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Superyacht Stewardess

The Rose Plant

The Rose Plant

Roses are one of the most beautiful, traditional and lovely smelling fragrance flowers that you can admire in any garden.

All that this plant requires is some proper attention and care to blossom, giving you their full potentials of adding colour, fragrance, and happiness to your home or even your office.

The rose plant is a woody perennial flowering plant of the genus Rosa. It came from the family Rosaceae, and there are over three hundred thousand species of the Rose plant.

Most of the species of this plant are native to Asia while some species are native to Europe, North America, and Northwestern Africa.

The Rose plant come in different sizes from compact to miniature rose and to the climber that reach even meter in height.

Their flowers also vary in shapes, sizes, and colour that add glamour and beauty to the plant and it’s surrounding.

Rose Var

Rose Varieties

There are lots of varieties of this beautiful plant as earlier said, but we would only take a look at very few of them.

  • The Hybrid Tea: This is one of the most popular types of rose grown. It blossoms like an upright bush that grows one flower per stem. You probably would have come across them because they are prevalent in all regions.
  • Floribunda: This is the most colourful type of rose variety available. They bloom freely in a bushy shrub-like manner, creating clusters of three to fifteen blooms rather than one flower on a stem.
  • Grandiflora: This variety of the rose plant is a mixture of the floribunda and the hybrid tea. It grows up to six feet tall and creates a classic hybrid flower cluster.
  • Climber roe: This rose adds fragrance to any garden and is typically grown on a fence. They have the potential to cover pillars, walls or just any structure that gives support to them.
  • Tree Roe: This variety of the rose plant is known for its hardy rock stock. The tree rose is visually stunning, and it takes more care for it to survive during the winter.
  • The Miniature Rose: This is the smallest of the rose plant, and they can grow just anywhere from six inches to feet tall. They flower continuously and are a very excellent variety of the rose plant for a container or potted garden.

The uses of the Rose plant cannot be overemphasized. They are best known as ornamental plants cultivated for their fragrance and beautiful flower in gardens.

They are also used commercially for the production of perfume, commercial cut flower crops and as landscape plants. The rose hip is also used in the production of medicines as a secondary source of vitamin C.

The Rose plant would only do well in a location that provides them with good quality sunshine, enough paces to blossom, well-drained soil and proper shelter to protect them from strong winds.

Give your Rose garden the quality rose care it requires and let it marvel you with its beautiful wonders.

Roses On Board a Superyacht

Roses are an important visual asset on a yacht. The beautify the interior and the exterior. They make any cabin appealing to the guests. Also, you can spice the bedrooms with some rose flowers. The following instructions have been written for taking care of potted roses plants onboard a superyacht.

Water the roses

Roses love water. To have healthy roses, you need to water them regularly. The best time is in the morning and evenings. The flowers will absorb the generous amount.

During this time, it is not sunny. Hence, water will not evaporate.  They should soak up to 2 inches deep. This way, the beautiful roses get adequate moisture. Tap water is an easy and excellent choice.

Place them under the sun

Roses needs some sunlight. This will make them bloom and look great. The sun will also give them an incredible look. It will also reduce the chances of roses getting any diseases.

Roses do well under the sun. In addition to that, the leaves get dry warding off any fungi. The ideal time to take them out is in the morning. They will enjoy the mild sunlight. The vitamin D will make them look breath-taking.

Add some fertilizer

Yes, you will have to carry some fertilizer on board. The pot plants will need it to grow well.

The potassium, nitrogen, and phosphorous is good for their growth. Thus, you can be able to pluck some for your interior decor. Epsom salt can work some magic too.

It will make the plants stronger. You can do this once in 3 weeks. You will see great plants when you add fertilizer.

Prune them

Pruning the roses removes unwanted parts. An example is the misrouted stems. They tend to cause a bad growing pattern.

You can look at those plants that grow outward. Then, using sharp equipment cut them off. You should be careful as you cut them. Wear protective gloves to protect your hands. To top it up, look for the brown canes and cut them off. This will give a chance to new ones to grow.

Avoid touching the roses

Roses are irresistible and eye-catching. However, you shouldn’t touch them. You can also encourage other crew members not to touch. This is because the oil from our hands isn’t friendly. They can make the roses to dry up. They will decompose very fast. They are delicate and should be treated with sensitivity.

If you have to cut the stems, remember to wear gloves.

Rose Care Tips For Cut Roses

  • Remove any leaves or foliage that lies below the water line
  • Like other stemmed flowers, cut the stem at a 45-degree angle for immediate water absorption
  • Add the flower food to lukewarm water
  • Place the flowers into the vase and arrange.
  • Make sure you do not overcrowd the vase
  • Change the water, clean the vase and add new plant food every 2 3 days
  • Keep your cut roses away from direct sunlight and in a cool spot. This is hard to do on a yacht, but by doing this the roses should last about 7 days

Conclusion

Rose care on a yacht is as simple as that. You should give the rose enough water. Also, add fertilizer to the pots. Some grooming will make them healthy.

No one should touch the roses with bare hands. They will fade away so quickly. From time to time, let them get sunlight. When you do this, you will have a constant supply of roses.

Related Articles: How to Take Care of an Orchid

 

 

Superyacht Crew Hierarchy

Superyacht Crew Hierarchy

Working on a superyacht is truly a wonderful experience, and I can honestly say that I have not worked in such a unique industry before or since leaving the yachting industry. The following article explains the Superyacht Crew Hierarchy in detail along with what a superyacht actually is.

What is a superyacht?

The word yacht comes from the Dutch word ‘jacht’, which means to hunt. Originally the yacht was a light and fast vessel that was used by the Dutch Navy to pursue pirates. After 1650, this developed into a luxury vessel for VIPs and was used by the Dutch Navy until 1843.

Yachts for civilians were known as ‘play yachts’. Until the 1990’s most yachts were usually under 40 metres. Over the years they have slowly become larger. Currently, the largest yacht to date is 163 metres, with a 180 metre ‘new build’ under construction at the world-renowned German shipbuilding company ‘Lurssen’.

Luxury, indulgence, elegant, expensive, bling, sumptuous, rare. The world of luxury yachting has taken off exponentially in the new Millennium. It seems the rich and famous are no longer satisfied with a mere luxury superyacht, and towards the end of the last century, the term ‘mega and ‘Giga’ yacht had come into use.

This has resulted in an increase in the demand for highly skilled crew. The years of backpacker dominated docks have been replaced by the bachelor holding hotel managers and commercially qualified professional seamen.

There is no absolute definition of this subject, so this is what I found on Wikipedia:

“The  term    luxury  yacht,  superyacht,  large  yacht  and  mega  yacht,  refers  to   the  expensive  privately  owned  yachts,  which  are  professionally  crewed.”

Who owns these superyachts?

Well, it’s no surprise that superyachts are owned by wealthy people. The superyacht industry knows no boundaries and the yacht owners come from all corners of the globe. The yacht owners are people from varying backgrounds. It is true that some owners are movie stars and celebrities.

The majority of the owners are wealthy business people, who prefer to stay away from the paparazzi and who prefer to have their identity kept secret. The yachts are used for various reasons.

Some are completely privately owned, others are for charter only, and the rest operate between these two positions. Charter prices also range from tens of thousands, through to hundreds of thousands.

The Organisational Structure

The organisational structure onboard a superyacht can best be described as being top-down and strongly hierarchical (as shown below) based upon a military model. Where positions, job duties and lines of authority are set, however, a superyacht is not the military, nor is it merchant shipping or large-scale commercial shipping like cruise liners.

Obviously, the larger yachts will have more crew with the same title and job description. Another area that may cause a little confusion is in the galley. Most yachts run with a chef or cook on a smaller yacht and only the larger super/mega yachts run with a team of chefs.

The following diagram represents clearly the formal structure by which superyachts operate. It also shows a clear separation of authority and duties of their hierarchical rank.

A Superyacht runs this way for a few reasons:

  • An authoritative chain of command is implemented for safety reasons, with the Captain is the master of the vessel… the king of the castle so to speak, with the Chief Engineer and Chief Officer following closely behind with the safety of the crew and vessel in their hands.
  • The middle managers follow in line to execute the commanding orders.
  • Followed by the lower ranks to carry out the orders.

This diagram broadly represents the chain of command on board a superyacht (please keep in mind that this example is a general summary and yachts will differ in the organizational structure.).

The horizontal specialization of the crew is again quite obvious, with each department specializing in their relevant departments:

Superyacht Crew Hierarchy

  • Engineering: Safety and smooth operational running of the vessel and hotel services.

  • Deck: Passage delivery, Safety, Outside housekeeping/maintenance, guest outdoor activities.

  • Interior: Guest wellbeing, guest control in an emergency, housekeeping, hotel management, activity planner, accounting and guest liaison.

  • Galley: Guest food preparation, crew food preparation, galley and store stock control, hygiene and maintenance.

Super Yacht Crew Hierarchy

 

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How to Reduce Plastic Use

HOW TO REDUCE PLASTIC USE

As superyacht stewardesses, we see the damage caused to our oceans and waterways by plastic daily. Moreover, its no surprise to know that plastic pollution is a global problem that threatens aquatic life.

Therefore, it is necessary for everyone to take small steps to reduce plastic use as well as take good care of their environment.

This article is written for the superyacht stewardess but can be applied to all walks of life. Further, it aims to highlight some steps to follow to reduce plastic use and pollution.

Cutting down the Daily use of Plastic 

 Avoid using plastic straws.

These straws are a massive problem in ocean contamination; they are also among the most picked up trash on beaches.

To stop straw use is straightforward: As a consumer, simply do not order a straw, and as a superyacht stewardess do not offer a plastic straw. If you guests asks for one, offer a bamboo straw instead.

Make use of a reusable tumbler or a no-go mug when you order coffeeAs a consumer, take your own insulated coffee cup along to your favourite coffee shop. The use of insulated tumblers will also keep your beverages hot or cold a lot much longer.

Moreover, You also need to know that paper coffee cups are mostly coated with plastic resin, so you need you to avoid these as well and go for reusable containers.

Avoid dry-cleaning in reusable bags.

Avoid making use of the dry-cleaners’ one-time-use plastic bags and nasty coat hangers. Instead, provide your dry cleaner with your own coat hangers and reusable bags.

Avoid chewing gum.

How would have thought that chewing gum was so bad for the environment! However, according to Planet experts, it is.

The gum was initially made from natural materials like sap and rubber, but manufacturers now make use of a type of synthetic plastic instead.

Therefore instead of mindlessly grabbing the first of chewing gum, you see look for a biodegradable natural gum or eat mints instead.

As a superyacht chief stewardess who does all of the provisioning’s onboard, this is one area that you have complete control over and one tip that can be extended throughout  all of  your product purchases

Biodegradable Vintage Retro Floral Drinking Paper Straws

Check out these romantic biodegradable straws

Make use of eco- friendly shopping tips

 Use reusable bags to carry your groceries.

Yearly, billions of plastic bags occupy landfills. In order to help reduce this number, use your tote bags when you go grocery shopping.

  • Reusable bags are much sturdier for moving groceries and will make a large impact on the number of plastic bags used.
  • It is easy to get reusable bags at most grocery stores and if you are using a provisioning company, ask them not to use single-use plastic bags.
  • Buy food from bulk bins and store them in reusable containers. Purchasing foods from the bulk section will save you money as well as lots of plastic packaging.
  • So instead of bagging your bulk foods up in plastic bags make use of your reusable bags or containers.
  • Waste-free storage options include cotton bags, glass jars and stainless-steel containers.
  • You may consult the customer service desk if you are worried about how your containers will affect the weighing and paying.
  • This is because most stores have weighing options for personal containers. Cotton bags have their weight printed on the bottom which makes the weighing process easier.

Avoid purchasing bottled beverages.

Stop your use of plastic bottles by getting alternatives, i.e. by using a reusable bottle to fill up with water, by making your own soda with machine-like Soda Stream, or you purchase fresh fruit to make your juice.

I acknowledge this is a hard thing to do onboard a superyacht, but as we are all citizens of this planet, this point is for everyone, so please just do your best.

Purchase secondhand toys and electronics.

This is because new toys and electronics come with excess plastic packaging. This may not be an easy tip to adopt onboard the superyacht if you are shopping for the guests, but it is easily done in your private life.

Shopping secondhand helps you eliminate waste and high price.

Reduce Plastic onboard the Yacht.

 Keep your food in glass containers or jars.

This is a super easy thing to change onboard. And if you are worried about breakage, then there are other alternatives, such as wheatgrass containers, or upcycled plastics. Also, check out the beeswax food wraps.

Produce your own multi-purpose cleaner.

The vinegar and water cleaning solution for example.This help to prevent the purchase of cleaners in plastic bottles.

Try recycling your plastic products. After you might have used all plastic products make sure to recycle instead of disposing of them.

You should have a recycling service stop by and have the plastic products picked up at your home, or you take plastics to the facilities.

I have written an article on this matter for Dockwalk magazine, which you can check out here:

  • The Superyacht Stewardess and Going Green

CONCLUSION 

Reducing plastic use involves everyone taking small steps which all amount to a solid solution.

These steps as listed above include replacing single-use plastics with reusable options, when shopping, shop secondhand and purchase in bulk to reduce plastic packaging.

Each step seems small, but small steps will add up to significant change!

Lastly, I encourage everyone to do there homework on this issue. The following websites are a great help:

How to Clean a Dishwasher

HOW TO CLEAN A DISHWASHER

Dishwasher maintenance is far from glamorous, but it is something that every yacht stewardess must do on a regular basis, especially if you don’t want the engineer breathing down your neck.

Considering a superyacht could have anywhere from 2 to 8 dishwashers onboard, the dishwasher is one of the most time-saving appliances on board. Furthermore, it is essential that the superyacht stewardess maintain these machines well.

Please note: 

This is general information only. Please refer to your user manual for specific instructions or ask our friendly engineer to help.

What you will need:

Regular cleaning will eliminate any nasty odours. To clean any part of the dishwasher, the necessary tools you need are:

  • Dish soap
  • a soft sponge or brush
  • Dry clean dish towel
  • We all know that yachties have a good supply of cleaning vinegar onboard, so the next thing that you will need is a good supply of baking soda, or cleaning soda will also do a good job.

How to clean a Dishwasher – The eco-friendly way

Cleaning with vinegar. You first need to empty the dishwasher and clean out the trap at the bottom of your dishwasher.

Next, put two small cups of white vinegar in a bowl or a dishwasher container on the upper rack of the machine, pour hot water in the vinegar and pour it through your dishwasher until the grease and odours are removed.

To use the baking soda; sprinkle one cup of baking soda across the bottom of the dishwasher, pour hot water onto the baking soda and run it through the washer to have a brightened and stain-free interior.

(Remove the bottom dish rack. Check for Gunk in the dishwasher drain; remove junk or food caught there. This will improve drainage, increase cleaning efficiency and prevent damage to the dishwasher.)

How to clean a dishwasher

HOW TO CLEAN THE DISHWASHER FILTER

Your dishwasher could either be self-cleaning and manual. Dishwashers with self-cleaning use a grinder to pulverise this waste and wash it through the drain, but this makes the dishwashers to be much louder than those with standard filters.

Manual filters require consistent cleaning  depending on usage.

HOW TO CLEAN A DISHWASHER FILTER

  1. Locate the filter

You can find this by removing the bottom rack of the dishwasher, after that, remove the cylindrical tube, below that if you find a flat filter, remove it also.

The filter you need to locate is one that has a hole in the middle through which the inserted cylindrical pipe, it also twists counter-clockwise; you need to clean this area well by removing it first.

To do that, make sure it is unlocked, gently pull up, and lift out the lower filter if there is one.

  1. Wash the filter(s)

Wash in soapy water and rinse under running water. Make sure you don’t wash with hot water, scrub the filter if the food debris won’t remove, make sure all the debris are removed and us a dry towel to wipe the area clean if necessary.

  1. Mix a half cup of salt, half cup of baking soda, and 1 cup of bleach. Pour it in the bottom of the dishwasher and let it stay for at least 12 hours, then, set it to run a wash without any dishes.
  2. Insert the filter and the cylindrical filter back, make sure the cylinder filter is locked in its place.

HOW TO CLEAN A DISHWASHER FILTER DRAIN HOLE

  1. Clean the sump

If there is some liquid in the slump or particles in the sump it is important to remove this so that it does not clog. You can make use a small container to remove this obstacle. However, you don’t have to do this if the amount of water in the sump is small.

  1. Assess the drain hose

The drain hose is located under the sink, between the pump and drain line. If you find any particles in the drain hose, take them out by; removing the hose from its position, loosen the clamps that hold the drain hose, and removing the blockages and blowing through one end of the hose

  1. Check the garbage disposal

Remove the drain plug in your garbage disposal, it’s in the form of small plastic, and run the disposal to make sure the drain isn’t clogged. While doing this make sure you don’t put your hands down the garbage disposal

PRO AND CONS

Apart from liquid soaps, other things you can use to clean dishwashers are baking soda and white soda. Both have a downside.

Apart from the fact that baking soda absorbs any leftover musty smells and remove bacteria, it can’t be used to perform a quick wash as it may leave a white residue behind.

the benefits of cleaning vinegar are endless. Vinegar also helps a lot with smells; it removes clogs inside the dishwasher.

Not just that, it can also dissolve grease, dissolve mineral deposits from hard water and eliminate odours.

Previously on The Stewardess Bible Blog: How to Maintain Your Washing Machine

 

 

 

 

 

How to Clean a Washing Machine

As a part of our March  Maintenace Month. This article will discuss ways in which you as a superyacht stewardess can maintain the equipment onboard the yacht to a high standard. Starting with How to Clean a Washing Machine.

Being slack with your time management, and putting off the maintenance of your trusted equipment specifically the washing machine can attract germs, mould, and bacteria. That will result in the engineer having to get involved which means more work for everyone.

How to Clean a Washing Machine

The best method to clean a washing machine inside out, as well as the five ingredients you can use to remove odours, moulds, and buildup effectively, will be discussed below.

Clean the gasket and door seals first

Soak some towels with hydrogen peroxide or white vinegar, pack the gasket’s cavities to let the hydrogen peroxide or vinegar loosen up any mould or grease and also disinfect the area. Wipe off residue off the gasket and door seal, or you scrub off residue using a toothbrush after an hour.

Turn water onto the hottest setting using the most extended cycle and most considerable load

Move your washer onto the hottest water setting, applying the most massive load size and the most extended wash cycle once the gasket is clean or neat.

Fill the washer drum or dispenser with vinegar and baking soda

Fill the washer’s drum or the dispenser with a  cup of baking soda and 1 quart (1 litre) of vinegar.

For a front loader machine, add white vinegar to the detergent dispenser and baking soda to the softener dispenser and begin the wash cycle.

For a top loader washer, let the water run for a few minutes, then add in the baking soda and vinegar. Allow the machine to combine the ingredient for a minute, then stop to allow the mixture soak for one hour before finishing the cycle.

Let the cycle run its full course

Make sure you wipe down the external part of the machine with a cloth or napkin soaked in vinegar, scrub in and out. This must be done while the cycle is on the move or running.

Run a second cycle

Run another cycle with just hot water. You can add vinegar to loosen up any residue left by the initial wash. Once you finish the second cycle, leave the washing machine door open to allow the inside to dry and to prevent mildew.

Wipe the filter, dispenser and other internal parts of the machine

This is optional, but it’s advisable to get it done. Wipe down the inside of the lid with a towel well soaked in vinegar. Use a toothbrush to get into every part. Scrub the top edges and all areas that water can penetrate in when cleaning the tub rim. Wipe down the agitator for a top loader machine.

How to Clean a Washing Machine

How To Clean A Washing Machine

CLEANING TOP LOADER WASHER VS CLEANING A FRONT LOADER WASHER

The main difference between cleaning both is that with a top loader washer, you can pause and start the cycle whenever you want. It allows you to add the ingredients, start the cycle and allow to mix for a few minutes. Stop the cycle to allow the ingredients to soak and then rerun the cycle until it finishes. A front loader machine will run its entire cycle immediately it starts.

Another difference is cleaning their parts. Each washer had different parts. For example, with a top loader washer, you must clean the agitator in the middle. A front loader washer requires cleaning the fabrics softener and detergent dispenser and the gasket or rubber door seals.

FIVE DIFFERENT INGREDIENTS AND METHODS YOU CAN USE TO CLEAN A WASHER.

Using vinegar and baking soda

To use, mix a cup of baking soda and 1 quart (1liter) of vinegar and set the water temperature to 90 degrees on a long cycle. Vinegar and baking soda are safe to use because they’re natural. They’re also very effective at removing limescale as well as deodorising.

Remove sticky residue with oxygen bleach and enzyme detergent

Use as directed on the label present for large loads. Set the water temperature to 90 degrees and choose the largest load option. Choose powdered enzyme detergents over liquid ones. Also, look out for a detergent that contains a range grease eating enzyme, such as amylase, protease, lipase or mannanase. Know that enzyme detergent are not safe to use on wood or silk.

Using citric acid to remove buildup

To uses citric acid for the removal of buildup, mix 1 cup of citric acid and ́a cup of baking soda. Choose a long wash cycle and set water temperature at 90 degrees. Citric acid is stronger than vinegar, so it works for a machine with lots of buildups. It can also be used with baking soda to remove odours.

Using hydrogen peroxide to clean a filthy drum

Hydrogen peroxide is antiviral and antibacterial, and it is also used to remove limescale and kill mould. A litre of hydrogen peroxide mixed with water at 90 degrees on a long wash cycle is ok. The downside to hydrogen peroxide is that it takes longer to work, so you’ll need to leave it to soak in your machine for at least 3 hours.

Using chlorine bleach to remove odour

Chlorine bleach must always be used with cold or warm water as it loses its effectiveness at high temperature. Use 1 quart (1 litre) of Chlorine bleach and set maximum temperature to 40 degrees. Chlorine bleach gets mould off a smooth surface like the plastic inner drum of the washing machine.

Up Next: Dishwasher Care

 

 

 

 

 

How to Take Care of an Orchid

Orchid Care Tips to Keep Them Alive and Healthy

As a Superyacht Stewardess, you will be required to take care of many flowers and plants onboard.

The orchid is a  humble yet exquisite flower and it will be right on top of the list of plants to take care of, as many superyacht interior designers and stewardesses just love them.

This may be because the beautiful orchid can compliment any colour scheme and it will bloom for weeks on end.

Caring for the delicate orchid flower may look like a challenging task, but taking care of Orchids is not that complicated, in fact, it’s quite easy. And Just because it’s different from traditional potted flowers, many stewardesses think that they are far too delicate to have on a yacht, however, in my experience, this simply is not the case.

But people are afraid of them. So, if you’re looking for the best orchid care there are a few important tips you need to know to help make it easier to care for the indoor plant.

What are Orchids?

Orchids are epiphytes or “air plants”. This means that the Orchid flower doesn’t grow in the dirt but rather by clinging on to tree barks and roots. They get most of their nutrients from detritus which gather around their roots.

Orchid flowers aren’t rooted in soils in the wild. So, if you want the best Orchid flowers these facts are important to consider. With the right care, Orchid flowers can blossom and live virtually forever.

