include more details about the yacht, i.e., busy with children, back to back charters or demanding owner’s etc.].

[Insert name] holds an advanced diploma in Hotel Management, and is clear to see these skills displayed with her/his superb hospitality and people skills. Her true strengths are in managing her time and quality of work.

If the crew member does not hold formal qualifications, then simply state their duties which they performed; i.e.

[Insert name] performed the following duties to a satisfactory/ good level

Housekeeping, service, floral arrangement, laundry etc.

I wish [insert name] all the best with future endeavours.

Yours sincerely

[Insert your name and position] {Insert yacht stamp and have the Captain sign it}

 

 

Conflict Resolution

Conflict Resolution

More than any other business, the superyacht industry markets itself to the individualized needs of their guests.  It is one of the few industries that are attuned to adequate customer experience, which determines how well a particular charter yacht adapts and survives in a unique market.

While most superyachts focus on providing extraordinary getaways for their customers, there will be a few customers expressing grave dissatisfaction. Sometimes it is even tempting to write off such customers, but it has never been good for business.

As such, conflict resolution as a chief stewardess is one of the tricks that will bridge this critical gap. It is not all about having excellent management skills but rather having a good plan and some background training on how to resolve conflicts in the workplace. Some of the strategies to employ include:

Staying calm

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By the time an issue goes to the status of a conflict, the guest is already agitated. In any case, guests don’t have the habit of complaining unless they feel compelled to. If an issue is negligible, they will go about their business without minding some of the trivial matters.

To the extent of reporting an issue, however, a guest has reacted emotionally to the situation, and this can be dangerous because emotions drive people out of control. Moreover, when a guest approaches a crew member with raged emotions, the employee is also likely to respond defensively, which exacerbates the issue at hand.

Before reacting in any manner, therefore, it is important to stay calm as you contemplate the matter. Staying collected is something inevitable especially onboard a superyacht where guest satisfaction is paramount.

The first response will determine if and how well the conflict will be resolved. A calm approach is more likely to resolve the conflict, but be careful not to appear as if you are taking the matter trivially. Express some concern but in a calm manner.

Listening is key

Like hotel employees, superyacht crew will tend to shut down an upset guest, which further aggravates the situation. As the interior manager, however, all you have to do is listen.

Some clients will have issues in their lives which they extend to various environments, and the best they need is someone to listen to them.

Leave your frame of reference and enter the client’s. Pride is counterproductive in such a situation, so listen and validate the guests’ issues such that they don’t stay in the heightened emotional state.

Find out the facts

Etiquette in society

Whereas listening to the guest is very crucial, taking their word as the absolute truth is a desperate show of partial blindness and absence of leadership skills.

Remember, you also need the crew to realise guest satisfaction goals. Get factual information by asking calm and open-ended questions which elicit more information.

Sometimes it may require additional information before the conflict is fully settled. Talk to relevant parties regarding the situation. These could be other employees or other guests, who will help you find out where the problem is.

With factual information, you will then find a probable course of action that is just to the guests and crew alike.

Enlist different sources of help

Sitting on a management position does not mean that you take every professional burden as your own. Different crew members have different capabilities in handling particular situations.

Delegative leadership is sometimes recommended, so seek help when there is need. In case a guest has been upset by one or more of the crew, you can opt to call in some help from other management figures.

Sit and find out whether it is more rational to involve the employee in question. While it is bound to aggravate the situation in most cases, sometimes the best thing to do is to talk to all the parties involved before a conflict is fully settled.

If you must involve an outside party to resolve the matter, it is worth your time and money. Conflict resolution gurus are sometimes called in to educate employees on strategies for solving conflicts within the workplace.

Brainstorm possible solutions and negotiate a way out

Once you have gathered all the background information regarding a particular conflict, the next quickstep is to stop the issue and give it a lasting solution before it ruins the reputation of the charter yacht.

It pays well when the people involved put a fair contribution to the generation of a lasting solution. As a chief stewardess, you must be open to all ideas generated and remain keen to note whether there is absolute objectivity.

Whereas the guests are mostly right, you must not necessarily tolerate it if he or she has personal issues against particular crew members.

To the point of resolving the conflict, all parties must understand the position taken. If it involves the management, you should be open to receive whatever resolution that will be reached.

If your position is bound to affect the outcome of the process, it is more reasonable to involve other parties. A win-win situation works to the satisfaction of both parties, so be keen not to please one person while offending the other.

Make a follow-up

Once the issue has been settled and the charter guest has left, a number of superyachts tend to leave the confrontation at that. However, to prevent such dissatisfaction from spilling over, make a follow-up note in your journal. People feel valued when you personally follow them up to know how satisfied they feel.