Most Orchids die mainly because of overwatering due to the misconception that plants only need water to survive longer. This is, in fact, the opposite when it comes to Orchid flowers because, in the wild, they don’t sit in wet soil because the flowers’ roots will rot and die since it cannot absorb water and nutrients.

So, when it comes to Orchid flowers, the less the water the better.

Orchid Flower - Superyacht Stewardess

Orchids are tropical plants and need four things to thrive on the yacht, these are:
  1. Partial light
  2. Consistent watering
  3. Warm temperature
  4. Fertiliser
Watering tips

Place 2-5 ice cubes around the roots of the indoor plant at least once a week and allow them to melt into the pot.  Many stewardesses place the ice on the crown (on the top of the leaves in the centre).

This is a fundamental error because wone the ice melts, it can pool around the leaves which in turn will rot them over time.

To test if there is enough water in the soil, dip two fingers into the soil, pull them out, then rub the fingers together. If the soil is dry, then you can add more water, but if it’s moist, then there’s probably enough water for the Orchid flowers.

Temperature and Lighting Tips

Air conditioning can dry the soil, so it’s wise to keep checking from time to time to ensure proper moist levels.   Spraying the flower with water is bad since spraying the plant with water turns the flower brown and rot.

In case of dusty leaves use cotton wool dipped in milk to wipe the leaves. The leaves will feed on the milk and as a bonus, will make the leaves glossy.

Don’t place the Orchid flowers close to direct sunlight, a fan, or air conditioner. But once in a while, get them outside for some moments near the sunlight but not in direct sunlight, away from the air-conditioned yacht for a fresher flower.

Some Orchid flowers bloom in humid areas like restrooms.   Orchid flowers flourish in humid areas, like out in the sea or a bathroom. But remember that too much moisture with little air movement can make the Orchid flower vulnerable to rot. You must achieve a decent balance of airflow and humidity for optimum Orchid care.

Most orchids need moderate to warm temperature constantly. For the best Orchid Care, you should ensure the temperature doesn’t fall below 15 degrees Celsius. During the day, the best temperature for the indoor plants is between 22 to 25 degrees Celsius for the best Orchid Care.

Ceiling lights in the superyacht will undoubtedly not have enough light for the Orchid flower so you should place the plant near a window for natural sunlight but ensure the plant isn’t exposed to direct sunlight.

Other Orchid Care Tips

You should never let the Orchid flowers touch anything. If the Orchid flowers touch something like a wall, it completely harms the delicate flowers’ leaves and petals.

Orchid bark is most probably the best the best material to plant the Orchid flowers in. Remember that Orchids should not be planted inside the soil to avoid root rot and to allow the root to have enough oxygen to live.

Since some superyachts Orchids are potted in moss you should ensure the moss is dry before rewetting it since it’s so easy to over water the flowers in the moss. If you’re not sure, you can just go with bark instead.

Orchid plants can live for a long time but it depends on whether they have roots or not.

Good luck with taking care of the of the beautiful Orchid flowers, and hopefully, you feel more confident when handling these amazing flowers.

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Jo Loves and Le Labo Product Review

Superyacht luxury product reviews

Well, what a lovely surprise, I’ve just received some Jo Loves & Le Labo Christmas Cheer. The beautiful Ruth from Superyacht luxury sent me some delicious luxury beauty products to reviews for you all.

Now before I start off, I would like to say that  I fall into the 35-45 year old demographic and my skin is typically dry and very sensitive.

Further,  I am not paid to review these products, and the opinions are solely mine.

From joloves.com: “Jo loves was created by Jo Malone.  Jo Malone MBE has been described as an ‘English scent maverick’ and the woman responsible for creating some of the world’s most loved fragrances.

Originally a facial therapist, Jo fell in love with fragrance while working from her discreet skin care clinic which she set up from her London home.

Discovering an instinctual talent for creating scented products by hand in her kitchen, word of her exceptional potions quickly spread and soon Jo was unable to keep up with demand.

From these artisan beginnings, Jo launched her first brand, Jo Malone London, which gained cult status around the world. In 1999, Jo sold the business to Estée Lauder Companies and remained Creative Director until she left in 2006.” www.joloves.com.

A woman who doesn’t wear perfume has no future. – Coco Chanel

Before I give you my opinion here is what jo loves has to say about their product:

A luxurious foaming gel for hands and body, designed to be used every day as a hand wash or shower gel to gently cleanse and scent your skin.

In my opinion, the product and packaging present elegantly and would sit nicely in the bathroom on board any superyacht.  Further, the soap offers a delicate and familiar fragrance which is reminiscent of a bygone era.

Jo Loves Pomelo  Hand & body cleanser 200ml.

I was happy to find that the soap didn’t dry out my sensitive skin, and I will happily continue to use this product.

On a less constructive note, I could not find an ingredients list, so I’m really not sure what I was putting on my body, which is something that I always consider when choosing beauty products.

 

La Labo – Santal 33

Moving onto the La Labo – Santal 33, I received the 60ml hotel size body lotion which is packaged in a standard bottle.

Without doing any research on this product, in my opinion, this product oozes masculinity. Just think of the Marlboro man mixed with an American retro Barba shop, and then you will find this delightful elixir.

Sure enough, when I did look to see the who, what, where, why and how behind this product, I found the whole website is geared towards the male consumer.  

Some other reviews disagree and have stated that this range spans ages and genders. The founders themselves have said that “We never thought about who was going to wear it regarding gender at Le Labo. We are more thinking of the souls — perfumery has to be sexual to me — it has to create an attraction, an addiction.”

For me, this is a man’s fragrance, and there are many other beautiful scents out there that will appeal to your female guests.

So if you are looking for a gender-neutral product for the guest bathrooms then perhaps this product isn’t for you. If you are looking for his and her line, then I would recommend this range for him.

The lotion goes on with ease, and it is far from greasy, The fragrance was not to my liking, but my husband found it quite nice. The scent does stay on the skin for a while, but some people do not mind that either.

On the positive Le Labo claim to be “Plant-based, genderless, claimless, cruelty-free”.

Free of any promise other than making you feel good while using it”. Which is a massive plus in my book. Further, I did find the ingredients to Santal 33  which are:

“Enriched with vitamin E, vitamin A, aloe vera, coconut and olive oil, this paraben-free hand and body lotion perfumes, softens, and smoothes your skin”. For better results, have someone else apply it to you… gotta love the sexy marketing tactics here)

 

 

 

The Stewardess Bible

Other Product Reviews: BVLGARI

How to set up a luxury dinner on the beach

As a Superyacht stewardess, providing excellence in service is just what you do and providing a luxury dining experience on the sand is one way, which will create lasting memories for your guests.

Your guests are probably used to dining in luxury so it is your job to provide them with beautiful experiences, something that they just can’t do at home.

Before you start gathering everything you need, consider what you want from the dining experience for your guests. It could be the sight of the sun setting on the horizon, the evening breeze, or the view of stars and the moon late in the night.

Having the best possible moment for your guests in mind will help you find the perfect location. This could range from the sandy stretches with a graceful touch, to rocky ocean shores and to a place where the last rays of the sun are most visible as they disappear into the horizon.

The logistics of setting up a luxury dinner on the beach from a yacht can be a little bit of a challenge. However,  remember you are professional superyacht crew, and making magical moments for your guests comes naturally to you.

How to set up a luxury dinner on the beach.

You will need to consider the following items when planning this dinner.

Lighting:

Lighting is an essential factor because you will not have a power source. Candles, hurricane lamps and tiki lamps are a great way to add ambience and practical lighting to this remote area.

Dinner candles are selected depending on your preferences. The most common candle styles include those that are 100% beeswax, bayberry tapers, colonettes, dollars, tapers and Aristas.

The candles could be patterned, coloured, and preferably non-scented (you don’t want this messing with the delicious menu that the chef has prepared).

Other essential factors included when setting candles are holders and warmers. Choose your most preferred warmer from a list of Aurora pewter, hurricane black, hurricane oil, hurricane rustic brown and the brushed bronze.

The Furniture:

This is a tricky one because you will need somewhere to store this furniture. And as we all know, space on a superyacht is a precious commodity. Therefore, the obvious statement here to make is that the furniture must be able to fold away.

The chairs should be strong, firm to the ground, padded to improve comfort, meticulously neat, heroically arranged and not make screeching sounds due to movements. great choices when purchasing the furniture would be a royal palm beach solid wood chair, Moseley, fine view, parsons, Caravella, Chastain side chair or Aubrey.

Attractive chairs welcome you to the table and make the mealtimes more inviting the above image clearly demonstrates this point nicely.

The dinner tables should be stable to the ground and large enough to accommodate your guest’s needs comfortably. Linen should cover the entire table and add to the attractiveness of it. The colours and patterns of the soft material should blend perfectly.

The menu:

Your chef is probably very good at what she/he does. However, the challenge here will be to create a menu that is up to standard, but with limited resources. I mean the tender runs back and forth to the yacht’s galley would be a real mood killer.

Therefore the foods, drinks and music should blend excellently with the location and as best you can with the resources that you have available to you.

The crew:

You are going to have to ask the deck department to help you with achieving a luxury dinner on the beach. First, you may need them to scout out a super romantic location. You will also need them to help you to carry all of the items your need ashore. Moreover, finally, you will need help setting up this romantic dinner.

Set the service tables away from the guests, make sure you have adequate lighting and make sure the chef has as much help as possible.

The crew demonstrate a  degree of confidence, maintain physical and verbal neatness, be attentive, fast acting and approachable. Lastly, A sparkling smile and a sharp eye will help you gauge the right level of service for this unique location.

The sand may brush off and the salt may wash away, but the memories will last forever.

A luxurious dinner on the beach

Image via Strada

 

Lastly, a detailed checklist has been sent out to all those who have subscribed!

Bamford Geranium Collection Product Review

Superyacht toiletries

Here at The Stewardess Bible, we love offering genuine reviews of the superyacht amenities that we receive.

It’s been a long time since I wrote a product review, but last month the good people at MH Boutique sent me these glorious Bamford products to review.

I would also like to state that I was not paid for this review, and all opinions of the products which I reviewed are solely mine.

I was sent a broad range of the Geranium collection to review, and I was not disappointed.

Here is what Bamford had to say about the collection:

Herbaceous heart notes of Egyptian Geranium and twin lavenders, with spicy vanilla hints of Tonka, lifted by peppermint and blue gum eucalyptus. Uplifts mood and promotes inner harmony.

 

Superyacht

These products have been made with naturally sourced and certified organic ingredients that nourish and re-energise body and soul.

The range is also certified by the soil association which means that the ingredients are organic and are free from parabens artificial colourings, mineral oils and synthetic fragrances.

This is great news for me as I fall into the 35-45-year-old age group. My skin is super sensitive, dry and damage from years spent on yachts and in the sun.

I always struggle to find products which will do what they say, and quite often I find myself with a red, painful rash after using products which claim to be safe for sensitive skin.

I was a little apprehensive about trying new products for this reason, however, with the Bamford body range I was happily surprised.

Superyacht stewardess

I received the Bamford hotel amenities in a white muslin bag. The products themselves will sit handsomely in Superyacht cabin. The products are available in 50ml and 100ml sizes.

The soaps were mild and the body lotion was moisture-rich, without feeling greasy.

The Botanic pillow mist and the body splash have the most inviting fragrances, without being overbearing and the heart shaped soap and the rosemary candle are simply divine.

For more information on the Bamford hotel amenities, please contact MH Boutique.

If I tried to find any negative elements to these products, then I would have to say the fragrance. At first, I thought the aroma, was a little overbearing when I open the box, as I was hit with a gush of delicious geranium smells, which could possibly be too much in a guests cabin.

That said,  the fragrances are organic, they don’t smell artificial and it does uplift you… so, In my opinion, it’s not such a big deal.

The last point that I would like to mention again is that Bamford is a certified member of the soil association which just makes my heart sing.  Below is a little excerpt is taken from their website, which explains what they do:

The Soil Association, its standards and activities, and the practice of organic farmers are all based on a set of internationally recognised principles. These principles are the roots from which organic agriculture grows and develops. They express the contribution that organic agriculture can make to the world, and a vision to improve all agriculture in a global context.

Agriculture is one of humankind’s most basic activities because all people need to nourish themselves daily. History, culture and community values are embedded in agriculture.

The principles apply to agriculture in the broadest sense, including the way people tend soils, water, plants and animals in order to produce, prepare and distribute food and other goods. They concern the way people interact with living landscapes, relate to one another and shape the legacy of future generations.You can read more here: www.soilassociation.org

In conclusion, Bamford products are truly wonderful.  I am super impressed with their philosophy, and staying true to their mission statement:

Bamford is a way of life. We create beautiful clothing and body & Skincare products that are natural and artisan made.

 

 

 

Cleaning with Vinegar

Cleaning with Vinegar

Cleaning removes germs, dirt, and impurities from surfaces or objects. “Cleaning works by using soap (or detergent) and water to physically remove germs from surfaces. This process does not necessarily kill germs, but by removing them, it lowers their numbers and the risk of spreading infection.

Disinfecting kills germs on surfaces or objects. Disinfecting works by using chemicals to kill germs on surfaces or objects. This process does not necessarily clean dirty surfaces or remove germs, but by killing germs on a surface after cleaning, it can further lower the risk of spreading infection.

Sanitizing lowers the number of germs on surfaces or objects to a safe level, as judged by public health standards or requirements. This process works by either cleaning or disinfecting surfaces or objects to lower the risk of spreading infection.”

Things you SHOULD clean with vinegar:

As a general rule, to make up a vinegar cleaning solution, simply add ½ cup vinegar to 2 cups of water. Place it in a spray bottle and you are good to go.

  • Removes tea and coffee stains on porcelain
  • Removes water marks on the glass
  • Removes grime and sticky stuff off scissor
  • Restores rug fibres
  • Freshens most fabrics
  • Removes waxy residue of wooden furniture
    Removes candle wax
    Mixed with a ½ cup of baking soda, unclogs, and deodorizes drains
    Shines chrome and stainless steel
    Place a bowl of water and vinegar into the microwave for a steam clean
    Mixed with baking soda, deodorises the refrigerator
    Shines ceramic tiles
    Removes calcium and mineral deposits from shower heads
    Helps to fight mould and mildew
    Add 1 cup of vinegar to the rinse cycle of the washing machine for soft fabric
    Mixed with baking soda, removes sweat stains from around collars and underarms
    Freshens up musty cupboards
    Kills some bacteria and germs
    Wash your fruits and vegetables to kill pesticides

Things you SHOULD NOT clean with vinegar:

The most glaringly obvious things that you should not clean with vinegar is granite and marble tops. This material is a very durable and resistant material which is commonly used in bathrooms, pantries, and floors on board superyachts.

The stone would normally have a sealed finish on it, however, due to the porous nature of these natural stones, you want to stay away from citrus and vinegar based cleaning solutions because it can etch away at and put the stone. Instead, use warm soapy water and a microfibre cloth to clean the beautiful stonework.

Smart screens:

By cleaning your smartphone tablet, or Crestron multimedia screen with vinegar, you can actually remove the oleophobic coating. Instead, keep the touchscreen free of dirt and dust.

You can clean the screen by using a non-abrasive cloth with any non-ammonia cleaning solution applied directly to the cloth (do not spray the screen directly).
Cleaning with Vinegar

The Steam Iron:

I know you would love to pour some vinegar directly into your steam iron, but in fact, this can damage the inner workings of your iron, and it may lead to more black stuff being spat out.

Instead, READ the manual and use the self-cleaning function. Further, many modern steam irons will come with an anti-scale cartridge to remove the scale deposits inside the iron.

These tablets will prolong the life your steam iron.

The same applies to the coffee machine. I know there is a lot of recommendations all over the internet about cleaning your coffee machine with a vinegar solution. However, depending on the machine, the boilers are typically made from steel or aluminium, which vinegar can corrode.

Any waxed surface. As mentioned above, vinegar is a mild acid, so it makes sense that it would strip away any waxy residue, leaving the surface dull.

Lastly, does not mix bleach and vinegar. Both of these substances are powerful cleaning agents in their own rights, however, mixing the 2 can create a dangerous gas.

 

How to Write a Good Letter of Recommendation

A letter of recommendation also known as a reference letter is a formal document which requires a lot of thought and consideration. Generally speaking, the letter should be 12 point font in an easy to read business font such as:

  • Arial
  • Time New Roman
  • Garamond

Further, the letter should be printed on letterhead and the stamped with the yachts official stamp next to your signature.

How to Write a Good Letter of Recommendation

As a chief stewardess or interior manager, you will/may be required to write a letter of recommendation for your departing interior crew member. This is a very important skill to master as it, as the crew member leaving will rely on it to gain future employment.

You can see online there are many variations in the layout of a good letter of recommendation, but below is a good place to start.

To begin the letter you should always start off by stating the facts, things like:

  • Full name of crew member whom you are writing the letter for
  • Duration of service on board, including dates
  • The position or title held

The second paragraph is designed to highlight their skills, education and positive attributes:

The third paragraph focusses on positive personal attributes such as:

  • Is a team player
  • Has a bubbly personality
  • Has a warm personality and is easy to get along with

Close your letter on a positive note and give your contact details. Always finish with yours sincerely, or yours faithfully.

A letter of service

Now consider the crew member whom you are writing the letter for, had a bad record of service onboard and you had to let them go. Clearly this letter will not be a glowing letter of recommendation, however, you still need to be professional and maintain a balanced outlook on the person.

The crew member may have performed badly for many reasons, this is not for you to analyse as you have already made the decision to let them go, rather you need to focus on their strengths (remember… everyone has both strengths and weaknesses).

The format is as above with an example letter below.  The things to remember here is to just state the facts.

This should never be a personal vendetta against the person, however, if you cannot possibly recommend them or write a simple letter of service, then ask the chief officer or the captain to write a letter of service, (its ok to do this we are all human at the end of the day).

Lastly, if you feel so negative about the person then simply write the letter of service, end it in a positive note, i.e., I wish her/him well, but do not include your contact details at the end.

You need to be able to stand by what you write, and if you write merely a letter of service, then chances are that it hasn’t gone well on board, therefore you do not want to “run off with your mouth” with a verbal reference check!

Sample letter of recommendation

[Insert Yacht Letter head]

[Yacht Name]

[Current location]

[Date]

To whom it may concern;

I had the pleasure to employ and work with [insert full name] from [insert date] until [insert date]. She/ he was employed on a permanent basis in the capacity of [insert position].

[Insert yacht name] is a [insert size and type of yacht] which is [insert private or charter yacht], which spends her time between the Mediterranean and the Caribbean seas. [Include more details about the yacht, i.e., busy with children, back to back charters or demanding owner’s etc.].

[Insert name] was an excellent asset to have on-board. She/he holds an advanced diploma in Hotel Management and is clear to see these skills displayed with her/his superb hospitality and people skills. Her true strengths are in managing her time and quality of work.

She joins us with short notice and adapted immediately to the crew and her working environment. [Insert name] has a pleasant personality and is a team player, this made her popular with the crew and guests alike.

We are very sorry to see her/him leave, but I know that [insert name] will compliment any yacht that is fortunate enough to acquire her/his excellent services. {You can also add why she/he is leaving here}

I highly recommend [insert name], and I wish her/him well with future endeavours.

Should you have any further questions regarding [insert name], please do not hesitate to contact me [insert telephone number, email address or both].

Yours sincerely

[Insert your name and position] {Insert yacht stamp and have the Captain sign it}

Sample letter of service

[Insert Yacht Letter head]

[Yacht Name]

[Current location]

[Date]

To whom it may concern;

[Insert name] joined [insert yacht name] from [insert date] until [insert date]. She/ he was employed on a permanent basis in the capacity of [insert position].

[Insert yacht name] is a [insert size and type of yacht] which is [insert private or charter yacht], which spends her time between the Mediterranean and the Caribbean seas. [Include more details about the yacht, i.e., busy with children, back to back charters or demanding owner’s etc.].

[Insert name] holds an advanced diploma in Hotel Management, and is clear to see these skills displayed with her/his superb hospitality and people skills. Her true strengths are in managing her time and quality of work.

If the crew member does not hold formal qualifications, then simply state their duties which they performed; i.e.

[Insert name] performed the following duties to a satisfactory/ good level

Housekeeping, service, floral arrangement, laundry etc.

I wish [insert name] all the best with future endeavours.

Yours sincerely

[Insert your name and position] {Insert yacht stamp and have the Captain sign it}

 

 

Conflict Resolution

Conflict Resolution

More than any other business, the superyacht industry markets itself to the individualized needs of their guests.  It is one of the few industries that are attuned to adequate customer experience, which determines how well a particular charter yacht adapts and survives in a unique market.

While most superyachts focus on providing extraordinary getaways for their customers, there will be a few customers expressing grave dissatisfaction. Sometimes it is even tempting to write off such customers, but it has never been good for business.

As such, conflict resolution as a chief stewardess is one of the tricks that will bridge this critical gap. It is not all about having excellent management skills but rather having a good plan and some background training on how to resolve conflicts in the workplace. Some of the strategies to employ include:

Staying calm

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By the time an issue goes to the status of a conflict, the guest is already agitated. In any case, guests don’t have the habit of complaining unless they feel compelled to. If an issue is negligible, they will go about their business without minding some of the trivial matters.

To the extent of reporting an issue, however, a guest has reacted emotionally to the situation, and this can be dangerous because emotions drive people out of control. Moreover, when a guest approaches a crew member with raged emotions, the employee is also likely to respond defensively, which exacerbates the issue at hand.

Before reacting in any manner, therefore, it is important to stay calm as you contemplate the matter. Staying collected is something inevitable especially onboard a superyacht where guest satisfaction is paramount.

The first response will determine if and how well the conflict will be resolved. A calm approach is more likely to resolve the conflict, but be careful not to appear as if you are taking the matter trivially. Express some concern but in a calm manner.

Listening is key

Like hotel employees, superyacht crew will tend to shut down an upset guest, which further aggravates the situation. As the interior manager, however, all you have to do is listen.

Some clients will have issues in their lives which they extend to various environments, and the best they need is someone to listen to them.

Leave your frame of reference and enter the client’s. Pride is counterproductive in such a situation, so listen and validate the guests’ issues such that they don’t stay in the heightened emotional state.

Find out the facts

Etiquette in society

Whereas listening to the guest is very crucial, taking their word as the absolute truth is a desperate show of partial blindness and absence of leadership skills.

Remember, you also need the crew to realise guest satisfaction goals. Get factual information by asking calm and open-ended questions which elicit more information.

Sometimes it may require additional information before the conflict is fully settled. Talk to relevant parties regarding the situation. These could be other employees or other guests, who will help you find out where the problem is.

With factual information, you will then find a probable course of action that is just to the guests and crew alike.

Enlist different sources of help

Sitting on a management position does not mean that you take every professional burden as your own. Different crew members have different capabilities in handling particular situations.

Delegative leadership is sometimes recommended, so seek help when there is need. In case a guest has been upset by one or more of the crew, you can opt to call in some help from other management figures.

Sit and find out whether it is more rational to involve the employee in question. While it is bound to aggravate the situation in most cases, sometimes the best thing to do is to talk to all the parties involved before a conflict is fully settled.