Review the issue

It is very easy for a yacht to assume that all irate guests are acting irrationally. Upon a closer look, the guest may have been right in complaining about a particular meal, service or employee.

This is not to imply that all complaints are valid, but it should provide some insight into different customer experiences. Use the opportunity to review the issue once the guest is gone and determine whether there are any changes which can be made to improve customer satisfaction.

Conflict Resolution

In summary, different customers may have various complaints regarding superyacht charter services, but they can all be resolved to the satisfaction of both parties when the management is purposefully and fully prepared.

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How to Plan an Efficient Schedule

How to Plan an Efficient Schedule.

You travel on the sea in a floating hotel and you attend to the needs of the passengers and all the while you keep on smiling. That could be a brief description given by one superyacht chief stewardess when she was asked what her job is about, but as an interior manager, you have a lot more on your plate.

That is why you need to take a little time here to focus on what you have to do.

As a superyacht chief stewardess, you will often need to work on several projects at once, therefore efficient planning and organisation are the most important skills that you have. This effective planning will also help you to maintain the elusive work /life balance that so many Yachties dream of.

So let’s look at what you need to do to plan and write an effective schedule.

Start off by looking at your workload. The workload is likely to comprise of a range of tasks and responsibilities that you will need to work through.

These tasks are obviously different for on charter, off charter and during a yard/refit period.

Please refer to the sample schedules in the Stewardess Bible and adapt them to your own needs keeping the following points in mind:

 Job/task priorities

  • The time required to execute the task to a high standard
  • The manpower required and available
  • Priorities. When you have a range of your demands on your time you will need to find a way to complete one task at a time (this is a very important point), do not do a job half-heartedly or incomplete.

For me, I always gave my jobs a letter or number A, B, C, D or 1,2,3,4,  for example:

  • A –  tasks, are urgent and need to be handled immediately
  • B –  tasks, should be given a time deadline and should be completed that day or immediately the next day
  • C – tasks, are next in line and could be completed with or without guests on board
  • D – tasks, could be done during downtime when there are no guests on board or during a yard period.

You will need to identify which tasks will help you achieve your goals, allocate time accordingly and set deadlines. Make sure your team has the right tools or skills to get the jobs done and make sure the task is completed before moving on to something else.

Planning methods and tools

There are many planning methods and tools which you can you. During my time as a chief stewardess/purser, I used a range of tools to help me, from a simple diary to computer programs which linked all departments (this was generally for D jobs).

I had established standard operational interior procedures on board and trained my team accordingly, so everyone knew the routine.

The knowledge of the routine and training was essential to remain flexible with any surprises that may occur (especially when on charter). The informal notepad and diary worked very well for everyday to-do lists because you can always just cross it off when that job has been completed.

However, when it comes to longer planning then I would recommend using a computer program that works best for you. Also, when you are planning, make sure you include the following:

  • Daily jobs
  • Weekly jobs
  • Periodical jobs
  • Training/ education
  • Meal breaks/ rest breaks
  • Holidays/time off

The above is very important to get right because there is nothing worse than being called off your break early because of poor planning (this leads to very tired and grumpy crew especially on long charters).

Make sure you plan sensibly and logically, further, by incorporating the above points into your planning, you will ensure you have enough crew members to get the work done.<

Meetings

When you conduct your morning and weekly meetings, make sure that you have a clear agenda. Honestly, so much time is wasted in meetings that keep going around in circles, with no positive outcome.

A good idea is to have your desired topics on hand to discuss (written down in front of you).

The idea here is to create a system that flows with effective communication which is bilateral, that is a 2-way system that allows everyone to be heard. The goal of the meeting is to make sure that:

  • The purpose is clearly communicated and everyone is taking responsibility for their part.
  • Is the meeting helping to coordinate and distribute the tasks?
  • Are the right people being allocated to the correct job?
  • If things arise in the meetings are you as the interior manager following up on concerns, or loose ends?
  • Are you as the chief stewardess, meeting and maintain training goals, offering support and increasing teamwork?

These are all points which you should take into consideration when planning.

Some pitfalls to watch out for. When planning your schedule, there is no one size fits all. You have to maintain a flexible attitude and adapt your system to work with what you have, i.e. the team, the vessel, the geographical locations and the guests’ demands.

As the chief stewardess on board, you will have an overview of what is going on, so learn to delegate (you can’t do everything yourself). If you have a weaker team member then make it a priority to train the stewardess/steward so that they are as strong as the others.

Remember to concentrate on the task at hand and ask yourself the following:

What is the best uses of my time right now?”

Don’t get distracted by the “white noise”, (the drunk guest, the sick deckhand or the disgruntle stewardesses). The chef is waiting for you to serve dinner, the captain may be waiting for you to turn in your accounts for the month or 1 million other things that require your attention before the drama does…

My point here is to set the priorities straight.

Remember, you are the interior manager and we know that you have a lot to do. The job description of a superyacht chief stewardess is really broad and you will find that different super yachts may have other duties and responsibilities added to this job description, but remember as the saying goes,

“You are only as strong as your weakest team member”.

You can’t do it all yourself, so remember to:

  • Invest in your team with training and educational courses or material
  • Plan your time well
  • Delegate tasks

And you should be able to maintain your work/life to a standard that you are happy with.

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Questions to Ask Yourself If You Want to Leave the Yachting Industry

The Mediterranean season is in full swing and for many superyacht stewardesses, this means long hours, difficult guests and draining colleagues.

It’s right about this time that the stewardess is not looking out to sea or enjoying the beautiful sunshine, but rather at the mountain high pile of towels in the laundry, dirty cabins and running from one of the yacht to the other, making sure that the guests have everything that they need and want.

Everyone desires a meaningful and fulfilling professional life. When you’re happy with your work, you feel more content, purposeful, and complete.

When you’re unhappy at work, the days seem long, you miss home, friends and family, and the daily stresses and negativity can build up and up until there is little room to conceal your feelings any more.

This can lead to poor decision making,  a change in your personality, poor work performance and depression. The work of a superyacht stewardess can be mundane and boring, so it is right about this time that you may be asking yourself “What am I Doing Here”?

Whatever your motivation or trigger is that has led you to the point of resignation, ask yourself the following questions before you throw in the towel.

ocean 2

Questions to Ask Yourself If You want to Leave the Yachting Industry

1. Why am I unhappy with this job?

Understand where your unhappiness comes from — is it specific to the type of work you do, who you work for, or is there a personality clash on board? This is a great starting point for understanding your unhappiness and a great place to make a change.

2. Do I need a job change or a life change? 

Ask yourself: Is my unhappiness about my job, or life in general? Unhappiness in one part of life can have a cascading effect on the rest of what we do. Before taking action, make sure your focus is to resolve the primary cause of your discontent.

3. What are your professional goals?

What do you want to achieve professionally, and when? Are you currently on the path to achieve those goals? If not, what do you need to do or change about your current job and career path to get there?

4. What’s been missing for you professionally?

What are you lacking in your professional life? Recognition, compensation or advancement? When you know what’s missing, you can make plans to fill in the gaps, in your current position or elsewhere.

5. Where do you see yourself in 5 years? 10? 20?

Envisioning your future self is a great way to keep the bigger picture in mind. A simple envisioning exercise: close your eyes, clear the mind with a few minutes of breath awareness, meditation, and then look ahead five, 10 or 20 years.

  • Where are you working?
  • What have you achieved?
  • What does the rest of your life look like?

When you open your eyes, jot down what you saw. You can then take action to align your present life with the future.

6. What do you feel you were put on this earth to do?

This question is hard for many people but warrants deep thought if you’re considering a career change.

  • What do you feel in your heart you’re meant to do?
  • What work would bring you deep happiness and meaning to your life?

This may be something you can do outside of your current job – as a hobby or part-time interest. Or it might be worth pursuing wholeheartedly as a career.

Undertaking self-exploration work will allow you to understand what you need to be more fulfilled professionally. If you have financial obligations and other considerations that preclude making a significant job change, look for ways to incorporate what you learned about yourself in other areas of life.

Take action. Move towards the activities, interests, and people that resonate with you, and fulfilment will follow.

 

 

Superyacht Crew Uniform

How to Manage Superyacht Crew Uniform

A lot of companies provide their staff with uniform workwear, especially if they have to perform some physical tasks or be in constant contact with guest and this is so true with superyacht crew.

Uniforms can make work personnel look more professional and it helps businesses appear more established and trustworthy. However, having all your crew wear uniform can be costly if not managed properly.

The establishment of specific applications such as a uniform inventory management program in superyachts can help reduce and even eliminate misuse and wastage of uniforms. It may even enhance the overall efficiency work operations.

The basic stock control system

A superyacht should have a uniform and even linen inventory management system in place. Large establishments use the bar code system in keeping their inventory updated and this can also be used in huge yachts, especially if the owner maintains more than one boat.

However, even if this type of system is quite effective, it can be very labour intensive because the success of the program relies on workers scanning every uniform on an individual basis. Unless this entire task is completed, you can never have a reliable inventory file.

It also requires a sizable amount of money because the boat owner has to purchase scanning equipment in order to track the uniforms effectively.