If you must involve an outside party to resolve the matter, it is worth your time and money. Conflict resolution gurus are sometimes called in to educate employees on strategies for solving conflicts within the workplace.

Brainstorm possible solutions and negotiate a way out

Once you have gathered all the background information regarding a particular conflict, the next quickstep is to stop the issue and give it a lasting solution before it ruins the reputation of the charter yacht.

It pays well when the people involved put a fair contribution to the generation of a lasting solution. As a chief stewardess, you must be open to all ideas generated and remain keen to note whether there is absolute objectivity.

Whereas the guests are mostly right, you must not necessarily tolerate it if he or she has personal issues against particular crew members.

To the point of resolving the conflict, all parties must understand the position taken. If it involves the management, you should be open to receive whatever resolution that will be reached.

If your position is bound to affect the outcome of the process, it is more reasonable to involve other parties. A win-win situation works to the satisfaction of both parties, so be keen not to please one person while offending the other.

Make a follow-up

Once the issue has been settled and the charter guest has left, a number of superyachts tend to leave the confrontation at that. However, to prevent such dissatisfaction from spilling over, make a follow-up note in your journal. People feel valued when you personally follow them up to know how satisfied they feel.

Review the issue

It is very easy for a yacht to assume that all irate guests are acting irrationally. Upon a closer look, the guest may have been right in complaining about a particular meal, service or employee.

This is not to imply that all complaints are valid, but it should provide some insight into different customer experiences. Use the opportunity to review the issue once the guest is gone and determine whether there are any changes which can be made to improve customer satisfaction.

Conflict Resolution

In summary, different customers may have various complaints regarding superyacht charter services, but they can all be resolved to the satisfaction of both parties when the management is purposefully and fully prepared.

The Stewardess Bible Print Edition

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The Social Systems On Board a Superyacht

A Super yacht is a unique environment whereby the crew live, work and play together for months on end. The services that the crew provide range from safety and vessel operations to luxury hospitality services.

The Social Systems On Board a Superyacht

The Superyacht crew typically consists of a young international mix of nationalities. There is a formal professional hierarchy during working times with strict rules and regulations, which the crew must adhere to.

During downtime or when there are no guests on board the formal hierarchy is flattened and crew interact on somewhat of an equal basis.

English is the official maritime language, therefore, it is spoken and written on-board. Financially, the crew are well compensated for their positions on board and the owners of superyachts are typically situated in the top one per cent of wealth in the world.

Superyacht Crew Hierachy

The Formal Structure

The captain has complete autonomy over his crew. He is in a position whereby he settles disputes, controls rewards such as time off or extra time ashore, and has the power to dismiss crew members.

As stated above, the captain is governed by international maritime laws, however, there is no one who governs the captain on a daily basis. This is an area that can be subjected to personal and professional abuse, should the captain wish to gain from his position.

The limits to individual freedoms, refer to the crew’s lack of job control. Whilst they are obliged to carry out their professional duties, they may have conflicting ethical issues, related to operational decisions, the abuse of power, money or position.

Furthermore, the standing orders are thorough in the operational procedures on board, dress code, drugs and alcohol, with the protection of the environment, and the safety of the vessel and of the people on board, however, it is very limited with its health and wellbeing.

It is important to point out here that there is no mention of the crew emotional wellbeing.  There is no mention of a policy or a procedure dealing with abuse, bullying or harassment. It simply refers to the laws under the flag state.

This means that if a crew member has a problem with or no support from the captain, then that must seek help from the flag state. In many cases crew members will lose their jobs, should they complain or ask for assistance.

The Informal Structure on board a superyacht

The Informal Structure

The informal social structure occurs during downtime, when there are no guests on board or when the yacht is not moving. The informal behaviours focus on “how people in the organisation relate to each other” (4). Given that Superyacht crew work and play together, the boundaries between the formal and informal structures are very delicately intertwined.

There are three types of interaction that interplay with the social structure, these are understandable communications, the exercise of power and the sanctioning of one another (6). For the crew of many yachts, this can be seen with the kinship that they form with one another and the language patterns that they use,(an important consideration considering many crew do not have English as their first language).

The routines which the crew performs either during work hours or during downtime, reinforce the social structure.

It is suggested that people are motivated to perform the routine in order to obtain ontological security, which offers comfort, order… and tension reduction (6). For the superyacht crew daily routines, offer job security and reassurance that their physical safety is guarded.

The social systems onboard superyachts can change regularly when a new crew member joins. The crew access the social norms to guide their behaviour, conform to the cultural norms and values of the yacht.

However, this can be a little challenging for many crew members at first, as it blurs their own cultural boundaries and traditional norms.

Lastly, superyacht crew tend to form an artificial family or kinship with each other. They are reliant on each other and the balancing of power (in this case their rank) is decentralised.

Furthermore, they celebrate birthdays, support and do good deeds for each other. This is beneficial for the crew as it promotes a family feeling on board which supports personal well being.

Why a Superyacht Stewardess Should Not Flush Tampons Down the Toilet

Please note: It is not the intention of the author to belittle you, rather, it is to slightly educate you as to what will happen if you do.

Why a superyacht stewardess should NOT flush tampons down the toilet

The menstruation cycle of a woman is a standard monthly occurrence. However, it is not a topic that is readily discussed amongst men, especially not seafaring men.

(Let’s be honest here, it’s not the most delicate subject to talk about, and it does make many people very uncomfortable)

Nonetheless, in the Superyacht industry, it is the engineers (typically men) who have to sort out the problem when women dispose of their feminine hygiene products correctly.

This article will discuss Why a superyacht stewardess should not flush tampons down the toilet.

The “NO tampons in the toilet” instruction came from the engineering department; where the personality characteristics of an engineer varied as much as the oceans themselves.

Some would bark the command… “don’t put tampons down the toilet”, others would approach the subject a little more delicately. However, the message was always the same.

Needless to say, that, throughout my long career as a Superyacht chief stewardess, I always had a mandatory chat with the new stewardesses about not putting tampons down the toilet.

My go-to reason was so that it wouldn’t block the toilet system.

Fair enough, I thought, (I mean, I had not given the subject much more thought than that). It was not until recently when I decided to write about this subject that I wanted to know a lot more. So off I went to ask an engineer, and this is what I found out:

  1. A marine toilet is NOT like a standard household toilet.
  2. It is a vacuum toilet constructed by the intricate use of smaller pipes with Y pieces, which twist and turn to the yachts specification.
  3. The pipes which are used can be 6 times smaller than those used in a private house.
  4. At the end of this pipework sits a macerator which cuts the human excrement and toilet paper into smaller pieces which then passes through to a holding tank.

Now, should material other than bodily fluids and purpose made tissue (i.e. toilet paper) be flushed down the toilet and get stuck in the pump, then ultimately this can interfere with the guest’s toilets.

This will depend a lot on the construction of the pipework, but basically, if you flush a tampon down the toilet, which the system can then Not the process, the whole system will need to be shut down until the problem can be resolved.

This will make for a very unhappy boss and guest. Not only that, but your fellow crew member has to then sort out a very unpleasant problem. They will first have to find the blockage, which means opening up the pipework and removing the culprit responsible for the blockage.

Now as you can imagine, the culprit will be used a tampon or too much toilet paper, or other materials such as dirty tissues or other material.
As I mentioned above, each engineer is different, and I have had the pleasure of working with some brilliant personalities and with some undesirables.

One engineer comes to mind; he would bark commands at everyone. Concerning this topic, he said,

“If any of your girls block the system then I will give them the bucket to clean it out”.

To summarise why a superyacht stewardess should not flush tampons down the Toilet:

  • A marine toilet is NOT a standard household toilet
  • It is constructed with smaller pipes and a lot more bends
  • The vacuum system is delicate
  • If the pump gets compromised, it does not only affect the crew area; it can also affect the guest accommodation

BVLGARI: Eau Parfumeé au the’ bleu

BVLGARI: Eau Parfumeé au the’ bleu – Product Review

Last week the lovely people at the Moncada Hispania Boutique asked me if I would like to review the new, BVLGARI Eau Parfumeé au the’ bleu range that BVLGARI has recently launched.

“Yes.. Of course, ”  I said.

I mean… who would l love to get their hands on this amazing product.

Now, I know most of you would have heard about this brand before, but this is the first time I actually took the time to find out exactly who and what BVLGARI is/are. So off I went to the internet to do a little poking around…

Superyacht Stewardess

About the company:
“BVLGARI (Italian pronunciation: [ˈbulɡari]) is an Italian jewellery and luxury goods brand that produces and markets several product lines including jewellery, watches, fragrances, accessories, and hotels”

The company was founded in 1884 and is owned by the French multinational luxury group LVMH who incidentally also own another 70 luxury subsidiaries. So it really is no surprise to find out that this luxury brand conglomerate operates on a colossal scale with profits soaring into the billions (source: https://www.lvmh.com/group).

EAU PARFUMÉE AU THÉ BLEU
Here is what BVLGARI have to say about the fragrance:

“Inspired by the finest Chinese Oolong Tea, an airy luxury Eau de Cologne for men and women.
A precious fragrance with floral and aromatic tones, a new sensation of Renaissance for the body and the mind”. (Source: http://www.bulgari.com/en-us/products/47370-e.html)

  • Olfactory family: Floral – Aromatic – Blue
  • Top Notes: Lavender – Shiso Leaves
  • Heart Notes: Blue Tea Accord – Violet
  • Base Notes: Iris – Musk

BVLGARI Eau Parfumeé au the’bleu: Review by The Stewardess Bible

 

Mindfulness & The Superyacht Stewardess

Mindfulness & The Superyacht Stewardess

The Superyacht industry is truly a unique place to work, and as such, you can easily get swept up in the drama that can be associated with living in a bubble.

 Mindfulness seems to be the ‘buzz’ word of this generation. His Holiness the Dali Lama lives by it, Deepak Chopra teaches it and the Harvard Medical School students are writing research reports about it.

 So why is mindfulness receiving so much attention these days, especially since the world is getting busier and busier.

  • We make a plan for the weekend whilst watching TV and playing with the dog
  • We fold the washing whilst watching the kids,
  • We eat our lunch whilst sat at our desk for 8 hours without a break
  • We drive our cars around on autopilot
  • We “do, do, do, do, do, do,” all day long without engaging our brains into the one single activity that we are actually doing at the time.

The superyacht stewardess does all of the above, just in a different way. Her day is just as busy as the regular woman at home.

This article will explain what mindfulness is, how it comes to be and how we can master mindfulness in with our busy daily schedules.

What is Mindfulness?:

“Mindfulness is the practice of purposely focusing your attention on the present moment and accepting it without judgement” (Siegel 2009, Harvard Health Publications).

 The History of Mindfulness:

The art of mindfulness has been around for generations with strong roots being founded in Buddhism. However, every religion, prayer group and meditation practices, teach us to be aware of the present moment and leave the preoccupying thoughts behind.

For those readers who are not religious at all then you will be pleased to know that science is now taking an interest in mindfulness as it helps to reduce the effects of stress on our bodies and minds, which results in a happier more positive outlook on life.

Mindfulness also decreases psychological symptoms, such as:

  • Depression
  • Anxiety
  • Sleep and mood disorders.

 Mastering the Art of Mindfulness:

Mindfulness is being aware at the present moment. It is being aware of your body, mind and spirit; it is paying attention to words, tasks, feelings, and atmosphere.

Mindfulness is not some new age “mumbo jumbo” nonsense created by hippies and social outcasts to shame the rest of us for living extravagant lives.

It is a way of thinking and a way of being that EVERYONE has instant access to regardless of your personal beliefs or religious followings.

 We can cultivate and nurture mindfulness through various mediums, such as:

Basic mediation and mindfulness.

Sit quietly and focus on your breathing, let the thoughts come in and out, do not judge these thoughts or put any pressure on yourself at this time.  Practice a mantra out loud or quietly to yourself.

The idea here is to systematically focus your attention on what you are doing and how you are feeling.

  • Body sensations: Notice any subtle or strong sensations in your body, notice they don’t think about them or judge them, now let them pass.
  • Sensory: Notice, smells, sounds, sights, colours, tones, taste and touch, do not judge them and let them pass.
  • Emotions and urge surging: Coping with cravings can be challenging for us all; so the idea here is to notice how your body is responding to the urge. Replace the physical urge with knowledge, that in time it will pass. You are aware that nothing ever stays the same and life is a continual river of change. You have the power within you to resist the urge.

By practising mindfulness techniques, daily you will slowly be empowered to take your life into your own hands without judging yourself or placing unrealistic expectations upon your personal goals.

It is about being kind to yourself and giving yourself the tools to handle all of life’s little challenges in a calm state of awareness.

 

 

How to Clean Vomit From Carpet

Now, please let me make this quite clear that the idea of cleaning up vomit is literally putting a bad taste in my mouth, and I must admit that I am feeling slightly squeamish as I write this…

However, it is one of those things that as a Superyacht stewardess you will just not be able to get around. The fact is both, guests and crew may succumb to seasickness at some point in the journey, so every Superyacht stewardess will need to know how to clean up vomit.

We protect our clothes as well as our carpets with the hope that they attract no stains. However, try as we might, accidents can happen and in a flash, we spill juice or coffee on our clothes and rugs.

There are other stains that are more difficult to remove and they include blood, grease, pet urine, and vomit, which can really stink and mess up our carpets.

How to clean vomit from carpet

Vomit falls into the category of bodily fluids, which is a protein stain. Like all protein stains the most important thing to remember is to NEVER use hot water when cleaning the stain.

As soon as you know there is a vomit mess to clean up, time really is of the essence. Especially if you want to avoid having to deal with that horrible rancid smell, or that bright orange stain on the carpet that just will not budge.

What you will need:

Gloves (for the love of god… Do not clean up vomit without gloves on)

A bucket or bowl for scraping up the chucks

A spoon or a spatula

Paper towel or a white terry cloth

Bicarbonate soda or cornstarch

A vacuum cleaner

Vinegar cleaning solution

Tepid water

Method:

Place the bowl at an angle and gently scrape the chunks and as much fluid into the bowl as you can. Be sure to do this in a gentle manner so that you avoid damaging the carpet fibres.

Make sure you pick up all the pieces first. Do not use a towel as it may spread the vomit around.

Dab the area gently with the paper towel or terry cloth to remove as much fluid as possible

Sprinkle the bicarbonate soda over the area and leave for 15 minutes

Vacuum up the bicarbonate soda and re-evaluate the stain

Should a stain remain, on a new white terry cloth, blot the area with a vinegar solution (see notes below).

Rinse the area with clean water.

Dry the carpet immediately with clean paper towel or a clean terry cloth.

Should the stain still remain, call a professional.

If you mess with the stain too much, you may be damaging the carpet fibres and a professional will they have a tougher time of not only trying to clean the original stain, but then also they will have to reverse your cleaning efforts.

 

(1 tablespoon vinegar, 1 teaspoon clothes detergent, 2 cups of water).

 

 

 

The Power of a Smile In Guest Service

The Power of a Smile In Guest Service

We shall never know all the good that a simple smile can do. – Mother Teresa

The power of a smile in body language is significant.

It’s a way to show your guests and customers that you have a strong desire and commitment to keeping them happy. If you work in a guest services field one of the most important things you can do is to learn to separate your personal and professional life. Maybe you woke up this morning and you weren’t feeling well. Or maybe you are having a lot of personal upheaval in your life right now.

The bottom line is that these are personal issues that have no place in your workplace. You need to learn to shut out all of your personal concerns when you are at work and give your full attention to your guests and customers. They don’t want or need to know that you have personal issues going on. What they need is to see you with a smile, exuding positive body language, and being there to greet and help them with whatever they need.

Now that the power of a smile in body language should be clear to you,

It’s important that you set an example for others in your workplace. It doesn’t matter if you are an owner, manager, or a regular employee, leading by example is a great way to get the message across to others that smiling and making the right impression on guests is essential to the success of your business. So what can you do as only one person?

You can help to start building a culture where smiling and positively greeting every guest becomes commonplace. You can help others to learn about how important non-visual communication is. Even if you aren’t in a position of leadership you can lead by example. Given enough time your co-workers should notice the way that you treat customers, and management will as well. This can lead to further career advancement opportunities for you, and it may also prompt management to urge other workers to adopt your example.

We’ve all heard the old saying that the customer is always right. The truth is that while the sentiment is a great way to look at customer service, it’s actually far from the truth. In fact, in many cases, customers are wrong and get upset about something that is not the fault of the business they are at.

Does this mean that you should tell a customer they’re wrong? No, of course not. You may have to explain the position or policies of your business, and you may not be able to give them the resolution that they want. However, you should never be as harsh as to tell a guest or customer that they are wrong. Instead, you should remember to approach them with a smile, and always be respectful to them. Even if they don’t like what you have to tell them, the fact that you use nonverbal communication such as smiling will help to make the encounter with them less hostile and more positive.

Learning excellent customer service skills

Is the key to both your success as a person and the key to the success of the business that you own or work for. Remember that a lot of how we communicate as people is nonverbal in nature.

If you approach a guest or customer with a frown and a slouch you are going to get your interaction with them off on the wrong foot. At that point, even if you have nothing but wonderful things to tell them they will already get a bad feeling just by looking at you.

Instead, you need to make sure that you stand up tall, show them that you are a positive person, and always greet them with a smile. You want your guests and customers, to feel welcome and appreciated, and showing them a smile is a great way to start this process.

The Stewardess Bible is on Sale Now!

 



Taxi Etiquette for Global Travellers

Taxi Etiquette for Global Travellers.

Everything you need to know about hailing a taxi when travelling

 

Note: This article has been written for superyacht crew, but in a generalised manner to include the global traveller.

In the UK, you always have to be mindful that the vehicles are on the opposite side of the street and the driver is on the right side and not the left. As you exit a hotel, wherever you may be, depending on the class of the hotel you are staying, a doorman is usually present to hail a cab for you.

This is a nice luxury, making you feel safer and special, and allowing you to have an intermediary to explain to the driver where you are going. Your destination may be one that you are not familiar with as far as directions and how far away it is. You always need to make sure that you are not taken advantage of.

If it is obvious you don’t know your way around, then a dishonest driver can easily “take you for a ride”, taking you extra miles out of your way to getting to your destination, so this is another reason a doorman may be a positive choice for you. It is sometimes very difficult to bypass the doorman at your hotel anyway, so you may as well take advantage of the service he provides.

When and where to tip a taxi driver-

You tip the taxi driver at the end of the ride usually by handing the money over the back seat inside the car. You can also get out of the car and hand the cash to the driver through his window after arriving at your destination.

How much should you tip-

The tip for a doorman depends on the class of the hotel you are at and can vary anywhere from $1 to $5. The tip for the cab driver is calculated more like a restaurant, using 15% to 20% as a guide. So, for a trip costing $20, a $2 tip is sufficient. You will wait until the ride ends to calculate and pay the tip, together with the fare.

How to hail a cab-

If there is no door attendant or hotel staff to deal with, it is now essential to get to a spot that has traffic that includes taxis.

Whatever language it is, there is usually a light on top of the cab, showing whether the cab is off duty or empty, etc. Always look for this before wasting your time attempting to hail a cab that is either full or off duty.

The cab may be empty, but the driver on his way home or back to his base of operation. It usually is a waste of time trying to make sure that the driver is fulfilling his ethical duties by taking every fare presented to him. However, if the cab is empty and the light clearly shows that the cab is available to pick up, then you can get his taxi number if you wish to report him for not stopping for you. This could occur if you have a lot of bags or if your appearance is “different”.

There also may be certain areas designated for a “line” or “taxi stand” where you can walk to. In the UK, this is common and South Africa also has this. In this case, you go to the front of the line.

Taxi etiquette for global travellers is the same when dealing with these stands or lines and also with the doormen at hotels. There are only variations when dealing with questionable neighbourhoods or areas with little or no congestion of vehicles.

In Australia, for instance, you may need to find a commercial establishment so that you can ask for a place to call. Information on your cell phone usually will be sufficient in this day and age. However, if you are lost, it is always nice to find a helpful person to help you out.

Obviously, you will not be in the countryside in the UK or France without having thought ahead about transportation, and usually, if a taxi is your mode of travel, the driver will be waiting with you and for you.

For instance, you may take a cab from London to Shakespeare’s house way up in the Avon in the English countryside. The driver will be staying with you. In this case, you have to work out a flat rate for the entire trip with waiting time. This is better for you than letting the driver use the meter for the trip. It would be too expensive that way. Obviously, the same holds true for a trip to the French Riviera or in Spain from Madrid to the country.

Getting back to city life and hailing a cab, it is always important to be careful when stepping into the busy street to wave down a taxi.

In Italy, the roads are several lanes and drivers are fast. If you must hail a cab the old fashioned way by waving it down in the street, be very careful and pay attention to the signs on the cabs showing whether they are vacant or full.

It is sometimes hard to use the proper etiquette and politely wave down a taxi when they are in such a rush to get a fare. You may experience the taxi stopping for someone else that was after you in the scheme of things and have to hold your head. When travelling as a tourist, it is always suggested that you stay in control and not get overly aggressive.

Leave early for wherever you have to go and reduce the stress of having to panic if a cab doesn’t stop for you or if it seems to be taking some time to get your taxi. Hailing a cab in the UK, for example, can be a very pleasant experience and the ride itself also, since the drivers are usually very friendly and helpful.

You can get a tour from the driver most of the time, while on the way to your destination. Actually, if you get the right driver in London, he can turn into a great tour guide for you. You may establish a relationship and have a regular driver while you are there. This may even help cut the costs of too many tours.

These drivers are sometimes a treasure trove of information and you get one on one personal attention. The same holds true in Australia. They are, mostly, very friendly people, and to be a taxi driver, he or she usually has the gift of gab and is willing to share a great deal of information with you.

In France, you have to call for a cab since you are not able to hail one.

  • Spain, on the other hand, permits hailing a cab and it is the quickest way to get one.
  • South Africa is known for its hustlers and taxi drivers are no exception, so, therefore, hailing a taxi is usually the best way to get one.
  • In Australia, if you are staying at a decent hotel, asking the valet to flag you a taxi is best. He can call on his phone for you.
  • This is similar to the U.S. In Vegas, for instance, where the valet booth has a phone.

Now let’s talk about UBER

Uber is an American international transportation network company headquartered in San Francisco, California. The company develops, markets and operates the Uber mobile app, which allows consumers with smartphones to submit a trip request which is then routed to Uber drivers who use their own cars. The service was available in 58 countries and 300 cities worldwide (wikipedia.org/wiki/Uber)

This service has been somewhat controversial of late, and it has been challenged by governments and taxi companies alike who allege that the drivers are unlicensed to drive taxis, therefore, it is not safe for passengers.

I’m not too sure about this premise, as I’ve been in quite a few dodgy licenced taxis before!

The app and user ability of Uber is super easy and very efficient, you can have a look here for more information: https://www.uber.com/

I hope this article has shed some light on taxi etiquette around the world. If you have any tips, tricks or experiences, please let us know in the comments below.

How to Plan an Efficient Schedule

How to Plan an Efficient Schedule.

You travel on the sea in a floating hotel and you attend to the needs of the passengers and all the while you keep on smiling. That could be a brief description given by one superyacht chief stewardess when she was asked what her job is about, but as an interior manager, you have a lot more on your plate.

That is why you need to take a little time here to focus on what you have to do.

As a superyacht chief stewardess, you will often need to work on several projects at once, therefore efficient planning and organisation are the most important skills that you have. This effective planning will also help you to maintain the elusive work /life balance that so many Yachties dream of.

So let’s look at what you need to do to plan and write an effective schedule.

Start off by looking at your workload. The workload is likely to comprise of a range of tasks and responsibilities that you will need to work through.

These tasks are obviously different for on charter, off charter and during a yard/refit period.

Please refer to the sample schedules in the Stewardess Bible and adapt them to your own needs keeping the following points in mind:

 Job/task priorities

  • The time required to execute the task to a high standard
  • The manpower required and available
  • Priorities. When you have a range of your demands on your time you will need to find a way to complete one task at a time (this is a very important point), do not do a job half-heartedly or incomplete.

For me, I always gave my jobs a letter or number A, B, C, D or 1,2,3,4,  for example:

  • A –  tasks, are urgent and need to be handled immediately
  • B –  tasks, should be given a time deadline and should be completed that day or immediately the next day
  • C – tasks, are next in line and could be completed with or without guests on board
  • D – tasks, could be done during downtime when there are no guests on board or during a yard period.

You will need to identify which tasks will help you achieve your goals, allocate time accordingly and set deadlines. Make sure your team has the right tools or skills to get the jobs done and make sure the task is completed before moving on to something else.

Planning methods and tools

There are many planning methods and tools which you can you. During my time as a chief stewardess/purser, I used a range of tools to help me, from a simple diary to computer programs which linked all departments (this was generally for D jobs).

I had established standard operational interior procedures on board and trained my team accordingly, so everyone knew the routine.

The knowledge of the routine and training was essential to remain flexible with any surprises that may occur (especially when on charter). The informal notepad and diary worked very well for everyday to-do lists because you can always just cross it off when that job has been completed.

However, when it comes to longer planning then I would recommend using a computer program that works best for you. Also, when you are planning, make sure you include the following:

  • Daily jobs
  • Weekly jobs
  • Periodical jobs
  • Training/ education
  • Meal breaks/ rest breaks
  • Holidays/time off

The above is very important to get right because there is nothing worse than being called off your break early because of poor planning (this leads to very tired and grumpy crew especially on long charters).

Make sure you plan sensibly and logically, further, by incorporating the above points into your planning, you will ensure you have enough crew members to get the work done.<

Meetings

When you conduct your morning and weekly meetings, make sure that you have a clear agenda. Honestly, so much time is wasted in meetings that keep going around in circles, with no positive outcome.

A good idea is to have your desired topics on hand to discuss (written down in front of you).

The idea here is to create a system that flows with effective communication which is bilateral, that is a 2-way system that allows everyone to be heard. The goal of the meeting is to make sure that:

  • The purpose is clearly communicated and everyone is taking responsibility for their part.
  • Is the meeting helping to coordinate and distribute the tasks?
  • Are the right people being allocated to the correct job?
  • If things arise in the meetings are you as the interior manager following up on concerns, or loose ends?
  • Are you as the chief stewardess, meeting and maintain training goals, offering support and increasing teamwork?

These are all points which you should take into consideration when planning.

Some pitfalls to watch out for. When planning your schedule, there is no one size fits all. You have to maintain a flexible attitude and adapt your system to work with what you have, i.e. the team, the vessel, the geographical locations and the guests’ demands.

As the chief stewardess on board, you will have an overview of what is going on, so learn to delegate (you can’t do everything yourself). If you have a weaker team member then make it a priority to train the stewardess/steward so that they are as strong as the others.

Remember to concentrate on the task at hand and ask yourself the following:

What is the best uses of my time right now?”

Don’t get distracted by the “white noise”, (the drunk guest, the sick deckhand or the disgruntle stewardesses). The chef is waiting for you to serve dinner, the captain may be waiting for you to turn in your accounts for the month or 1 million other things that require your attention before the drama does…

My point here is to set the priorities straight.

Remember, you are the interior manager and we know that you have a lot to do. The job description of a superyacht chief stewardess is really broad and you will find that different super yachts may have other duties and responsibilities added to this job description, but remember as the saying goes,

“You are only as strong as your weakest team member”.

You can’t do it all yourself, so remember to:

  • Invest in your team with training and educational courses or material
  • Plan your time well
  • Delegate tasks

And you should be able to maintain your work/life to a standard that you are happy with.

The Stewardess Bible on Sale Now!

Coffee Service

A good cup of coffee is like warm liquid gold, and learning how to make a great cup of coffee is like one of the many things in life that “you just have to know”.

Traditionally a great cup of coffee comes from fresh coffee beans, but I believe you can produce a fantastic cup of Joe, with whatever you have at your disposal.

History:

The name Coffee in English was a word adapted from the Dutch Koffie, who borrowed it from the Turkish Kahave, who in turn borrowed it from the Arabs Qahwa.

A possible origin of the name is the Kingdom of Kaffa in Ethiopia, where the coffee plant originated.

The History of Coffee: The history of coffee goes as far back to the 9th century, when a humble Ethiopian goat herder   called Kaldi noticed that his goats became spirited after eating the berries from a certain tree.

He reported this information to the monks who in turn made a drink out of the berries and discovered that they could stay awake longer to pray. From Ethiopia it is said that coffee spread to Egypt and Yemen.

As interesting as the goat herder story is, the first credible evidence of coffee as a drink is in the middle of the fifteenth century in the Sufi monasteries of Yemen.

By the 16th century it had spread throughout the world, reaching Europe, the Americas, Persia, Turkey and North Africa.

The 10 Steps of Coffee:

According to the National Coffee Association of America, there are 10 steps to producing coffee, these are:

 

  1. Planting
  2. Harvesting the cherries
  3. Processing the cherries
  4. Drying the beans
  5. Roasting the beans
  6. Milling the beans
  7. Exporting the beans
  8. Grinding the coffee
  9. Brewing the coffee
  10. Tasting

 

  1. Tasting the coffee

Buy Good Coffee:

Now this is an important step, buy the best coffee that you can afford! It’s one of those things that the better quality coffee you buy, the better cup of coffee you will make.

Storing Your Coffee:

Storage is integral to maintaining your coffee’s freshness and flavour.

It is important to keep it away from excessive air, moisture, heat, and light — in that order — in order to preserve its fresh-roast flavour as long as possible.

It has been a popular myth for years now that you should always store your open bags of coffee in the fridge or freezer, however, this may lead to the deterioration of the coffee as contact with moisture is a big no-no.

Instead, buy your coffee a quality airtight ceramic or glass container and store in a cool, dry and dark place.

How to Brew Your Coffee:

OK, here is the fun part. There is no right or wrong way to making a cup of coffee… it’s up to you and how you like your coffee.

  • What is important is that you get the measure of coffee to water ratio right.
  • You do not recycle used coffee grind.
  • Your coffee has been stored appropriately for freshness and aroma.
  • Whether you are using a top of the line coffee machine or a simple kettle for instant coffee, make sure your equipment is clean.
  • The coffee you use should be no older that 2 – 3 weeks old.
  • Use bottled water if the water in your area is not clean.
  • If you are reading this article then that means that you can afford your own or have access to a computer… whenever possible buy fair trade coffee, your conscience will thank you for it.
  • Enjoy Your Coffee

Now all the hard work is done, sit back, and take a minute to smell that beautiful aroma, and taste that amazing flavour.

Serving Coffee:

When serving coffee remember that coffee drinkers are very particular about the way they drink their coffee.

There is in excess of over 36 known coffee bean types in the world, with over 60 different ways of making coffee. So it’s no wonder that many stewardesses get a little intimidated by the thought of making a double macchiato skinny latte, for example.

However, in my experience the most popular types of coffee that my guests enjoyed are as follows:

  • Cappuccino: Is an Italian coffee drink, which is traditionally prepared with espresso, hot milk, and steamed-milk foam. Sprinkle chocolate or cocoa over the top for something special.
  • Espresso: Is coffee brewed by forcing a small amount of nearly boiling water under pressure through finely ground coffee beans. Espresso is generally thicker than coffee brewed by other methods.
  • Café Latte: Is a coffee-based drink made primarily from espresso and steamed milk. It consists of one-third espresso, two-thirds heated milk and about 1cm of foam.
  • Drip/brew/filtered Coffee: Is a method which involves pouring water over roasted, ground coffee beans contained in a filter.
  • This was most popular in the mornings, where simple coffee was required.
  • This should not be mistaken with Café Americano which is coffee prepared by adding hot water to espresso.

Regardless of the type of coffee you will be required to serve, you will need the following:

  • A tray: ready, neat and clean
  • Sugar bowl (white sugar, brown sugar, sweet’N Low and Candela)
  • Coffee cup with underline and relevant coffee spoon
  • Milk creamer with the coffee or tea orders as per the guest requirements
  • Water glass
  • Service napkins

Simple Table Settings.

Simple table settings are just that simple.

They are elegant, simple and beautiful, and as an added bonus will save you loads of time and energy…

So next time you are setting the table just take the ‘less is more’ approach, and you may just surprise yourself about how beautiful your table looks.

Ok, It’s official… I am now addicted to Pinterest!  I just love flicking through the visually beautiful boards that many ordinary people like you and I have created.

It just proves that creativity lies within all of us, and simplicity is my personal favourite style!

Below is a collection of simple table settings but first we need to discuss what you will need.

Cutlery:

  •  Steam cutlery over a bowl of boiling water with a drop of white vinegar to remove any water or residual soap marks.
  •  Buff dry with a glass cloth or very clean cotton tea towel.
  • Wear butler’s gloves to eliminate any fingerprints whilst setting the table.
  • If you don’t have any, you can buy them from Amazon. I have provided the link below:

 

Glasses:

  •  Normal a basic table setting has a minimum of a water-glass and one wine glass.
  • Steam clean the relevant glasses using the above method. And place in the correct spot on the table. 

Plates:

  • Prepare the plates in accordance with the chef’s requirements and clean in the above method.

Table covers:

  • Placemats: Cleaned and freshly ironed
  • Table cloth: Cleaned and freshly ironed
  • Napkins: Cleaned and freshly ironed and starched if needed.

Decorations:

  • See ideas below.

For detailed information on how to set a table or how to be creative when setting a table you can visit the following links:

  • How to set the PERFECT Table

If you loved this article and want to find out what other people have been up to the check out these other great articles:

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  • St. Helena Wedding by Tec Petaja Photography + Suzy Berberian … – We could probably spend the rest of our days gazing at Tec Petaja’s beautiful images and never grow tired of a single one. Each tells a story and all laid out.
  • Simple Table Settings | Anatomy of a Dinner Party – Good Morning Darlings! Ready for Thanksgiving? On a budget? Me, too. Turkey is reasonably inexpensive and I have been saving bread in the freezer for.

 

 

 

Questions to Ask Yourself If You Want to Leave the Yachting Industry

The Mediterranean season is in full swing and for many superyacht stewardesses, this means long hours, difficult guests and draining colleagues.

It’s right about this time that the stewardess is not looking out to sea or enjoying the beautiful sunshine, but rather at the mountain high pile of towels in the laundry, dirty cabins and running from one of the yacht to the other, making sure that the guests have everything that they need and want.

Everyone desires a meaningful and fulfilling professional life. When you’re happy with your work, you feel more content, purposeful, and complete.

When you’re unhappy at work, the days seem long, you miss home, friends and family, and the daily stresses and negativity can build up and up until there is little room to conceal your feelings any more.

This can lead to poor decision making,  a change in your personality, poor work performance and depression. The work of a superyacht stewardess can be mundane and boring, so it is right about this time that you may be asking yourself “What am I Doing Here”?

Whatever your motivation or trigger is that has led you to the point of resignation, ask yourself the following questions before you throw in the towel.

ocean 2

Questions to Ask Yourself If You want to Leave the Yachting Industry

1. Why am I unhappy with this job?

Understand where your unhappiness comes from — is it specific to the type of work you do, who you work for, or is there a personality clash on board? This is a great starting point for understanding your unhappiness and a great place to make a change.

2. Do I need a job change or a life change? 

Ask yourself: Is my unhappiness about my job, or life in general? Unhappiness in one part of life can have a cascading effect on the rest of what we do. Before taking action, make sure your focus is to resolve the primary cause of your discontent.

3. What are your professional goals?

What do you want to achieve professionally, and when? Are you currently on the path to achieve those goals? If not, what do you need to do or change about your current job and career path to get there?

4. What’s been missing for you professionally?

What are you lacking in your professional life? Recognition, compensation or advancement? When you know what’s missing, you can make plans to fill in the gaps, in your current position or elsewhere.

5. Where do you see yourself in 5 years? 10? 20?

Envisioning your future self is a great way to keep the bigger picture in mind. A simple envisioning exercise: close your eyes, clear the mind with a few minutes of breath awareness, meditation, and then look ahead five, 10 or 20 years.

  • Where are you working?
  • What have you achieved?
  • What does the rest of your life look like?

When you open your eyes, jot down what you saw. You can then take action to align your present life with the future.

6. What do you feel you were put on this earth to do?

This question is hard for many people but warrants deep thought if you’re considering a career change.

  • What do you feel in your heart you’re meant to do?
  • What work would bring you deep happiness and meaning to your life?

This may be something you can do outside of your current job – as a hobby or part-time interest. Or it might be worth pursuing wholeheartedly as a career.

Undertaking self-exploration work will allow you to understand what you need to be more fulfilled professionally. If you have financial obligations and other considerations that preclude making a significant job change, look for ways to incorporate what you learned about yourself in other areas of life.

Take action. Move towards the activities, interests, and people that resonate with you, and fulfilment will follow.

 

 

Cocktail Substitute Ingredients

Cocktail Substitute Ingredients

As a superyacht stewardess, occasionally you will encounter a situation in which you do not have a particular spirit or you run out of the necessary ingredients that are required for a cocktail.

Here are some guidelines for acceptable substitution of ingredients:

Acceptable substitutions:

Gin = vodka

This is a tough one to pull off, but in general, if you are making martini-type drinks, gin can sometimes be substituted for vodka and vice versa. While these alcohols taste quite different, the texture and appearance of a cocktail are not altered by switching, and can often be just as good.

 Rye = Bourbon/Blended whiskey

This is a guideline only. Whiskeys have distinct flavours, even whiskeys of the same grain. Experiment, but keep notes about what works and what doesn’t – especially if you have whiskey-loving guests.

 White Tequila = Gold Tequila

Many “tropical” drinks such as Margaritas do not actually rely on the subtle distinctions between tequilas, as much as advertising would have you believe.

Gold tequilas are generally slightly sweeter than clear tequilas, as they have caramel and flavour additives.

 Rum = Tequila

Exotic drinks tend to rely on spirits brewed in equatorial lands. Rum drinks often work well with tequila substitutions and vice versa, especially white rum for white tequila or gold/light rum for gold tequila.

However, the flavour will not be the same, but it is likely the drink will still be good.

Schnapps = Liqueur

Depending on where you are in the world, there may not even be a distinction between schnapps and liqueur.

Sweeter brands of schnapps are practically liqueurs and may be substituted freely. Be careful of dry schnapps, which can be closer to a vodka.

Unacceptable substitutions:

Tonic Water = Carbonated Water (Club Soda)

These are not the same. Tonic water is flavoured with quinine, which is the base for making bitters. Carbonated water (a.k.a. soda or seltzer) just has dissolved carbon gases for bubbles.

 Scotch Whiskey = Any other Whiskey (19)

Related articles

 

Superyacht Crew Uniform

How to Manage Superyacht Crew Uniform

A lot of companies provide their staff with uniform workwear, especially if they have to perform some physical tasks or be in constant contact with guest and this is so true with superyacht crew.

Uniforms can make work personnel look more professional and it helps businesses appear more established and trustworthy. However, having all your crew wear uniform can be costly if not managed properly.

The establishment of specific applications such as a uniform inventory management program in superyachts can help reduce and even eliminate misuse and wastage of uniforms. It may even enhance the overall efficiency work operations.

The basic stock control system

A superyacht should have a uniform and even linen inventory management system in place. Large establishments use the bar code system in keeping their inventory updated and this can also be used in huge yachts, especially if the owner maintains more than one boat.

However, even if this type of system is quite effective, it can be very labour intensive because the success of the program relies on workers scanning every uniform on an individual basis. Unless this entire task is completed, you can never have a reliable inventory file.

It also requires a sizable amount of money because the boat owner has to purchase scanning equipment in order to track the uniforms effectively.

Super yacht Stewardess

Super Yacht Crew Uniform:

Changing crew what to do with the old uniform
There are large establishments which designate a uniform manager who takes care of the purchase, distribution, and handing out of uniforms. On a super yacht this is usually managed by the chief stewardess or the chief housekeeper on a mega yacht.

For the purpose of this chapter I will refer to the manager as the chief stewardess. The chief stewardess, in effect, takes care of the image of the yacht by making sure the crew wear the right uniforms and that these work clothes are maintained and are kept neat and clean at all times.

The chief stewardess, should conduct uniform inspections and check new uniforms when they arrive. She also tracks the number of uniforms needed and places the order for them.

She is in charge of stocking for future distribution. Most of the time, she also takes care of laundering, repair, and other maintenance jobs in connection with uniforms.

The Old Uniform

This is where a little common sense and good judgement comes into play and it is a bit of  a no-brainer.

  • If the uniform is in good condition keep in and return it to the uniform stores.
  • If it is worn, then use it for down time.
  • If it is really worn then cut it up for rags.

Choose a Uniform Supplier

Whenever there is a need for new uniforms, the chief stewardess will buy them. She meets with clothing manufacturers and tailors to check for swatches and customize uniforms to the yacht’s specific standards.

This may include considerations regarding employee comfort when working at different temperatures and textile performance under strain. Especially when on board a boat. There are many uniform suppliers that can offer their services.

Please refer to the Yachting Pages for a full list of uniform suppliers in your area.

How to Store Uniform with Limited Space

The smart use of space on board is sometimes ignored in the boat industry. Making sure that you have enough space for storage can have a huge impact on a yacht’s efficiency. Making sure that you have ample room for uniform storage inside the boat can lead to a harmonious and productive staff.

Modern boat manufacturers make use of furniture to provide extra space. Most furniture inside super yachts serves more than one function. Sofas can be used for seating and storage as well. Deck benches can also act as stowage for shoes, towels, and a lot more. As with all stowage, make sure your inventories are kept up to date.

Superyacht Crew Uniform

Case Study

How much uniform should I order?

This is a question that I get asked A LOT, and to be honest, it really depends on so many variables, for example, the uniform requirements of a 30 m sailing yacht will be a lot different to that of a 120 m mega yacht.

Other factors to consider are as follows:

  • Is the yacht private or charter?
  • How often does the crew change?
  • How often do you change the style of the uniform?
  • How much storage do you have specifically for the uniform?

For general purposes, let’s look at a 50M private superyacht:

  • The uniform style stayed the same for a few years.
  • The crew changes on average every 2 years.
  • The owners are on board a moderate amount of time.

I understand that many other people would issue much more uniform, however, I  think it is important to consider the crew’s living space, therefore if you pack the crew cabins with uniform then ultimately the uniform will get squashed and pushed around to accommodate personal belongings. 

In the end, you will find that giving crew too much uniform will just make extra work for the stewardesses.

Note: The on charter uniform will vary with ties, epaulettes etc. per the yachts uniform design.

For a general overview, I would issue the following:

On Charter:   

  • 4 Polo shirts
  • 4 Shorts/skorts
  • 1 Pull over
  • 1 Day shoe
  • 1 Night shoe 3
  • Night shirts
  • 2 Night trousers/skirts
  • 1 Spray jacket

Off Charter:

  • 3 T-shirts
  • 3 Shorts
  • 3 trousers
  • 1 Shoe
  • 1 Gilet
  • 1 Fleece
  • 1 Spray jacket

Concerning the engineers and the chefs. It is important that they have the same uniform as everyone else, as well as their technical uniforms.  I would lessen the amount of general wear to 2 pieces each IE shorts, polos, T-shirts and issue them with the specific technical uniform that they require.

Super Yacht Crew Uniform

Below are just a few uniform suppliers to get you started, however, there are many places that you may visit to find that perfect crew uniform.

For a comprehensive listing start by visiting The Yachting Pages,

In addition to the above, if you would like your uniform business listed here, please email admin@stewardessbible.com and we will list it on this page free of charge.

Country

Uniform Supplier

Web Address

France
 Antibes:Dolphin WearSea Designwww.dolphinwear.comwww.sea-design.com
Italy
Rome:Varese:Just Uniforms Crew – JIT ItaliaFloating LifeStylewww.uniformcrew.itwww.floatinglifestyle.com
Spain
Mallorca:Deckers Ocean Attirewww.uniforms4yachts.com
Mallorca Clothing Companywww.mallorcaclothing.com
Wave Uniformswww.waveuniforms.com
USA
Ft Lauderdale:Haute Yacht Wearwww.hauteyachtwear.com
 Smallwoodswww.smallwoods.com
 Antibes Yacht Wearwww.antibesyachtwear.com
 World of Yachtingwww.worldofyachting.com
 

An Interview with Gemma Weir-Williams – Creative Director of Gillian Weir Ltd.

Where do you come from? The sunny shores of North Wales, growing up so close to the sea was wonderful. Now I live and run the business from Yorkshire, where the rolling country side makes up for the lack of water!

What do you do in your spare time? I love to travel, European destinations are easy, but long haul is always well worth it for the tropical beaches.

What makes you laugh? My Mum, my husband, my friends and my dog! I’m very lucky! I have the best little Yorkshire Terrier called Nelly, she comes to the office everyday and is an enthusiastic worker!

What would you like to be doing five years from now?  Doing exactly what I do now, being the Creative Director of Gillian Weir Ltd.  Working closely with my Mum, Gill, my husband Daniel and rest of the team to develop our business even further.  Enabling us to reach out to more clients and to grow the business even more.

Where would be your favorite holiday destination and why?  Thailand, every time. The waters are clear, the beaches are golden and the food is delicious! The islands are just magical.

What inspires you?  My true love is design so I read blogs, visit trade shows, high end stores and small boutiques alike. I’m always looking for interesting, unique and beautiful products, I cant help it! Independent artisan craftspeople are always a treasured find for me!

How long have you worked with the super yacht industry? For four years now,  however Mum has been in the industry for around 16 years.  Her knowledge is gold!  Previous to joining Gillian Weir Ltd. I was a stylist for the fashion and home industry.  I was. A Graphic Designer, specialising in packaging and product design for the UK High Street, my accounts included Marks & Spencer, NEXT and Accessorise.

What are your biggest accomplishments?  Obtaining my degree, running a successful business with my Mum and watching it grow into what it is today, and of course finding the best husband in the world!

Can you work under pressure?  Yes! This is an essential part of the role! The superyacht industry is a demanding one, but I thrive when I’m busy.