Super yacht Stewardess

Super Yacht Crew Uniform:

Changing crew what to do with the old uniform
There are large establishments which designate a uniform manager who takes care of the purchase, distribution, and handing out of uniforms. On a super yacht this is usually managed by the chief stewardess or the chief housekeeper on a mega yacht.

For the purpose of this chapter I will refer to the manager as the chief stewardess. The chief stewardess, in effect, takes care of the image of the yacht by making sure the crew wear the right uniforms and that these work clothes are maintained and are kept neat and clean at all times.

The chief stewardess, should conduct uniform inspections and check new uniforms when they arrive. She also tracks the number of uniforms needed and places the order for them.

She is in charge of stocking for future distribution. Most of the time, she also takes care of laundering, repair, and other maintenance jobs in connection with uniforms.

The Old Uniform

This is where a little common sense and good judgement comes into play and it is a bit of  a no-brainer.

  • If the uniform is in good condition keep in and return it to the uniform stores.
  • If it is worn, then use it for down time.
  • If it is really worn then cut it up for rags.

Choose a Uniform Supplier

Whenever there is a need for new uniforms, the chief stewardess will buy them. She meets with clothing manufacturers and tailors to check for swatches and customize uniforms to the yacht’s specific standards.

This may include considerations regarding employee comfort when working at different temperatures and textile performance under strain. Especially when on board a boat. There are many uniform suppliers that can offer their services.

Please refer to the Yachting Pages for a full list of uniform suppliers in your area.

How to Store Uniform with Limited Space

The smart use of space on board is sometimes ignored in the boat industry. Making sure that you have enough space for storage can have a huge impact on a yacht’s efficiency. Making sure that you have ample room for uniform storage inside the boat can lead to a harmonious and productive staff.

Modern boat manufacturers make use of furniture to provide extra space. Most furniture inside super yachts serves more than one function. Sofas can be used for seating and storage as well. Deck benches can also act as stowage for shoes, towels, and a lot more. As with all stowage, make sure your inventories are kept up to date.

Superyacht Crew Uniform

Case Study

How much uniform should I order?

This is a question that I get asked A LOT, and to be honest, it really depends on so many variables, for example, the uniform requirements of a 30 m sailing yacht will be a lot different to that of a 120 m mega yacht.

Other factors to consider are as follows:

  • Is the yacht private or charter?
  • How often does the crew change?
  • How often do you change the style of the uniform?
  • How much storage do you have specifically for the uniform?

For general purposes, let’s look at a 50M private superyacht:

  • The uniform style stayed the same for a few years.
  • The crew changes on average every 2 years.
  • The owners are on board a moderate amount of time.

I understand that many other people would issue much more uniform, however, I  think it is important to consider the crew’s living space, therefore if you pack the crew cabins with uniform then ultimately the uniform will get squashed and pushed around to accommodate personal belongings. 

In the end, you will find that giving crew too much uniform will just make extra work for the stewardesses.

Note: The on charter uniform will vary with ties, epaulettes etc. per the yachts uniform design.

For a general overview, I would issue the following:

On Charter:   

  • 4 Polo shirts
  • 4 Shorts/skorts
  • 1 Pull over
  • 1 Day shoe
  • 1 Night shoe 3
  • Night shirts
  • 2 Night trousers/skirts
  • 1 Spray jacket

Off Charter:

  • 3 T-shirts
  • 3 Shorts
  • 3 trousers
  • 1 Shoe
  • 1 Gilet
  • 1 Fleece
  • 1 Spray jacket

Concerning the engineers and the chefs. It is important that they have the same uniform as everyone else, as well as their technical uniforms.  I would lessen the amount of general wear to 2 pieces each IE shorts, polos, T-shirts and issue them with the specific technical uniform that they require.

Super Yacht Crew Uniform

Below are just a few uniform suppliers to get you started, however, there are many places that you may visit to find that perfect crew uniform.

For a comprehensive listing start by visiting The Yachting Pages,

In addition to the above, if you would like your uniform business listed here, please email admin@stewardessbible.com and we will list it on this page free of charge.

Country

Uniform Supplier

Web Address

France
 Antibes:Dolphin WearSea Designwww.dolphinwear.comwww.sea-design.com
Italy
Rome:Varese:Just Uniforms Crew – JIT ItaliaFloating LifeStylewww.uniformcrew.itwww.floatinglifestyle.com
Spain
Mallorca:Deckers Ocean Attirewww.uniforms4yachts.com
Mallorca Clothing Companywww.mallorcaclothing.com
Wave Uniformswww.waveuniforms.com
USA
Ft Lauderdale:Haute Yacht Wearwww.hauteyachtwear.com
 Smallwoodswww.smallwoods.com
 Antibes Yacht Wearwww.antibesyachtwear.com
 World of Yachtingwww.worldofyachting.com