What are your pet hates? I don’t think I really have any, I think I’m pretty grounded and am able to deal calmly with most situations.

What do you enjoy most about your job? Beautiful products and professional people!

When did you develop a passion for design? I believe I was born with it … its comes naturally.

What type of reading do you do on a daily basis?  Lesley Pearce is my favourite author but I also read Boat International, World of Interiors, Elle Decoration, Homes and Gardens, Vogue, if I have a minute to myself.

If you could go back and change something related to your education (or your life as a student), what would you change; or what would you do differently?  I don’t think I would, I love what I’m doing now and almost everything to do with my education seems to have helped me to be where I am today.

Introducing: Gillian Weir Ltd.

Can you please tell us about Gillian Weir Ltd. – Bespoke Tableware, Linens & Accessories?  We specialise in sourcing, supplying and designing interior accessories for Superyachts, private jets and luxury homes.  We understand the level of quality, luxury and service required, we provide and advise on all products from tableware, crystal, leather and stationery items to towels, linen and cashmere.

Generally, we work on large new build projects alongside Naval Architects and Interior Designers. We are proud to say that we work with some of the UK’s leading designers and over the last seven years we have worked on many beautiful yachts from 30 to 125 meters in length.

We also work directly with the Stewards/Stewardesses on yachts that have already launched, providing a full support service.  With just one phone call or email, we will work tirelessly to find exactly what is required and deliver the product to absolutely anywhere in the world.

When was Gillian Weir Ltd. founded and who are the company directors/ founding members? Gillian Weir Ltd. was founded in 2008 and the Directors are Gill Weir and myself Gemma Weir- Williams.

What is the mission statement from Gillian Weir Ltd.  To provide a truly fantastic resource for Stewards/Stewardesses and the Super Yacht Industry as a whole, whether it be a small replenishment order or a full refit. We have vast experience and understanding not just of the quality that is required, but the efficiency and professionalism that is required to support this very unique industry.

What makes your brand so unique and what sets you apart from industry peers?  We listen, and we realise the value in this. We understand how busy our clients are, with this in mind we try to make finding the perfect product for them as simple and efficient as possible.

What Does A Superyacht Stewardess Do?

For many years people at home would ask me what exactly does a superyacht stewardess do? And I’m sure many thought  I just smiled nicely whilst serving tea and coffee to the guests on board (similar to that of an airline stewardess).

However, this could not be further from the reality of the job description of a superyacht stewardess.

What Does A Superyacht Stewardess Do?

A superyacht stewardess wears many hats, think:

  • Hotel manager
  • Housekeeper
  • Waitress
  • Safety officer
  • Guest relations
  • Butler
  • Laundress
  • Personal Shopper
  • Project and Time manager
  • Florist and well-groomed hostess.

A typical day may include:

Drinks Service:

Drinking is at the cultural epicentre of every social group on the planet and a yacht stewardess must be extremely competent with serving all types of beverages. Skills a stewardess must possess are:

  • Wine knowledge, wine pairing wine storage and wine service.
  • Champagne service.
  • Port and Cognac service.
  • Beer knowledge and beer service.
  • Cocktail knowledge, preparation and decoration.
  • Spirit’s knowledge.
  • Hot beverages, tea and coffee service.
  • Storage knowledge of fine tea and coffee.
  • Soft drink and other non-alcoholic storage and service.
Further to beverage service, a good stewardess will also be educated about tobacco and service of cigars, cigarettes and pipes.
Food service

Food Service:

Broadly speaking, there are five types of service that a stewardess is required to competently master. These are as follows:

  • Silver service.
  • American service or plate service.
  • English service.
  • Buffet service.
  • Russian service.
In addition to the styles of service, a yacht stewardess must be well versed in table management, table settings, courses and order of service. These duties and the success of a beautiful dinner or a bodacious party primarily lay with the Head Chef and Chief Stewardess.
The Stewardess Bible’s Guide to Housekeeping Perfection

Housekeeping:

A superyacht is full of fine fabrics, and expensive artwork, so a yacht stewardess must be extremely proficient to handle such pieces; or may be required to work under the supervision of the Chief Stewardess until that level has been achieved.

  • Housekeeping duties will include cleaning cabins.
  • Cleaning public areas on board.
  • Cleaning the officers’ cabins.
  • Cleaning the crew mess and other crew areas.
The details of housekeeping will depend on the size of the vessel and will be coordinated by the Chief Stewardess.

Laundry Care: 

The most common types of fabrics a stewardess must know how to launder correctly are:

  • Cotton.
  • Silk.
  • Microfiber.
  • Wool.
  • Rayon.
  • Polyester.
  • Leather.
  • Linen.
Laundry details and coordination will be explained by the chief stewardess and must be executed by the stewardess. This is an area where many mistakes can happen so extra diligence is required here.

Flower Arranging & Plant Care:

Flower arranging and plant care is a fun part of the job. The reason why every good stewardess should know how to arrange flowers is that ‘yes… you are on a yacht’ and you may not have access to or the budget to call a florist every time your flowers or plants need attention.

Personal Appearance:

Yes, I’m sorry to say that looks do matter in this industry. It is one of the things that I found hard to handle when I was being instructed to hire ‘model’  like stewardesses. However, there is a light at the end of this (some times) superficial tunnel; and that is groomed and presentation.

Grooming, personal hygiene and personal presentation are not hard to manage. Knowing your colours, what hairstyle suits your face and how to wear your uniform can make a great impact on your overall presentation.

Professional Etiquette & Interpersonal Communications:

Professional etiquette and personal communications, in my opinion, are one of the most underrated assets of a stewardess.

These skills must be learnt over a period of time; where a stewardess will learn how to speak and when to speak (a skill that many struggles to master); how to walk on a boat, and how to carry herself in front of very important people.

Communication skills are not only limited to verbal communications, but also includes non-verbal communications, like a pretty smile, or direct eye contact (depending on the culture of the guests).

All of these small things make all the difference to your guests having a truly relaxed and enjoyable experience on board.

STCW 95 & Safety Responsibilities:

Finally, a superyacht stewardess must fulfil her safety role in the case of an emergency. Her role will depend on her position, the size of the vessel and her qualifications. Her role will be allocated to her by the Captain or Chief Officer (again depending on the size of the vessel) and must be taken very seriously.

Thank you for reading my article on “What Does a superyacht stewardess do”, and for your interest in this amazing industry.

You may also be interested in: What Does a Superyacht Chief Stewardess Do?

 

So that is what a superyacht stewardess does. For a complete reference manual for every superyacht stewardess, please visit the bookstore.

The Interview Process: Selecting the “Right” Stewardess

While “want to be yachties” are walking the docks and putting their best smile forward in interviews, you as the Chief stewardess/interior manager, also bear some responsibility for the success of the process…

I mean at the end of the day this new crew member is going to be living with you 24 hours a day, 7 days a week, so it is important to get it right.

The Interview Process: Selecting the “Right” Stewardess

So let’s start at the beginning… Depending on how your yacht operates, more than likely the Captain has had a role in the process and with your assistance, have managed to narrow the harrowing list of potential stewardesses down to the top 4 candidates.

Get your facts straight:

Before you even put the word out there about the position available, you need to establish the facts:

  • What position are you looking to fill?
  • What is the salary, insurance, vacation package, etc.?
  • What are the details of the yacht, i.e., size, age?
  • What is the cruising program?
  • An overview of the owners and crew. Do not go into great detail here is this is a sensitive area due to privacy issues etc.
  • What they will be wearing
  • What times they are expected to work
  • What is expected of the candidate as a team member on board XXX

How to select the short list:

When selecting the short list of candidates, you will need to look at the stewardesses/stewards who possess the critical criteria for the job.  You don’t need to worry so much about the non-critical criteria, because you as a “super stewardess” can instruct the candidate and your team at a later date.

Critical criteria is quite a simple concept… can they do the job? Make sure they reach at least 60 to 80% of the skills, traits and abilities that you are looking for.

For example, you may be interviewing for a strong second stewardess, the critical criteria will be:

  • 3 years’ experience on a vessel 50m and over
  • Good communication skills
  • Excellent leadership skills
  • A good understanding of superyacht operational procedures.
  • Excellent personal presentation

What to look for in potential candidates:

Now that you have the short list ready and you are about to spend your precious time and their time on an interview, make sure that you prepare for the interview in advance… “Don’t just wing it”.

  • Will they fit in with the crew and with the organisational structure?
  • Do they have a pleasant personality
  • Do you have a good feeling about them? (Trust your intuition here… it will not fail you).
  • Are they suitable for the position?

This is where you get to find out who they are. This is a little more difficult to gauge as you will need to find out as much about the person as possible in a very short time. Further, the candidate may unintentionally lie about who they really are. They may be nervous, therefore, not show their true colours.

To find out as much as you can about the candidate, adopt the 80%, the 20 % rule. You listen for 20% and let them do most of the talking.

  • Listen carefully
  • Watch their body language
  • Take notes

Remember that skills can be taught, but a person that is not a right fit for the team can be professionally and emotionally costly.

Look for transferable skills:

This is something that I think gets grossly overlooked in the superyacht industry. Obvious industries that are relevant to the superyacht interior department are:

  • Customer service
  • Hospitality, hotels, airlines, cruise ships etc.
  • Health care industry such as nursing, aged care worker, home help
  • Beauty industry

During the interview process the candidate will have a chance to effectively demonstrate their skills, for example:

  • You may be interviewing a junior stewardess, but you need to know if they can do it. Test their hospitality knowledge by asking some simple customer service questions, wine knowledge, types of service and cocktail knowledge.

Facilitate open communications:

Excellent communication skill is a must in the superyacht industry. Break the ice, by asking about their morning (something completely off topic). Keep the questions on track by asking open questions, which will provide valuable insight into their personal characteristics.

If you need to ask personal questions (which you will need to), try to keep it as respectful as possible. For example, do you have tattoos, are you in a relationship etc.

Next step is to try to gauge their communication patterns. In my opinion, it is hard to teach someone tone, speed, and sense. This takes a lot of time and patience on your behalf.

For example:

  • The candidate consistently uses inappropriate language. You really don’t want a stewardess who just does not shut up and is clearly annoying the guests, but she doesn’t see or can’t read their non-verbal signals.

Look and Act professionally in the interview:

Obviously, it is just as important that you look your best for the interview, remember that you are representing the yacht. Other tips to remember here are:

  • Be on time,
  • Conduct the interview away from noise and distractions
  • Do not patronise the candidate, I think everyone can learn something from the other person.
  • Do not get involved in any drama. If the candidate is wrong for whatever reason, concluded the interview in a timely manner, thank them for their time and move on.

The interview questions:

This obviously is a topic that can vary enormously, so I will write down just a few of my favourite interview questions.

  1. Did you have a good morning? (Icebreaker question)
  2. Can you tell me a little bit about yourself? (Standard “getting to know you” question)
  3. Tell me about your greatest achievement? (This looks for what the candidate values)
  4. Have you ever felt overwhelmed in a job? (This looks at what the individual finds hard, and how they potentially solve the problem)
  5. What prompted you to apply for this job (This looks at motivation, money, travel, career progression)
  6. What are your greatest strengths, list 3 (This examines what they can bring to the yacht, it doesn’t have to be professional skills it can be anything).
  7. What motivate you professionally? (What do they actually want from the job)
  8. What do you look for in a leader? (Can they be truthful with you their boss)
  9. When you work with a team, describe the role that you are most likely to play on the team. (Are they a leader or a follower)

 

The above article was a combination of over 15 years in a management role. The questions changed over time as did my interviewing style. The important thing here is to remain flexible and honour your current position responsibility.

Finally, my biggest tip here is to follow your gut feeling, your intuition. I say this because the yachting industry is not a regular industry. This new candidate will also become your housemate and it is just really important to like the person as well as the person being able to do their job properly.

 

 

 

 

Patience and The Superyacht Stewardess

Patience and The Superyacht Stewardess

On a charter superyacht in season, it may be weeks before your next day off. You may be having to deal with, literally, the most demanding people on the planet for as many as 18 hours of the day.

In this environment perfection is a minimum requirement, and under these strains, a superyacht stewardess has to develop superhuman levels of patience. It’s not a job for everyone, but those who get a thrill from providing immaculate service in difficult circumstances have plenty of tips to share for those who are finding patience difficult to come by.

Working in a 7* plus Hospitality Environment

The role of a superyacht stewardess will open a window on how a tiny proportion of the world’s population lives. It’s a select few, and they can be unique in more ways than just their wealth.

Many will have unusual habits, make extravagant requests or have an unconventional manner, and it is up to you to adapt and apply a whole host of different skills while at their beck and call.

Your job description extends to all manner of odd-jobs and it’s up to you to master all of them. Just by way of introduction you’ll have to understand the nuances of international etiquette, keep watch at night, help the exterior crew, apply a silver dining service, help plan meals tailored to the guests’ tastes, maintain the cleanliness and tidiness of the yacht’s interior and perform a variety of laundry duties, many of which are personalised for the passengers.

Working in Customer Service

When dealing with billionaires, many of whom are staking their reputations on the smooth operation of their superyacht while their guests are on board, the word “no” is not in your vocabulary. Whatever the demand, and however outlandish it may seem, you are obliged to find a way to make it happen.

What’s more, it’s not just enough to meet the needs of your passengers, the role of a stewardess working in a 7* plus hospitality environment dictates that you should go about your work with a smile and cheerful air.

Experienced stewardesses talk about a gradual transformation into a service superhero, no matter the time of day and no matter how many days into a voyage. The rewards in tax-free salary and tips, which can be 10-15% of the charter, speak for themselves and make the effort worthwhile.

Patience and the Superyacht Stewardess

Patience with Professional Challenges

Out at sea, you may be confronted by any number of professional challenges. One of the most common is the universal truth of seafaring; some people will get sick.

This can be a particularly challenging situation to deal with. It’s not just the unpleasant task of cleaning up vomit quickly and efficiently, you will also have to attend to some poorly and most likely impatient passengers and make sure that they are as comfortable as possible.

Superyacht stewardesses also have to get used to the fact that there will be no set routine on board, especially during a charter. Your day will be dictated by the schedule and demands of the guests, and it’s up to you to change to ensure that you offer a bespoke experience for them.

Here, goal-related thinking will go a long way. A calm exterior and brave face will inspire confidence and peace of mind for your guests, and there’s a good chance it will be rewarded financially at the end of the voyage.

Many superyacht stewardesses say that, once they’ve learned to go with the flow the voyage takes on a timeless quality, as days blend together in a pleasant way.

Patience with Personal Challenges

Something that many superyacht stewardesses find difficult to cope with is the absence of personal space. Quarters can be cramped and cabins are shared. Crews tend to mix and match so there’s a chance that you’ll be spending a lot of your time in the company of a stranger.

Homesickness can also strike at any time, even to the most hardened seafarer. Rather than getting nostalgic and looking to the past, try to look forward to future experiences and the time you’ll get to spend with loved ones when the season does come to an end.

At these times it’s a good idea to fall back on the training that you put to use in the professional sphere. Approach every day with a smile, but also fix your gaze on the best parts of the job.

Because few things are better than when you have time off between charters when you’ll be moored in some of the most beautiful places in the world. Many stewardesses take the time to treat themselves, booking in for massages, sunning on the beach or by a pool. For these days you can be as selfish and demanding as the guests you serve out at sea.

And that gratuity will be all the more welcome when you’re relaxing in a tropical paradise like the Bahamas, Saint Martin or Saint Barth.

So while the potential for stress can be quite high when you’re sailing, the opportunity for de-stressing and luxury is never too far away.

Patience and The Superyacht Stewardess

Patience with difficult guests

All stewardesses will have an interesting story to tell about the guests that they have served in the past. It’s a simple fact that the super-rich has a different set of standards and modes of behaving to the rest of the world.

A watchword, no matter how difficult the guest may be, is discretion. It comes with the territory in this business, and even when recounting weird and wonderful tales of times at the beck and call of an eccentric sheikh or rude oligarch, stewardesses will never name names.

Spending days on end at the beck and call of difficult guests can be especially draining. But, though it may sound strange while you’re actually living the experience, there’s little in this job that beats the satisfaction when you come to the end of a particularly challenging stint and know that you made sure that the guests went home happy and satisfied.

Patience and The Superyacht Stewardess:  Is an excerpt taken from The Stewardess Bible.

The Stewardess Bible and Communications note book

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Small Space – Storage Solutions

Small Space – Storage Solutions

As a superyacht stewardess, you are required to be very creative with your small space storage solutions. The storage area needs to be clean, dry and easily accessible…. Which, let’s face it, is quite often NOT the case…..

If you are like me and had your fair share of battling with mattresses to get to the under bed storage or contorting your body into the most fabulous position to get into a tiny bilge space,  then I think the following article will be quite helpful.

Generally, on superyachts, we do not have the luxury of walk-in storage areas unless you are on an 80m+ vessel and even then you may find yourself in a storage battle with other departments staking claim over the precious space…

So before your frustration levels skyrocket let’s look at what you have to work with:

You may find storage in the following areas:

  • Obvious cupboards in the crew area and guest accommodation
  • Under bed storage: Both in the guest and crew accommodations
  • Bilge areas
  • Under furniture in both the guest and crew areas
  • Outside under furniture
  • Under the bridge consul

Important:

Now before you start to distribute your interior stuff everywhere… it is very important to respectfully ask each department to allocate space for you.

Storage items:

On a yacht, there seem to be a million things to store and so little space to store it in. So I have selected just a few items that seem to always be in the “more challenging items to store” category.

Crew Uniform and give away items:

  • Space bags for things you won’t need on charter
  • Blue tape around types of clothing (ordered by item, not size)
  • Blue tape around sizes of items
  • Ziplock bags of clothing items
  • Ziplock bags of items by size
  • Plastic containers if space allowed

Unless you are lucky enough to have an allocated large cupboard for this I would normally store this under a bed. As with many things on this board it is really a personal preference. However, experience suggests that ordering the items by size and type is an effective solution. You can always see what the item is but finding the right size can be time-consuming.

You will be limited to what and where you can store things in the guest accommodation, however, in the crew cabins you can think in various dimensions. For example, look at vertical dividers in cupboards or hanging shoe bags on the back of doors.

Toilet paper and kitchen towels:

  • Toilet paper and kitchen roll stored in bilges
  • Stored in hanging nets in walking laundry cupboard

For bulkier items such as toilet paper and kitchen towel, before a charter or cruise, make sure that all of the internal cupboards are stocked well (this included under the bathroom sinks in crew cabins).

Next, make sure the galley pantries and crew mess are well stocked and then place the kitchen roll on top of the toilet paper.

Just make sure that the storage area is clean and well ventilated.

Drinks, water bottles, cans:

AUUGHGGH, drinks storage can be a royal pain in the A#$%, but with a little planning, it really shouldn’t be so hard. What I mean by this is start off by doing a little math…

Step one:

  • See how much space you have. This may be 2 forward lockers, lockers on the sundeck and locker on the aft deck etc.

Step two:

  • Use the space wisely.
  • For the larger lockers buy plastic crates with holes in them for ventilation and an escape route if any water gets in them.
  • Calculate how many bottles of water fit into space. Use this as a guide for provisioning. I.e. if you know the forward locker fits 50 x 2L bottles of water then you can easily estimate what you need for your next order.
  • A good tip here is to buy a combination of both foldable crates and permanent size crates, both have a useful purpose on board.

Step three:

Go ahead and calculate all of your storage areas. If you do this properly then it will make your life so much easier in the future with mid-season provision requirements.

Wine and liquor:

So by now, you have probably figured out that storing wine on a yacht can be very challenging. The usual recommendations of wine storage such as:

  • Temperature
  • Humidity level
  • Motion Restriction

Are pretty impossible to control on a yacht. In addition to this, you will also have to find suitable storage, which enables easy access yet it has to be secure enough that the bottles won’t break.

Typically the wine tends to be consumed on the cruise/charter, however, if it is not then common sense dictates that fine wine be stored on land for longer storage requirements.

Once the wine fridges, bar, pantries and allocated cupboards are stocked to capacity, you will need to look to the under furniture storage. If possible, I would recommend storing any excess wine amidship like in the main saloon or lower deck in the VIP cabin purely due to the lesser motion of the vessel.

There are many things that you can use to protect the bottles such as:

  • Bubble plastic
  • Towels
  • Even kitchen roll

However, the one product that I highly recommend is a protective mesh wine sleeve.

  • I love this product because it’s cheap, easy to get and easy to store any excess.
  • It saves the glass bottles from smashing or clinking together and it protects the very important label.
  • Finally, because its mesh you can easily see what you need
  • You can buy it online from Amazon, or you can try your local ship chandlery

Remember:  all cardboard should be removed from the yacht to illuminate the risk of cockroaches or other nasty bugs becoming your new nightmare on board.

Further reading on wine storage:

https://www.onboardonline.com/industry-article-index/provisioning-and-galley/a-stellar-cellar-on-board/

If there something that you would like help with then please leave a comment below or email admin@stewardessbible.com

From The Blog:

Questions to Ask Yourself If You Want to Leave the Yachting Industry

 

Wine Basics – For The Superyacht Stewardess

Wine Basics – For The Superyacht Stewardess

Wine Basics Part One & Part Two

Learning the basics of wine cannot only help you select the best wines to drink, but it will also help you improve your taste preferences. You don’t have to settle for buying cheaply-made wines. With many types of wines to purchase and serve, it can become quite confusing to understand the best wines to choose and how to read a wine label properly. With the Superyacht stewardess & wine basics, you can develop a better understanding of wine in general. Learning more about wine involves experimenting and the passion for wanting to learn more about wine.

How is Wine Made?

Wine-making begins with grapes on the vine. Grapes must be properly ripe before they are picked for wine. Overly-ripe grapes or grapes that are not ripe enough will cause the taste of the wine to suffer. The quality of the grapes is essential for the best tasting wine because they are the foundation for the beverage. Grapes can be hand-picked off the vine or machine harvested. Once the grapes arrive at the winery, the grapes are sorted through. Any rotten grapes or grapes that have become raisined are removed.

Stems are then removed from the grapes, and then the grapes are crushed slightly. White and red wines differ in how they are made. White wines are pressed, which separates the juice from the skins. The process is performed before the grapes are fermented. Red wines get fermented in their skins. During the fermentation period, grapes are hand mixed to extract the juices and to prevent bacteria from growing. After the grapes have finished fermenting, the red wines are moved to barrels where they will complete maturation.

Wine Grape Variations

There are numerous types of grapes that can be used to make wine. The different varieties of grapes used will alter the flavor of the wine. The thousands of grape varieties make it possible to experiment with flavors to create a wide range of wines with distinct flavors. It’s important to understand the characteristics of many of the popular grapes used to wine to get a better idea of how they will affect the overall taste of the wine. Learning about what types of grapes yield the best white or red wine is crucial when it comes to wine-making.

Popular White Wine Grapes

Chardonnay is a classic variety of grape used to create white Burgundies. It’s one of the most popular types of grapes used to make Champagne. Muscadine is another white wine grape variety, and it’s grown primarily in the southeastern United States and Mexico. It produces grapey-tasting flavor and is commonly known for its use in the Tokay.

Chenin Blanc is another popular white wine grape variety. It features good acid levels, thin skin, and a natural sugar content that is high. It’s used in Pinot chardonnay, Pinot Blanc, and Muscadet wines. Malvasia is a grape variety that produces wines that can have numerous tastes. Wines made from these grapes can have sweet flavors to flavors that are exceptionally dry.

Popular Red Wine Grapes

Merlot is a grape variety that ripens early. It produces red wines that feature flavors of cherry, toffee, and plum. Nebbiolo is another popular red wine grape variety and is a grape that ripens late. It features pruny, chocolaty, and tannic characteristics. The Nebbiolo grape variety is known to be difficult to grow. Pinor Noir is an important grape variety used to make Burgundy wine. Wines made from these grapes feature strawberry, raspberry, and cherry aromas.

Gamay is the only red grape featured in Beaujolais wines. Flavors of wine made from this grape variety have been described as bubble gum and banana flavored that eventually evolve into walnut, hazelnuts, and spice.

Bottle Variations and How Many Glasses of Wine are in a Bottle

Bottle variations are a term used in wine to describe bottles of the same wine that feature different smells and tastes. The factors that could affect the taste and smell of the wine include the variation of the contents prior to packaging and any variation used in storage and distribution. It could also have an impact on bottle variations in any differences in the packaging components and the product and packaging process. One of the most prominent factors that have an influence on wine bottle variation is the variable levels of the oxygen exposure.

When you buy a bottle of wine, it’s important to know how many glasses of wine you’ll be able to pour from one bottle. The size of the wine glass used determines the amount of services you’ll get out of the bottle. Most bottles of wine contain 25.4 fluid ounces. If you pour four-ounce servings of wine, you’ll get six servings per bottle of wine. If you pour five-ounce servings, you’ll get five servings of wine.

The General Basics of Reading a Wine Label

Reading a wine label can be quite confusing. There’s a lot of information to take in before you can make a purchase. Learning how read a wine label properly is important. A wine label will feature the producer of the wine, vintage or non-vintage, region, variety, and ABV. The variety of appellation refers to the grape varieties used in the wine-making process. Vintage or non-vintage is the year the grapes were harvested. ABV stands for alcohol by volume.

Wine Basics – For Superyacht Stewardesses

The Superyacht Stewardess & Conflict Management.

The Superyacht Stewardess & Conflict Management.

For many in the hospitality or service industry for that matter would have heard the expression “the customer is always right”, and I guess for many this is true. But what about dealing with conflict that may occur with your colleagues or that guest is just step too far over the line (yes there is a line!). This article will examine boundaries and how to handle conflict in a manner that won’t break your spirit or destroy your belief system.

The Super Yacht Stewardess & Conflict  Management.

Conflict usually occurs when two or more individuals demonstrate differing needs, and can occur between employees, management and customers”.

Sadly, conflict for many of us is unavoidable and is a part of life; how it is resolved can make the difference between positive and negative outcomes for all parties involved.

Given that there is a very high turnover of professional crew from season to season, I believe that conflict resolution is an important element for senior officers and departmental heads to master. Furthermore,I believe that is equally as important for individuals to take personal responsibility and accountability for their actions in the conflict.

Conflict within the crew:

We are shaped by family, culture and experiences, which can at times create a polarizing effect with colleagues. Each conflict is unique and can have its own dimensions and behaviors to the conflict situation.

This in turn can affect work performance and have a negative impact on the individual who is already under the pressures of the hospitality industry. Due to the very nature of working at sea, there are limited resources to ‘de-stress’, lack of personal space, cramped crew accommodations, and long work shifts can result in poor work performance, demotivation and even depression.

Conflict may occur for many reasons, some may include:

  • Poor communication processing.
  • Exhaustion and stress due to the nature of the work.
  • Personality clashes.
  • Poor interdepartmental cooperation
  • Poor internal culture created by a senior crew (i.e. Captain, Chief Engineer, Chief Officer).
  • Hierarchical dominance and  lack of respect for fellow colleagues.
  • Sexual social difference and behaviors.

In my experience, conflict within the crew usually occurred due to a combination of two or more of the above points. Professional super yacht crew in general is usually very nice open minded people, therefore it is unusual that conflict will arise due to one reason only.

Furthermore, (and this point is specifically in relation to the interior department, that consists predominantly of  women), in my experience I found that avoidance of the initial irritation led to an escalation in the conflict, which required more energy and resources to mediate.

The difference in the genders on board also results in the difference in behavior. For example,conflict on deck seemed to be resolved faster and with greater ease than that of the interior department.

However, conflict between genders took much longer and seemed to linger on and on. This difference in gender behavior can be researched independently, however my hypothesis for this is that many women working in  a male dominated industry (for various reasons) feel highly stressed, which alters their psychological state, and can affect their sensitivity and effect how they communicate effectively.

 

More about The Super Yacht Stewardess & Conflict  Management is in my new book:

The Stewardess Bible: Achieving Excellence in Service – Module One.

Stewardess Bible

Conflict with a guest: Case Study- Conflict with your values.

In this case study I will use an example where the conflict occurred against my inner values and belief system. We were half way through a very busy 2 week charter, yes, I know all charters are busy, however we were travelling with another yacht, in and around the St Tropez area . Everything was going well until one day it was our turn to host the cocktail party. The conflict occurred when one of our guests was showing off to another guest , he was a hunter and was boasting that he had shot over 5000 birds (of some kind) one of his hunting trips. The next statement he made was even more damaging. He went on to say that he had shot and killed a black rhinoceros on his last African safari. He was bursting with pride. As my stomach was turning I looked over and saw the horror and absolute devastation on the South African deckhands face as he was tiding up the sundeck. My first instinct was to protect the deckhand from hearing any more of what this guest had to say and he was removed from that area to work in another. Secondly, I had to check my own behavior and body language. The thing about conflict with your inner values is that they are your values. I don’t know if what the guest said is true or not and that is exactly the point. People say things for different reasons. Killing an endangered species is illegal, and killing anything for fun just makes me feel sick, however hunting is not illegal and the feeling sick part becomes my problem. How would you handle such a situation?

The Super Yacht Stewardess & Conflict Management.

How to Care for Lacquered Wood

What is a Lacquered Wood Surface?

A lacquered wood surface is a surface that has been painted with a resin type substance which leaves the furniture with a hard, highly polished and lustrous surface.

Before you begin: Make sure you have adjusted the temperature of the room. A well-balanced room is ideal for natural wood surfaces. Therefore it is recommended that the optimal room temperature should be between 18-22 degrees Celsius, with a humidity level of 40-+60%. (5).

What you will need:

  • A duster
  • A soft cloth
  • Water
  • A drop cloth

Cleaning Instructions:

  • Start at the top of the wooden surface with a duster to remove the dust particles and dirt.
  • Then with a damp cloth, remove any fingerprints.
  • Dry immediately with a soft lint-free cloth.

Additional tips and advice:

  • Be mindful when watering the flowers and plants as not to leave a wet ring around the base of the vase.
  • Unless you are working outside and have sea salt on the wooden furniture, there is no need to use vinegar, as this is acidic and will change the surface of the furniture.
  • Only use natural wax products in accordance with the instructions.

 

 

Related Articles:

How to Care for Fine ArtHow to Care For Fine Art

yacht stewardess

 

The Stewardess Bible Press Release

5 Things You Need to Know About Your Russian Guests.

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5 Things you need to know about your Russian Guests.

When you have worked on super yachts as long as I have you come across an array of people cultures and races. Russians are big spenders in the world of the Mega yachts, with more and more billionaires buying up BIG every year.

Your role as a super yacht stewardess is to know as much as possible about your guests as possible.  The following article will give  you a glimpse of Russian cultural etiquette that I have  observed over the years.

[headline_georgia_medium_left color=”#000000″]1. History:[/headline_georgia_medium_left]Russia has had a rich and turbulent history and for some Russian people their personal finances have never been greater. Approximately 160 ethnic groups call Russian home with over 100 languages spoken. Most Russian people identify themselves as Eastern Orthodox Christians, but Islam, Judaism and Buddhism are also practices there.

[headline_georgia_medium_left color=”#000000″]2. Vodka:[/headline_georgia_medium_left]Like many other cultures, food and drink play a major role when socialising. Most people are familiar with the Russians love affair with Vodka, and I agree  that is does take centre stage whenever there is a party or gathering or Russian people.  If your guests have not specified what kind of vodka they prefer then make sure you have a good selection on hand.

Below is a brief overview of popular types of vodka. Until you know your guest preference keep a bottle of vodka in the freezer  and the rest in the cabinet.[features_box_light_green width=”75%” + border=”2px”]

Types of Vodkas to consider:

  • Chopin Vodka. Polish Vodka is reputed to be the best in the world.
  • Zyr Vodka: Is a Russian premium vodka made from wheat and rye. It is an ultra smooth vodka and great for accompanying caviar.
  • Stolichnaya Vodka is a Russian Vodka and is ne of the more popular brands. This is a great vodka to use as a cocktail base, and as a little ‘sipper’. Any good charter super yacht will have ‘Elite’ on board.
  • Grey Goose Vodka: Is French and very smooth. This  is my ‘go to ‘ vodka as it does not disappoint. It is a must have for any super yacht.
  • Ketel Vodka:  is Dutch no frills but very smooth.
  • Hangar Vodka: Is an American vodka that is making quite a name for its self. Hangar vodka is distilled from Viognier grapes rather than potatoes/grain,  it also comes in different flavours.
  • Belvedere Vodka: Is another popular Polish vodka. It is a very fine vodka that is made from rye.

[/features_box_light_green]

[headline_georgia_medium_left color=”#000000″]3.  My experience with Russian Guests:[/headline_georgia_medium_left]

  • No one liked room temperature vodka.
  • Russian guests preferred clear vodka
  • Russian guests stayed away from flavoured vodka.
  • In addition to wine with dinner, I also served a lot of cognac and fine whiskey to my Russian guests.

[headline_georgia_medium_left color=”#000000″]4. Guests & Table Service:[/headline_georgia_medium_left]russian table

It took me a while to understand the Russian culture, and to be honest I used to think they were very cold  and “standoffish”people;  but I found out that this is not the case. Russians love to entertain and you do not need an excuse to invite a friend over or to go visit someone. It is wise to have a selection of canapés and hor d’oeurves at hand (and not chips or nuts).

[features_box_light_green width=”75%” + border=”2px”]

Russian people love to have an array of different foods when entertaining, so make sure  the chef has prepared a selection of:

  • Meat
  • Poultry
  • Sea food
  • Salad
  • Soups
  • Breads
  • Dessert

[/features_box_light_green]

[headline_georgia_medium_left color=”#000000″]5. Be prepared for the ‘cheers’.[/headline_georgia_medium_left]

As mentioned before the Russians love to drink and to entertain. They tend to sit at the table and discuss all of kinds of things, and when entertaining guests or celebrating an occasion, you will see the true Russian warmth in the cheers. Toasts are usually given at the beginning of the meal through the meal and at the end… (especially if it is a celebratory meal), so make sure you have plenty of their chosen beverage on hand.

Thank you for reading my article about: 5 Things you need to know about your Russian Guests.

[headline_georgia_medium_left color=”#000000″]Reference:[/headline_georgia_medium_left]

  • Kylie O’Brien
  • http://goeasteurope.about.com

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Time Management

Time Management

A skill every superyacht stewardess must learn to master.

The life of a superyacht stewardess is incredibly busy with many tasks demanding her attention seemingly all at once, therefore time management is the greatest skill that a superyacht stewardess can possess.

  • Time management is the ability to effectively manage your goals by implementing good planning and task management.
  • Poor time management can be related to lack of focus, distractions and procrastination, as well as problems with self-control and personal power.
  • If you are a stewardess who wishes that there were more hours in a day, then below are some helpful tips to help you achieve more throughout the day.

Focus:

The more you focus on a set task the more you can achieve in a day, additionally the less you focus on the task the more distracted you become which results in a sub-quality of work.

Delegate:

Many people attempt to do everything themselves, which quite often results in a burnt out and stressed out stewardess. However many tasks can easily be assigned to other colleagues so that you have more time to accomplish the most important tasks.

  • This is a very valid point to make if you are the Chief Stewardess or second stewardess and have a more structured day.
  • If you are a junior stewardess than this is an important point to make if you are feeling inundated with too much work, let your superiors know what task you are up to so that they can redistribute the workload.

Priorities Tasks:

Procrastination and putting off tasks that can be completed during the day is a recipe for disaster.
Procrastination occurs for several reasons:

  • You do not like the job
  • You are too tired
  • You do not have the skills to complete the task within the time required

Quite often because of the above reasons, this leads to avoidance of the task. Therefore, it is a good idea to do the more challenging tasks first, when the team is fresh and has enough mental energy that is necessary to complete the task.

In addition to this tackling, the more difficult or unpleasant jobs first reduces the amount of time to build up stress and anxiety, making it seem less hard.

Set Goals:

Setting goals is a very effective way of achieving workplace demands in a timely manner. By simply setting a goal you can organise your day, week and month better.

One advantage of setting a goal is to improve time management and to have a realistic understanding of how much can be achieved in one day. However, a goal must be set in an effective manner, for example:

  • The right person must be delegated to the task.
  • You must have enough resources to achieve the goal.
  • It must be a realistic goal.
  • You must be interested in achieving the goals set.

Meet the deadline early: Deadlines are there to help us manage our time better. Certain tasks are inevitable and must be met by a certain time. Rushing to get a job done can result in poor attention to detail, however, if you break the big task down into smaller manageable jobs that can also be delegated then the task can get done before the deadline and with a higher standard of work.

Stay Organised

Organisation and time management are like two pee’s in a pod. Many people waste time by:

  • Playing on the computer.
  • Messaging their friends.
  • Or just being too consumed by too many things at once.

To stay organised follow these simple steps:

  • Maintain a cleared workspace, clutter is a killer of time, every day clean your workspace. This will ensure a clear mind and a more efficient way of working.
  • Make sure you have the tools and resources readily available to you.
  • Keep your day planner or schedule up to date, when one task is finished strike it off the list, and if it is not completed on the day, put it down to be completed the following day, or work the extra hours to get the job done.

Minimize stress:

The effects of stress on the body can be damaging, and there are many books written about this subject.

Stress impairs your ability to manage your time well.  To effectively manage your stress, identify the triggers. Next, remove the triggers, or if this cannot be done to take steps to reduce the amount of stress that you place on yourself by

  • Sleeping well.
  • Eating right.
  • Exercise daily.

The Stewardess Bible On Sale Now

 

The Role of Etiquette in our Society

The Role of Etiquette in our Society

Etiquette is defined as a set of habits, manners, and practices that are performed in different situations. A lot of people think of etiquette as part of decorum or a state of appropriateness and general social deeds.

Every society has its own unique set of etiquette, and different cultures within a society maintain their own set of rules and social standards.

Learning and applying these sets of behaviour can pose a challenge for individuals who are new to a specific way of life. And there are times when even old residents of a community experience difficulty in blending in.

Etiquette sets standards for how people should behave. For instance, greeting people with politeness and respect is common to most world cultures. However, the way respect and civility are expressed vary.

In most Asian cultures, people take a bow or clasp their hands together whenever greeting others. On the other hand, in the West, people generally shake hands or embrace each other when greeting other people.

There probably is an etiquette set of guidelines for almost every situation, from courteously declining a meal offer to meeting a president. Since the social customs of various cultures are so unlike, some people try to learn a specific culture’s etiquette before joining their social circle.

They do this to make sure that they do offend their hosts or embarrass themselves. As a superyacht The Difference Between Food Service Styles. it is recommended that you familiarize yourself with the cultural norms of your international guests.

We need etiquette because:

  • It makes you a well-educated and refined individual.
  • It teaches you the appropriate way to behave within a particular society.
  • It creates a good and everlasting first impression on you. The manner by which you interact with other people reflects your personality and the way you have been brought up.
  • By following etiquette standards, you can earn the respect and appreciation of other people. We abhor interacting with an individual who does not know how to properly behave in social circles. You are perceived as a responsible and mature person if you show etiquette when you mingle with your peers and even with superiors.
  • It helps people value relationships.

Different Types of Etiquette:

  1. Social etiquette teaches us how to behave in society.
  2. Bathroom etiquette is the set of rules that have to be followed while in public restrooms and even office toilets. This includes leaving the restroom clean and tidy for the other person.
  3. The set of behaviour that one has to follow while at work is referred to as corporate etiquette. A sense of decorum has to be maintained inside an organization and this is where corporate etiquette plays an important role. This includes avoiding unnecessary loitering and peeping into other’s work areas.

Read the full article in The Stewardess Bible

 

The Difference Between Food Service Styles.

The Difference Between Food Service Styles.

Food Service:

Broadly speaking, there are five types of service that a stewardess is required to competently master. These are as follows:

  • Silver service.
  • American service or plate service.
  • English service.
  • Buffet service.
  • Russian service.
In addition to the styles of service a yacht stewardess must be well versed in table management, table settings, courses and order of service.

As a super yacht stewardess you are expected to offer impeccable service, but what happens when the owner or primary charter guest of chef wants service done in  specific style?

  • Do you feel lost?
  • Do you feel silly for not knowing the difference between food service styles?
  • Or do you just wing it and hope for the best?

Below is a brief explanation of the difference between food service styles.

I hope it helps.

Styles of Table Service

 

 

This chart is available for download in the members section!

For more information like this buy your copy of The Stewardess Bible Today!

The Stewardess Bible teaches a radically unique way of understanding the super yacht interior operational procedures, by being an incredibly proactive e- textbook and a benchmark in the superyacht industry.

I don’t know if this is absolutely necessary for you to buy this right now, but imagine if you took The Stewardess Bible and added to it the knowledge that you currently have…. Wow, what a success!

  • A reference book to compliment your knowledge
  • No time off work
  • No more floundering in areas of weakness
  • A one stop reference book to always have on hand
  • Peace of mind
  • Increased confidence
  • More time
  • Knowledge of a job well done

If you haven’t taken advantage of this amazing  offer yet, then you might want to today.

It’s easy, I’ve done the work for you, just click here for full details: Stewardess Bible

Wishing you all the best,

Safe travel & calm seas.

K

 

The Ugly Side of The Superyacht Industry

The Ugly Side of The Super Yacht Industry

The stereotype woman who stays at home and takes care of the kids or work as secretaries is obsolete. Today, females account for almost 50% of the entire American workforce and some of them have found their way in senior management positions in industries that have formerly been dominated by males.

But, despite their increasing number in the world workforce, women continue to experience discrimination and sexual harassment at work.

Now, let’s look at a super yacht industry:

The role of a stewardess is generally executed by a young female between the age of 23 – 35 years old and if you look at industry standards, she is probably above average in looks and has a bubbly personality.

It can be established that super yacht stewardesses work in a male dominated industry, with the average crew consisting of a variation of 30-40% male to female ratio, a little greater if the yacht has female officers or engineers on board.

Sexual harassment, in particular, is a difficult situation to be in as it is emotionally charged, with physical, financial, and emotional fears thrown into the mix.

The amount of damage that this can do to a woman’s self esteem and confidence is regularly understated, leaving the woman feeling victimised, vulnerable and alone.

What is sexual harassment?

Sexual harassment is a behaviour.  Unwelcome sexual advances, requests for sexual favours, and other verbal or physical conduct of a sexual nature when:

  • Submission to such conduct is made either explicitly or implicitly a term or condition of an individual’s employment.
  • Submission to or rejection of such conduct by an individual is used as a basis for employment decisions affecting such individual.
  • Such conduct has the purpose or effect of unreasonably interfering with an individual’s work performance or creating an intimidating, hostile, or offensive working environment.

Sexual harassment (typically of a woman) in a workplace, or other professional or social situation, involving the making of unwanted sexual advances or obscene remarks.

It may be a tiny remark about the way a woman dresses or a direct sexual coercion act – most women are exposed to different levels of sexual harassment at the workplace. And what’s worse, despite the harsh penalties for sexual harassment, many acts are left unreported.

Sexual harassment can be as mundane as telling a female co-employee that she is sexy, and it can be as severe as touching her in a suggestive sexual manner.

This condition, if unchecked and corrected, may affect the work of a female employee and cause her to under-perform.

What is sexual discrimination?

Sexual discrimination is a behaviour. It occurs when employment decisions are based on an employee’s sex or when an employee is treated differently because of his or her sex.

For example, a female supervisor always asks the male employees, in a coed
workplace, to move the boxes of computer paper. Or, a male supervisor always asks
The female employees, in a coed workplace to plan office parties.

According to recent studies, 4 out of every 5 women who work in male-dominated trade experience varying levels of discrimination at work, and sometimes, even outside the work area after office hours.

In the construction, mechanical engineering, and the more popular male-dominated industries, owners and supervisors are more inclined to promote male employees over women.

 

What is bullying?
 This definition was taken from the Nautilus Protect & Respect Pack

Bullying can be described as: A threatening or intimidating work environment in which a group of people or an individual may become fearful or intimidated because of the negative or hostile behaviour of another group of people or individual

Bullying often involves a misuse of power or position and is often persistent and unpredictable. It may be vindictive, cruel or malicious, but sometimes the people displaying bullying behaviour do not fully realise the effect their actions are having on others.

 

 

 

 

 

 

How to Detail Clean a Cabin

How to Detail Clean a Cabin

Detailing, or detail clean, is to clean the fine points, specifics, technicalities and subject. It means basically to clean thoroughly.

This is not done every day, however it is done, weekly, monthly and seasonally, depending on the work load of the yacht, the specific travel plans and the maintenance schedule.

 

Details in a cabin to consider:

Walls and Ceiling:

         Always work from the top down, so first pay close attention to the deck heads. These can be made out of any material, however Alcantara and Novasuede are popular choices on board modern yachts.

         Brush the material with a soft nylon lint brush or a magic brush, this will remove any dust particles and will keep the material looking new.

         If it is HPL or lacquered wood, then all that is needed is wiped over with a soft damp cloth.

         Moving down the walls, again detail clean in accordance with the material used. Pay attention to tiny cracks between the bed head and the outer wall (this point incudes similar places), as dust may accumulate there.

Doors:

         All of the doors should be wiped down, paying attention to the top of the doors for dust.

         Polish the door hinges and door handle.

         In the public areas, you will need to polish metal on the aft sliding doors.

         On these large doors, makes sure that there are no streak marks or water marks from outside. The deck crew are quite good at this, however, it may need a stewardess’s eye to make sure it is spot free.

Lights:

         Check that the lights are working and replace any light bulbs accordingly. (The Chief Stewardess will do another walk around checking these details before the guests arrive).

         The light fittings should be finger-mark free, a simple wipe over with vinegar and water or a generic window cleaner should suffice.

         Make sure all of the lamp shades have been vac dusted using the furniture brush of the vacuum cleaner or a magic brush.

Electronics:

         Open the TV cabinet or get behind the unit to dust and clean the television screen.

         Use alcohol on the telephone and remote controls using a cotton tip to get between the buttons.

         Turn on all units to make sure that they are working properly.

         On a touch screen pad gently use a microfibre cloth (do not press too hard).

         If it is really dirty, then dampen the microfibre cloth with a little distilled water, (do not wet the screen).

         Check all of the batteries.

         Turn on the air conditioning unit and change the temperature to make sure that it is functioning properly.

Glass and metal:

         Clean the portholes with vinegar and water or glass cleaner.

         Polish the chrome/brass around the port hole.

         Polish all metal fittings with corresponding polish.

Furniture, curtains and blinds:

         Pull down the blinds and close the curtains.

         Vacuum and dust accordingly.

Stationery and books:

         Make sure that the guest compendium is up to date with:

o          A welcome letter

o          Crew profiles

o          Telephone numbers

o          Cruising plan

o          Emergency plan

o          Yacht letterhead paper

o          A note pad

o          Pen

o          Yacht envelope

         All of the books are to be dust free and in order of category and height, or just height depending on the size of the library.

Details in the bathroom to consider:

         Again starting at the top, make sure that the ceiling is clean.

         Clean the exhaust fan with cotton buds to make sure that it is perfectly clean.

         Turn on the exhaust fan to make sure that it is working.

         Moving down the walls, make sure that everything is spot and streak free.

         Use a bathroom scrubbing pad (not the green ones used in the pantry and galley) to clean under the toilet rim. (Throw it away after use).

         Make sure all of the chrome is shiny.

         Lift the plugs and detail clean inside the pipe, make sure all to remove all hair and soap scum.

         Life the shower tray and clean underneath, removing all hair and soap scum.

Bar area and gym:

         Make sure all of the bottles have been wiped down.

         All condiments cleaned and restocked.

         The refrigerators and ice makers turn off, defrosted and detailed clean.

         Disinfect all of the gym equipment using vinegar and water.

         Make sure all of the audio visual equipment is working, as well as the air conditioner.

Excellence in Service & The Superyacht Stewardess

The Superyacht industry is all about service and striving for excellence in service.  This can not be more pertinent for the Superyacht stewardess. So what words come to mind when you think of excellence in service? Let me share with you a few that come to my mind:

FriendlyWelcoming
ApproachableAdaptable
HappyPro-active
GentleCaring
AccommodatingTalented
IntelligentResponsible
ReliableEmpathetic
RespectfulSkilful
KnowledgeableDiscreet
Helpful

Focussed

Excellence in Service & The Superyacht Stewardess

I could go on but you get the idea… Achieving excellence in service to me means giving the guest more than what they anticipated, but no more than what they are willing to accept.

Being a superyacht stewardess your main focus is on the guest and how they are enjoying their holiday. Sure, you have your daily duties to attend to, however, these skills are not that hard to master What is important is finding the right tone with your guests and understanding how much service your guests are willing to receive.

When I was working my way up in 5*hotels, one of my jobs would be to meet the VIP guests, check them in and be their point of contact within the hotel.

Whilst my superiors were happy with my customer service skills I never really understood the concept of the ” VIP guest”… For me, all guests were important regardless of the socioeconomic status, the position held or their political influence.

Working on superyachts supported this premise as we all know that superyacht owners are UBER wealthy, the charter guests are super rich, but what about friends of the owner or the family of the charter guest???

As it turns out they acted and behave just as expected… Just like guests! My point here is that you should treat everyone with the same respect and strive to offer everyone excellent service whilst they are on board. Endeavour to make all of your guests feel like VIPs.

Now, this is not to say that everyone should receive the same service….NO! People are individuals and as such, as a superyacht stewardess should adapt to each individual need.

The culture of delivering world-class service stems from the Captain who supports his team in whatever way he/she can. For the Chief Stewardess, this is her area to shine…educating and guiding the other stewardesses, so that they may learn what it means to be able to deliver a world-class level of service.

Customizing your service skills to your guest’s needs ensures that you are on the right path to delivering a world class service. The best way to do this is to make all your guests feel like VIP guests.

For example, if you are trying to engage your guest in conversation… asking too many questions… Being too enthusiastic or too pushy may leave your guest feeling smothered, which let’s face it is simply annoying…

The important tip here is to give as much service as your guest is willing to receive! Another recommendation is to do a little cultural research about your guests. Educate yourself about cultural habits, food and beverage preferences and social etiquettes. This way everyone wins.

So to conclude here is a summary of my top tips for achieving excellence in guest service:

  • Treat everyone like a VIP
  • Learn the cultural and social habits of your guests
  • Remember that everyone is unique, so adjust your service to their individual needs.

Everyone deserves to receive excellent service whilst on board. Even if they may not outwardly show it, your guests will appreciate the efforts that you go to for them, they even may leave you a tip 🙂

P.S.

You can find a comprehensive section of this very topic in my  book…….. The Stewardess Bible

 

Thank you for reading my article on “Excellence in Service & The Superyacht Stewardess

  • Work on a yacht

Laundry Instructions

Laundry Instructions

This is probably not the most glamorous subject to talk about, but its a subject that has caused me a lot of grief over the years.

The laundry is an essential DAILY activity on board and like at home those sneaky clothing items (like socks), seem to effortlessly  find their way into the “ABYSS” that every laundry seems to have and laundry accidents DO happen.

To achieve a harmonious laundry just follow these 10 simple steps:

Some problems that you may have in the laundry are:missing socks, colour stained clothes. ie, pink, grey, brown, green, yellow, etc.; shrinkage, clothes go missing… or not making it back to the right cabin……..

  • Sort into colours, and items… such as sort  the towels from the delicate’s, sort clothing into 3 categorieslights,  darks and colours, dry cleaning ONLY items should NEVER go into the wash.
  •  Items that should always be washed separately are: Engineers overalls, galley towels, and cleaning rags.
  •  Treat stains, with proper strain treatment product.
  • Check the label.
  • Load the machine with right items. DO NOT OVER LOAD THE MACHINE.
  • Do use a gentle or trusted laundry detergent. DO NOT use too much detergent.
  • Do use a low heat, Unless it’s for the galley towels, even then there is no need to go above 60 (Celsius).
  • Do not use fabric softer on any towels or cleaning rags.
  • Dry on a low to medium temperature. There is no need to cook your clothesTowels may be dried on a hotter temperature. DO NOT put wool or delicate items in the dryer
  • DO maintain all your laundry equipment on a regular basis.
More detailed laundry instructions will follow in a later post.

 

How Much Does a Superyacht Stewardess Get Paid?

How Much Does a Superyacht Stewardess Get Paid?

Working on a Superyacht can be described as a bittersweet experience.

It is work characterized by a mix of extreme highs and extreme lows. The adventure that is touring some of the most exotic destinations on earth also doubles up as around the clock service job for the yacht crew, specifically the Super Yacht stewardess.

A yacht stewardess is charged with the responsibility of making sure the hospitality and accommodation bit of the guest’s stay is up to standard, any time any day. This then begs the question: What is the Super Yacht Stewardess Salary?

Before deliberating on the salary, it is important to understand the job description of the Superyacht Stewardess

In this regard, one begins by appreciating the other yacht crew members offering services to the guests in the yacht. They are the:

  • Captain
  • First officer
  • Second mate/bosun
  • Deckhand
  • Engineers and the chefs.

A stewardess’ work is complemented by that of the other crew members. The number of crew members, except the captain, of course, depends on the size of the yacht and/or the number of guests.

This goes to show that for each crew member there’s a clear job description. For the stewardess, the job description comprises a host of tasks; some of which are sometimes not put in writing.

A stewardess is responsible for everything that happens inside the yacht, although, this is the general description of all stewardesses who exist in three categories.

Yacht Stewardess Elegant Table Setting

There’s the chief stewardess:

Senior or first stewardess and a junior stewardess or stewardesses depending on the size of the yacht. The senior and junior stewardesses mostly feature in major and medium-size yachts.

Small yachts tend to have one stewardess, who attends to the needs of the guests.

The job description is a cocktail of housekeeping activities which needs a can-do attitude for the better part of the day. The stewardess is expected to provide 7-star services when it comes to dining, drinking, laundry and cleaning up services, floral arrangements and cabin preparation.

Stewardesses also obtain local currency besides planning trips/events and arranging transport for the guests. Their job mainly involves serving the guests and ensuring that their trip is as enjoyable as it should be.

A stewardess is answerable to the chief stewardess or the captain of the yacht she is on.

In this position, she anticipates every situation before it happens. The Stewardess’s ability is pinned on how much attention she pays to detail and the way she carries out her duties.

She should be fast to learn every guest’s preferences and need and use this to make them as comfortable as possible on the yacht.

There’s no such thing as a typical day at work for a stewardess; work for a stewardess has no specified time and requires that one be prepared for any outcome.

For one to qualify as a stewardess, they would need a convincing background in the service industry such as customer care or hospitality, culinary mastery and/or housekeeping.

The other important requirement would be STCW95 and ENG1. It is an added advantage to possess the mastery of silver service, wine knowledge, cocktail service and bartending skills.

In addition, it may not be written but a stewardess is a discrete person who practices confidentiality and displays good organizational skills. A Chief stewardess may also be called upon to see to IT/ accounting and management matters.

The guest also expects that the stewardess speaks his/her native language, therefore being multi-lingual comes in handy.

Cocktails

Upon review of this information, we re-visit the earlier question:

What is the Super Yacht Stewardess Salary?

A look at the industry’s salaries reveals that position matters and hence a chief stewardess’ salary is not similar to a junior stewardess’ salary neither is a 20-30 meter yacht stewardess’ salary the same as one working in an 80 meter plus yacht.

Besides position and size of the yacht, experience, use of the yacht (charter or private) and the style of the boat (power or sail) play a major role in determining how much a stewardess on Superyacht gets paid.

Other contributing factors include qualifications of the stewardess and the travelling itinerary of the yacht.

On average, a Super Yacht stewardess gets paid about £1,750 – £3,000 on a small yacht and £ 2,500 – £ 4000 per month on larger yachts.

Important to note is that these salaries are not inclusive of tips which add to the salary amount. Though they add to the salary’s final tally, tips hinge on the guest’s resolve.

Stewardesses are expected to file their own personal income tax in accordance with the tax rules and regulations of their respective countries. In most cases, this is done with the help of an International tax guru.

While on board, a stewardess is entitled to food and drink, accommodation, basic toiletries and uniform, transport to and from home and others on board expenses.

In fact, most yacht owners cover the stewardess’ health and accident insurance. Furthermore, on the stipulated annual 4-6 week holiday, a stewardess is paid in full. Pay increment is dependent mostly on performance.

In essence, the stewardess does not incur any costs related to overheads. However, the stewardess is expected to provide for their personal effects.

In matters of career progression, a stewardess advances to become a purser.

A purser’s role is mainly administrative and found mostly in extremely large yachts. In this position, one works for a monthly income of between £ 4,500 and £ 6,000.

She is however required to have strong and competitive skills in administration, crew management and all service industry abilities.

Other stewardesses progress career-wise to become more influential staff members in the hotel industry such as operations managers. There are those who move to become housekeeper/butler of the yachts owner’s residence or even secure a job in a cruise liner.

For some, this compensation is not enough for the stewardess’ hard work and diligence; while others see it as one of the best jobs to cultivate a savings culture.

There’s much about being a stewardess which hasn’t and can’t be documented. How much a stewardess is paid plays a big role in service delivery. However, it is passion and determination for the job that makes a stewardess appreciative of the payment received.

Click Here to  Purchase Your Copy Of  The Stewardess Bible Today!

 

How to Care for Fine Art

Life is like a work of art. If you don’t like what you see… Paint over it!

How to Care for Fine Art

What is fine art?

Fine art such as paintings and sculptures are items of beauty, carefully and skilfully created primarily for aesthetic purposes.

As you know the crockery, cutlery, linens, vases, furniture and soft fitting on board a super yacht is of the highest quality, and the art work in no exception.

Moreover the art work on board has been specifically chosen by the owner, therefore in many cases adding more value to the art piece.

Before you begin:

Before you begin cleaning the art, you need to identify what the item is made of. Is it an oil painting or is it a bronze sculpture with crystal fixtures?

Obviously the two items differ greatly,however, myy point here is to be mindful at all times when it comes to cleaning the art work.

What you will need:

  • Clean white Microfiber cloth
  • Soft duster
  • Soft make up brush
  • White cotton service gloves

Cleaning Instructions:

  1. Put your cotton gloves on, the natural oils in your skin can leave marks.
  2. With the soft make up brush or duster, gently remove any dust particles.
  3. With the microfibre cloth, dust around the frame.
  4. If cleaning a sculpture, wear your gloves and do not polish or aggressively clean the art work.

Additional tips and advice:

  • If you have removed the item from the wall or from its fixture for cleaning, do not lean it against a sharp corner.
  • Pull the shades if the artwork is in prolonged sunlight.
  • Always use two hands when carrying the art work.
  • Avoid spraying room freshener near the artwork
  • Avoid spraying vinegar of furniture spray near the artwork.
  • Cover the artwork when the carpets are being cleaned.

For metal sculptures, use the gently dusting methods above.

If the item is starting to oxidise due to the salt air, then have it professionally attended to

Breakfast Table Setting

The Breakfast Table Setting

As a superyacht stewardess, setting the table can be one way whereby you can release your inner creative diva. Moreover, breakfast is said to be the most important meal of the day and on board a superyacht, it usually consists of a buffet and plated service.

That said, it is equally as important to take as much care with the table setting just as you do with setting a formal table.

Remember to decorate the buffet and breakfast table in bright fresh colours.

What you will need:

Condiments:

  • As breakfast is a little less formal and many people have their ‘morning routine’ usually with less talking (as to wake up at their own pace).
  • The table will have more condiments on it for ease of accessibility.
  • Jams.
  • Honey.
  • Lemon slices.
  • Salt and pepper.
  • Butter.

Table linen:

  • Table cloth, placemats & table runner of choice.
  • Coloured napkins of your choice.

 Plates:

  • Dinner plate on the table.
  • Cereal bowl on the buffet.
  •  Salad plates on the buffet

Cutlery:

  • Knife and fork
  • Dessert spoon
  • Butter spreader
  • Teaspoon
  • Extra cereal spoons for the buffet
  • Service tongs for the buffet

Glasses:

  • Water Tumbler
  •  Juice glass
  • Extra water glasses on the buffet with water or juice
  • Tea and coffee are normally served. If however, your guests prefer American black coffee, then place the coffee cup and saucer on the table.

Centrepiece/ Decoration:

  • Decorate your table with a light and fresh theme.
  • Simple floral decorations or seashells are often a good choice.
  • Co-ordinate the colours with the table linen.
  • Do not overcrowd the table.
  • Breakfast Table Setting

Related Articles:

What Does A Superyacht Chief Stewardess Do?

The superyacht chief stewardess has all of the qualities of a yacht stewardess only more refined. She is an elegant, bubbly hostess with a warm welcoming personality, with the knowledge and experience to can get the job done.

Who is the superyacht chief stewardess?

The superyacht chief stewardess has all of the qualities of a yacht stewardess only more refined.

She is an elegant, bubbly hostess with a warm welcoming personality, with the knowledge and experience to can get the job done.

The superyacht chief stewardess is a yacht stewardess who has the most experience among those in such a position. A professional in this position usually reports to the captain of the yacht directly.

  • She will be in charge of the yacht interior. The male counterpart in a similar position is usually known as a superyacht chief steward.

The duties of a stewardess in such a high position are quite varied. If you think that a job at such a level would suit you, then you need to be familiar with the job description of a superyacht chief stewardess.

The following job description is a broad generalisation of some of the roles of a chief stewardess and it is important to note that the job description and duties will vary for each yacht, depending on size, culture and geographical location.

What Does A Superyacht Chief Stewardess Do?

When considering the role of the chief stewardess, one must think along the lines of a hotel manager.

Hospitality

The superyacht chief stewardess is the ultimate go-to person with regard to the hospitality services that are provided to the guests. It is her job to ensure that she anticipates the needs of the guests.

This will enable her to give instructions for the stewards and stewardesses to meet those needs.

Some of the services that she is in charge of include ensuring that guests have the meals and drinks that they need. She is also in charge of ensuring that guest activities keep the guests happy and occupied.

The chief stewardess is also in charge of making sure that guests in need of valet services are able to obtain them. If a guest needs, local currency, she will have to make sure that it is obtained. Transportation and personal shopping for guests will also be her responsibility.

Housekeeping

Depending on the size of the yacht, the chief stewardess may or may not be hands-on with housekeeping duties. However, she is responsible for keeping the vessel clean and she is in charge of organizing the stewardesses/steward’s who will execute the housekeeping duties.

The ultimate responsibility for ensuring that the yacht is clean and comfortable for both the guests and the crew is on her. If anything goes wrong, then all the responsible parties will be held accountable by her.

All cleaning and polishing of the cabin and property of guests are supervised by the chief stewardess. The chef of the yacht is responsible for the food and kitchen.

However, the chief steward needs to make sure that the standards of hygiene in the galley are upheld. If those standards are not upheld, then she will be accountable to the captain of the vessel.

The superyacht chief stewardess will also be required to liaise with the galley when it comes to menu planning. This is to make sure that any special nutritional needs that guests have been taken into account and met.

Super Yacht Stewardess

Vessel Operations

Everything that is required to run the interior of a superyacht successfully is in the hands of a superyacht chief stewardess. For that reason, keeping the inventory of all the items needed within the yacht falls on her shoulders. If anything is missing, then it falls on this professional to find out the parties accountable.

The interior accounting duties are the responsibility of the chief stewardess. She needs to be able to reconcile the accounts. Anything that has been purchased for use within the yacht must be accounted for.

Budgeting for things that need to be purchased is also her responsibility. If the financial system she is using does not provide accountability, then it is her duty to report the matter to the captain. Even the purchasing of items needed for both the crew and the guests of the yacht is part of the job description.

Human Resources

The chief stewardess is only as good as the team who is supporting her. In order for a yacht to be fully functional, then it needs a number of people to perform different functions.

The superyacht chief stewardess is responsible for obtaining these people. She will be required to source for the staff, which may include housekeeper, stewards and stewardesses. The job of vetting them is hers because she will be in charge of them.

While the captain is ultimately responsible for the maintenance of discipline in his vessel, any issues of discipline that come up will likely go through the chief stewardess first.

If one of the crew is slacking on the job, she will be responsible for rectifying the situation. She is also responsible for ensuring that the crew within the yacht treat the guests with respect and in a professional manner.

Any difficult cases of indiscipline are likely to go through her to the captain.

Working in a yacht every day can become quite difficult, especially for the newer crew of the yacht. The work of motivating the stewardesses, especially those at the entry level position falls on the superyacht chief steward.

She has a duty to ensure that there is a fair distribution of duties among her juniors. She is also responsible for creating a rotational chart that will vary the duties among all the people working under her.

Vessel Management

In order for any yacht to keep on operating smoothly, there must be guidelines and policies that each person follows the letter.

As with every department head, the chief stewardess is responsible for the execution and maintenance of the policies, rules and regulations within the yacht.

She is also in charge of creating and updating manuals for both guests and employees within the vessels. These are meant to provide information while guiding the conduct of everyone on board the vessel to establish order.

Safety

During emergencies, everyone on board must have a clear direction of what is required of him or her. Safety is part of the job description of a superyacht chief stewardess too.

Depending on the operational procedures of the yacht, generally, she is in charge of ensuring that boats for emergencies are stowed away properly.

She is also responsible for ensuring that safety is maintained in the event of any emergency that occurs at sea.

Related Article: Time Management

How to Be Creative When Setting a Table

How to Be Creative When Setting a Table.

Ok ok ok OK… I  can hear you all screaming at me…  creativity must come from within….. Like  some mystical force, writing and painting,  singing and dancing its way out of  your skin; or if you think it is  reserved solely for those moody, broody  purple hair dying “artsy” people, well I’m here to tell you that is just  not the case!

Follow the simple steps  on how to be creative below and you  will be surprised at what you can  do.

How to be creative in 3  easy steps: 

Just picture this…. You are  on a thirty day charter and you have  set your superbly elegant and super creative  evening table setting, when it hits you  like a ton of bricks…

“Oh NO”  its only day seven! …..  What are  you going to do for the next 21  days?

Now let’s do some maths,  the chef has probably already done the  same,

  • That’s another twenty three breakfast table settings
  • Twenty two lunch tabke settings
  • Twenty two dinner  tables to set  (please don’t think  I’m exaggerating because this happened to  me).

So you look to your table linen  and decorations cupboards and call on  all of the forces for inspiration. Before  you fall into deep despair, engage your  creative brain and follow these 3 simple steps:

How to Be Creative When Setting a Table  –  Step 1.

Remember, there is no right  or wrong for this and there won’t  be a test at the end. As a child  you had the most brilliant imagination  before school, society and aging did their  best to knock it out of you.

Can  you remember playing as a child??   Now just channel your inner child.

Things that you will need  are:

• A good understanding of how to set a table, for breakfast, lunch, dinner, buffet, and cocktail hour.

• Knowledge of what crockery, cutlery, glassware, table linen, reusable and non-reusable decorations that you have on board (or in your home for my domestic goddess readers).

• Time to plan (if time is short as it always tends to be then you need to be able to manage it properly).

• A creative spirit (Most important tool).

elegant table setting

How to Be Creative When Setting a Table – Step  2.

Ok, so you know you have  x amount of table linens, table clothes,  place mats, runners and napkins. So start  to mix and match, add paper napkins  into your fold for colouruse ribbons,  rope or vine instead of napkin rings.

While you’re at it,  mix and match  your crockery add glasses if the design  permits.

Remember, there is no right or  wrong when you are creating something.

How to be creative while setting the table

 

How to Be Creative When Setting a Table –  Step 3.

“Introducing a random element helps you to change perspectives”. So you already know how to set a table properly, so let’s start to theme the settings, this is usually done for lunch and dinner.

Some creative ideas could be:

• Colour theme: Black and white.. Take black and white photos of the events of the day, print them out and the guests will love them as keep sakes.

• Daily quotes: Get writing or copy some of the most favourite quotes of all time. Print them on cards and decorate accordingly.

• Daily mementos from the places you visited: If the budget allows pop into the closest tourist shop and pick up a selection of fridge magnets, postcards, and trinkets.

 Candle it up: This one really depends on the weather, location and yacht policy on candles, but it is such a simple and elegant way of decorating a space

• Costume Party: Again, if it is in the budget and if you have the space, this is really a fun way to mix it up and the guests love it.

You can check out the really affordable costumes at the following link:

 

I could go on and on,  but as it turns out the 21 days  flew by and my team and I didn’t  use the same idea twice. I will post  specific decoration ideas a little  later on but until then, don’t panic, channel your inner child to get your imagination going, and remember to mix it up!.

Thanks for reading my How  to be creative article.

As always, safe travels and calm seas

K.xxx

 

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How to Travel Like a ‘Zen Monk’.

How to Travel Like a ‘Zen Monk’.

For years now I have been flitting across the globe, either on a yacht or on a plane and more commonly, on a plane to join a yacht and I have to say that I have seen my fair share of airports/airline travel disasters, I’m sure a lot of you can identify with the following:

  • Airport delays
  • Airports snowed in
  • Passengers waiting in the sleet  and rain for hours… (yes HEATHROW you should hang your head in shame) 
  • Airline strikes,
  • Ridiculous and sometimes invasive security checks, 
  • Rude airline personal, 
  • Lost/damaged luggage
  • Absurd transfer times either too long  that you can read a whole novel in the transfer lounge or way too short that it becomes a sprint from one terminal to the other.. (Qantas at Frankfurt airport, you can put your hand up to that one) 
  • And  finally in the last 10 years we have seen the emergence of the budget airline, where the airline lures the passengers in with next to nothing prices only to find out on check in that you have to pay for your luggage, your seat, a glass of water and more;  which all comes to the same amount that the premier airlines were charging in the first place!

But I have a tried and tested way of beating the travel woes

  1. First thing, READ YOUR TICKET… I know that may sound like an obvious thing to do but so many people that I’ve seen yelling the customer service staff have missed their flights because they didn’t read their ticket properly.
  2. After having read your ticket, know the difference between a direct flight and non-direct flight, I say this only with the foresight of counting on any delays that may occur with the stop offs.
  3. Make sure your passport and visas are all in order….. I have had a few discussions with customs officers regarding my passport as it looks more like I was a drug runner than a professional seaman. OOOOOOOHH and I was even taken into that “little white room” in Fort Lauderdale” as the custom’s girl told me I had the wrong visa… Of course, you can’t argue with a “box Ticker” so I had to use all of my might to keep my mouth shut… (yes I can be a mouthy Aussie) after a few hours of waiting and me POLITELY pointing out the differences with the visas I was on my way.
  4. If you do have a short transfer time and you haven’t been to the airport before having a look online and know the difference from terminal 1 – 5, it may help you get to the gate those few precious minutes earlier.

Now for the cool part, you’ve navigated the airport obstacle course like a professional, and you’ve made it to your (previously paid for) allocated seat of your choice(aisle or window).

 

or if you the poor sucker that is stuck in the middle of the middle aisle then CLAIM YOUR SPACE as soon as you sit down;seriously! especially on long haul flights’ it took me years to figure, you can only be nice for so long about being sat next to a weird or some space invader that thinks half of your seat belongs to him.

PACKING TIPS:

Now I’m sure you’ve heard people saying “pack everything and then you will be prepared, ”Well that is great advice if you were travelling on a boat, car or train and the hefty “excess luggage” $$$$ is kept to a minimum.

In fact you can pay up to $50 per kilo in excess baggage fees, so make sure you check with our airline before you start packing, you do not want to have to pay $100’s in excess or have to face the embarrassing “repack” at the check-in counter.

  • http://www.ausbt.com.au/new-qantas-baggage-allowance-only-one-bag-checked-free-you-pay-for-the-rest
  •  Always roll your clothes, this saves on space and eliminates creases.
  • Prepare what you think you need on the bed, then half it, (those ‘glam’ 6 inches going out shoes, won’t be needed for your island getaway)
  • Use a pashmina as a lightweight cardigan, it can always double as a light throw or scarf.
  • Depending on your length of stay, always pack underwear for at least 1 week.
  • Rely on the basics, that can be dressed up or down depending on the situation.
  • Always pack a swimsuit.
  • Always pack a pair of good walking shoes
  • Always pack a light jacket

Travel Tips – What to Pack in your Cabin Bag:

  • Always pack a change of underwear and a spare shirt, you never know when delays may occur, or if you want to take a shower during a transit period
  • Always put your toiletries in a small clear plastic bag
  • Liquids should always be under 100ml, per bottle or customs will take it off you
  • Make sure all of your duty-free is in a sealed bag when you go through security
  • Pack a good book, and music

 

TIPS FOR AVOIDING JET LAG:

  • HYDRATE, HYDRATE, HYDRATE. internally and externally. Drink water and have a good moisturizer on hand. I also find eye drops are handy to have as the air pressure in the cabin can really dry you out.
  • Exercise or move as much as you can during the flight. taking short walks down the aisle and doing small ankle circulations and waist twists whilst seated can really make a difference to the discomfort of swelling feet and legs
  • Take a shower in the transit lounge when you stop for a refuel. This can ease muscle cramps, freshen you up and give you a mental boost washing away any anxiety associated with the plane travel.
  • Finally ! you‘ve arrived at your destination, try to stay awake, go for a walk, take in some sights or book a meeting, these simple tips help you to get in the RIGHT  Zone (a time zone that is).

 

How to be the Perfect Party Hostess

How to be the Perfect Party Hostess

The following article has been written for every domestic goddess who is planning a party.

Remember , if  you are a superyacht stewardess and  have a generous budget; then you are only limited by your imagination and resources.

Therefore, if you know of any excellent party suppliers, then please feel free to share your knowledge in the comment  section below.

 It is a truth universally acknowledged that everyone loves a good party.

 If you’re the one who’s throwing the party, you want to make sure that it’s an event to remember.

Whilst having a party can be great fun, organising what’s going on can get stressful – so make sure that you have every aspect of the event under your control.

Follow this handy guide – covering everything from party themes to food ideas – so you can be the perfect party hostess. 

Party Themes

Picking a theme is a crucial starting point when throwing a party. You don’t want everything to look like it was thrown together without any real thought, so you should make sure you have a clear idea as to the overall theme of your event, ensuring that each aspect ties together nicely.

As children, it was easy to think of party ideas – princesses and fairies for girls, cowboys and pirates for boys – but when throwing an adult party, you have to come up with something innovative and memorable.

No pressure! If you’re feeling overwhelmed, consult some of your friends/family who’ll be attending the party, to see what they think will work for your particular event, making sure that it matches the tastes of the majority.

If you have chosen a venue already, see what kind of themes will fit in the space provided – for example, a park setting would be a perfect fit for a sports theme.

  • Also, consider the current trends in popular culture and fashion – a ‘The Great Gatsby’ themed party would be topical with the recent release of the film last year, and allows your guests to get creative with 1920s fashion.
  • On the subject of the 1920s, parties with a theme from a certain decade provide a chance to rummage around in charity shops or wardrobes to assemble great costumes – consider the average age of your guests in order to pick a decade that suits.
  • Another easy theme is a masked ball event. You can pick up Venetian masks quite easy and its a great way to add a little glamour to your event.
  • For more party theme ideas, please follow The Stewardess Bible on pinterest.com

Party Decorations 

The way you decide to decorate is of course very much dependent on your chosen theme. However, there are certain tips that are universal to decorating for a party.

If you don’t want to spend a fortune on decorations, there are ample opportunities to grab a bargain if you invest the time. Ebay is a great source of party decorations at low prices, as you’ll often find sellers who’ve bought items for an event and never used them again.

For standard items such as balloons and serviettes, try your local bargain store – you’ll be surprised what you can get for your money.

Charity shops are also a great way of finding niche artefacts for your chosen theme.

There are also plenty of tutorials on the internet teaching you to make things like bunting or tablecloths, if you want to spend the time crafting the decorations yourself. However, don’t overdo it – sometimes less is more, and you don’t want your guests to feel like they’ve walked into a balloon factory! 

Party supplies

Party Food Ideas

Catering for any event can be stressful – especially if you’ve put yourself under pressure to be hailed the new Gordon Ramsay.

Ease the pressure by sticking to recipes that you’re familiar with – it may be tempting to try that new youtube tutorial, but you don’t need that added stress when you have other things to be planning.

  • Don’t try and do it all yourself, either – enlist the help of a few family and friends who’ll be able to chop/peel/mix under your instruction.
  • Also, make sure to check if any of your guests have special dietary requirements you need to cater for – you don’t want the vegetarian in your group to be faced with nothing but steak!

Once you’ve decided whether you want a full sit-down meal or a buffet, you can start to plan. If you’re going with a sit-down meal, consider making something low-maintenance, like a casserole or stew.

That way, it doesn’t matter if anyone is late or if things run over, you can keep it warm.

For buffet-style food, there’s plenty that you can make with minimum effort – favourites like potato salad and pasta salad always go down well.

If you’re not keen on trying your hand at some more complicated dishes, like samosas or falafel, then there are many catering options that can provide you with the food fuss-free. 

Party Favours 

Party favours are small presents given to guests who’ve attended an event, as a memento and sign of thanks.

If you’ve been on Pinterest, you’ll undoubtedly have seen some incredible creations – but don’t think that this is the standard you have to aspire to.

Your guests will likely be happy with a small token, and if you’ve made it yourself then it’s even better. If you opt to buy your party favours, then key rings, tins of mints and candles always go down well.

If you want to try your hand at something creative, then sweet treats like chocolate or cookies are a great option – just make sure you leave them somewhere cool before handing them out. 

Adult Party Games

Entertaining children is easy – from pass the parcel to musical chairs, there are a range of party games to keep kids entertained.

Finding something appropriate for adults is a little more difficult, but there are still tons of ways to entertain your guests and have them engaging in fun activities.

  • Charades is a classic option and requires no preparation – something that all your guests, no matter what their age or interests, can get involved in.
  • A further great option is the ‘Who Am I?’ game, where each member of the party writes the name of a famous person on a piece of paper, and then sticks it on another person’s head. Taking it in turns, each person must ask questions – with yes/no answers only – to figure out which famous person they are. Consequences is also a lot of fun – each person has a piece of paper and must draw on ahead, then fold it overpass it around the circle, and proceed to draw the rest of the body parts in turn, until the end. You’ll definitely end up with some weird and wonderful creations!

 

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Easy Ironing Tips

Easy Ironing Tips

In general, most people don’t learn to iron properly until they leave home and it’s one of those household chores that you either love or hate. Unfortunately, it is a never-ending daily chore that a superyacht stewardess must mace and learn to master… QUICKLY!

Below  are some tried and tested ways on how to save time ironing:

  1. Save time ironing before you even pull out your iron and ironing board, by hanging or folding your clothes as soon as it comes out of the dryer or off the line.
  2. Do not overload the machines, it will be harder to remove the creases, and it’s not good for the machines
  3. Do not over dry your clothes!  Slightly damp clothes are a breeze to iron
  4. Don’t waste time finding socks, pin them together using this great little product called “Lok A Sock
  5. Always use distilled water in your iron, as bottled water and tap water can clog up your iron with mineral residue
  6. The ironing board is very much down to personal choice, and we all know that there are just so many on the market these days, however, your ironing boards should be able to meet the most basic needs of ironing
  7. Your iron board must be  easily adjustable to your height  and at waist level so you are not hunched over for hours
  8. It must be sturdy enough so that it won’t tip over or collapse when you put pressure on it
  9. It should have a mesh backing with a padded cover tightly fitted over the board
  10. And finally, it should be wide enough for heavy bed linens and table cloths
  11. Make sure you have set up your ironing station with good light and suitable ventilation… You don’t want to be ironing in the dark
  12. Sort your clothes into fabric categories, i.e delicates, cotton, wool…. the temperature of the iron is one thing that you can not cheat…If the iron is too hot you will see disastrous results with burnt clothing, and too cool will result in a poor finish
  13. When ironing thick fabrics, iron both sides. for example the collars and cuffs on a shirt. This will stop any puckering that may occur
  14. Preparation, before you begin, is the key to getting good results. Always lay the item flat on the board flattening the material with the palms of your hands starting from the centre and moving out to the edges. Try to iron in smooth straight strokes
  15. Always iron the Collar, yoke, cuffs, belt, pockets first followed by the flat sections of the garment, that way you will not have the painful experience of having to iron a section twice. By following these simple tips, you can take the pain out of ironing and restore your garments to their former glory.

The best product that I have used for ironing is Downy

 

Get ahead of those creases with  Downy wrinkle release is just one of those products that I just swear by.

Directions:

  • Spray 8 inches away
  • Spray fabrics with a sweeping motion until slightly damp
  • Use more spray for heavy fabrics or severe wrinkles
  • Tug and smooth away wrinkles.
  • Hang dry
  • Reduce Static Cling
  • Hold bottle 6-10″ from the item and spray lightly and evenly before wearing
  • When wearing clothes, spray outside of garment first.
  • Note: Safe on almost all fabrics. On fabrics which may water-spot (silk, rayon), test a hidden area first. Use only as intended.

 

 

Buy your copy of The Stewardess Bible Today!

 

 

 

Sea Sickness

Sea Sickness

Barf, blow chunks, chunder,  chuck,  ralph, heave, puke,spew, up chuck, and yack are just a few colorful words that many use when they are talking about someone vomiting.

 

Being sea sick can be a miserable, annoying and just down right uncomfortable condition to experience, Just look at poor Maria!…….So what can you do about it? Continue reading to find out.

What is sea sickness?

Essentially sea sickness is a form of motion sickness.  There is no difference between being air sick, car sick and sea sick, it is all technically motion sickness.

Many different forms of transport can cause motion discomfort, with symptoms ranging from dizziness, fatigue and nausea to vomiting. These symptoms are collectively known as motion sickness. Each one of them can have a dispiriting effect on professional sea personal, especially when they have guests on board or they have a long journey ahead.

For most people sea sickness is just a matter of putting up with a little discomfort and can be quite annoying, yet for others it can have crippling effects.

 What Causes Sea Sickness?

Irwin recorded the term “motion sickness” as follows:

“Seasickness, or motion sickness as it might be more correctly named – for not only does it occur on lakes and even on rivers, but, as is well known, a sickness identical in kind may be induced by various other motions than that of turbulent water – is essentially a disturbance of the “organs of equilibration

The actual cause of sea sickness is quite complex, and as I am not a medical expert, I will give you the short reason; Seasickness is caused by repetitive motion that disturbs the inner ear and is related to the sense of balance.

 

Signs and Symptoms of Sea sickness.

The tell-tale signs of motion sickness are paleness and /or flushing of the face, cold sweating, vomiting or dry retching. These effects commonly occur in the following order:

  • Stomach awareness.
  • Discomfort.
  • Paleness.
  • Cold sweating.
  • Yawning.
  • Drowsiness.
  • Feeling of bodily warmth.
  • Increased salivation.
  • Nausea.
  • Vomiting.

Yachtie” remedies for sea sickness.

We all know how colourful the “yachtie” character can be. Here are a few remedies that I heard over the years on how to cure sea sickness.

  • Don’t get on a boat.
  • Sit under a tree.
  • Look at the dolphins.
  • Lie down.
  • Have a bacon sandwich.
  • Eat a lot.
  • Don’t eat at all, then you won’t have anything to throw up.
  • Sit outside in the fresh air.
  • The best place to be on a yacht is to sit on the aft deck in the fresh air according to an Amels project manager (and ex super yacht engineer).

How to ease the effects of motion sickness.

Sea sickness is normally not a big deal; however prolonged lapses of vomiting, retching and dizziness can lead to dehydration and exhaustion which can result in a dangerous drop in blood pressure. So it is very important to take quick and effective measure against this.

There are three types of remedies, this are over the counter medication, natural remedies, and behavioural measures that can be taken to help ease this discomfort of sea sickness.

As seasickness is actually not an illness these remedies are more for preventative measures rather than curative. Most popular brands are:

Over the counter medications:

  •  Dramamine.
  • Bonine.
  • Nei Kuan.

Wrist Bands:

  • Sea Sickness Relief band

Behavioural measures:

  • Reduce anxiety.
  • Take preventive measures.

Personal recommendations :

I was lucky in the sense that I didn’t get really sick; instead I had to put up with a terrible headache and found the simplest tasks took all my efforts resulting in me feeling sluggish. On the occasions when I did succumb to the rolling and pounding of the ocean I found sitting out in the fresh air help a lot. Also I found sucking on hard candy really helped.

We all know how uncomfortable it is, the worst thing that you can do is moan about it, as this the quickest way to “P….. Off” your fellow crew. Just keep busy or if you are unfit to work, then try the above remedies to make yourself feel better.

Thank you for reading my article on sea sickness, I hope it can offer some relief when mother nature kicks off and the seas start to give you a glimpse of what the really can do.

For further information visit the following links:

  • NATO
  • Medicinenet.com

 

Here are some more articles that you may like to read:

  • SEA Sickness « The Eternal Pantomime – I have to admit that the hullabulloo that Grim Doopeesingh making about leaked SEA results has me amused. The leaking of these results, whether digitally or manually is nothing new. As a child when I did the Common
  • Sea sickness – Galapagos Islands and Ecuador Travel Blog – Never vomit into the wind” Motion sickness or kinetosis – also known as ‘Travel Sickness’ – is apparently experienced by about 33% of people – even in mild circumstances such as being on a boat in calm water. Common
  • Dealing with Seasickness | Eris Propellers – Planning to embark on a cruise with someone a little less comfortable traveling in water than you are? Or maybe you get a little nauseous whenever you take your hands off the helm. That’s most likely a manifestation of
  • Common Sea Kayaking Ailments: Sea Sickness « Kayak Dave’s – Sea sickness (aka “Mal de Mer”) is, undoubtedly, one of the most miserable ailments that can overcome a sea kayaker. The up and down, side to side, and gyroscopic motions that occur while paddling in confused seas are
  • MSC POESIA Ship Review « The Cruise People, Ltd. (Canada) – Feeds: Posts Comments « MSC Cruises Offers Free Voyage on Birthday Nov. I first laid eyes on MSC Poesia at night in Quebec City. She looked very attractive with her gleaming white sides well illuminated.

How to Clean Glass and Mirrors Whilst Maintaining Your Sanity.

How to Clean Glass and Mirrors Whilst Maintaining Your Sanity.

Oh the thought of cleaning meters upon meters of glass and mirrors (especially the bridge windows) send tingles down my spine. It is definitely a job that you would like to hire out until the true horror of your situation hits you! You are the hired help!

With that sobering thought in mind it is not all doom and gloom, with these helpful tips your mirrors and glass should be streak free and sparkling just like the rest of your interior.

Vinegar is every super yacht stewardess’s friend

  • Vinegar has been used for centuries as a good ‘all-round’ cleaning product.
  • It is an organic product so it is safe around children.
  • It is non toxic so even though it may be a little smelly it is safe to breath.
  • It is friendlier to mother earth.
  • It is gentle on your hands.
  • Finally it gives STREAK free results (Hurray).

Use Distilled Water:

If you are in port and are using the dock water don’t be surprised if it is a little hard…

Here is my little tip, you  don’t have to rely on “dodgy” dock water  use distilled water.

  • As a general rule I always mix1 part vinegar to 3 parts distilled water
  • The less vinegar you use the less it smells.
  • Obviously when you have dirtier areas to clean like the bathroom mirrors you can increase the amount of vinegar into the mix.

The cloth!The best glass cleaning cloth

Many people suggest to use newspaper to clean mirrors and whist this is an OK idea at home, I find newspaper to be messy (especially with the black ink) and do not want it anywhere near the fine furnishing of a super yacht. Instead I recommend a microfiber cloth specifically for glass. These cloths are soft and lint free, quiet often you can use a damp microfiber cloth (without any vinegar) to buff up the glass.

 

The Bridge windows!

I am specifically mentioning the bridge windows because it is so important to get these windows streak free for safety reasons! You will need to time the cleaning of the windows well (do not leave it until the last minute).

  • Vacuum the console and the windows first, (the electronics on the bridge seems to attract dust).
  • Work with the deck department to remove the covers.
  • Do not clean the windows in direct sunlight as this will make them streak
  • If the glass is too hot then you will also see streaky glass.
  • Use cool water with a little vinegar and a microfiber cloth for best results.

Other tips:

  • If the glass is particularly dirty then washed it first with a gentle soap like (fairy liquid) this will get rid of any soap, hairspray or toothpaste residue. Dry it completely and buff with the microfiber cloth. You will not need to use any vinegar if you first clean it with soap, all you will need is a good microfiber cloth and a little “elbow grease 🙂
  • Do not spray the vinegar directly onto the glass, spray it on your cloth first and then apply it to the mirror. By doing it this way you will avoid getting the vinegar on the marble or carpet.
  • Do not use oil, steel wool, or any other abrasive sponge to remove any difficult marks on the glass. This will obviously damage the surface.
  • Do not wash your class cleaning cloth with galley towels.
  • Do not add fabric softener to the wash either. You do not want to be cleaning the oil residue from the cloth.

Thank you for reading my article on How to Clean Glass and Mirrors Whilst Maintaining Your Sanity.. By following these easy tips you will have clean mirrors and still maintain your sanity.

How to Create a Superyacht Interior Inventory

How to Create and Superyacht Interior Inventory

Just like if you were to benefit from keeping an accurate inventory of all your possessions at home, in case of the worst, as in a devastating natural disaster that has swept through your life without warning, it would presumably be the same as knowing how to create an inventory list for the superyacht.

Another important factor is keeping a record of the yacht’s assets, in turn, could prove very beneficial if the need arises to file a business claim.

The very first step of this important journey is to make an accurate inventory list of what is included the possibility your equipment and property may need to be replaced.

The list can certainly be done with a pen and paper, but for all efficiency purposes, it may suit you better to keep an online inventory, or even a physical location away from your office.

Your paper inventory could very well end up lost or it could become another casualty of the dreaded storm, along with other vital assets.

Memo Pad

 

Make Valuable Items Top Priority

Important items that become a priority are expensive artwork, furniture, stand-alone objects, technology and equipment.

The likelihood of this including office supplies is slim, although, items like a box of bulk printer ink will certainly make the list, along with other more costly items which are used on a regular basis, which can be included and then reimbursed for.

Your yachts specific insurance policy will more than likely highlight the details of the total reimbursement process.

You just may have the ability to adjust the terms and conditions, though, in reality, you should be expecting to pay more increased limits or increased coverage. This is a prime example of the importance to record the cost in replacing each and every item on your inventory list.

This action is done by comparing online retail prices throughout all markets, while you still might feel the need to write down the exact amount of what you spent on the item originally.

Superyacht Inventory

Updating Your Inventory is of the Essence

When you update your list pricing on a regular basis, like once every quarter, can help you greatly with keeping tabs on what is occurring in the financial aspect of the claim via your provider.

Basic insurance policies, as a majority, will oblige you in reimbursing for funds that are lost when there is no way of you having the ability to operate the company after the adverse effects of a storm or that of a natural disaster, not always though, will every policy include this.

Make sure to look over all of the details that are highlighted in your terms and conditions and contemplate employing a second insurance policy, making sure it is excluded from your BOP.

This specific type of coverage is quite often referenced as a business interruption insurance. To assure that you have the accurate amount of protection, figure the cost that is threatened, like something maybe like, employee pay.

Computers Create Stability

Superyachts and other businesses that maintain products that are kept on the property will very much be in need of an accurate inventory, and when you utilize a system that is run by the computer, this will immensely be tactful in precisely keeping tabs on the up-to-date per sale, which will be your ally.

Stocks will of course contrast, but when you complete an inventory now and again, you will make certain that your inventory list is on target and assure you that the proper amount of insurance in your possession.

Another time that calls for an update on your inventory list are those times when your business is in need of more assets. When something vital is left out of the list, the mistake could prove to be a costly one, always make sure to add receipts and other forms of documentation of the purchase in your inventory, soon after it is purchased and then used in your office.

Below are some quick steps on how to create an inventory list, which should prove beneficial

Never Stall

If you are just starting your business or the importance behind the concept of keeping inventory recently sprung into your head, the time is now. Waiting can, and a lot of times will become detrimental if you are faced with sudden disaster to the structure of your business. Start by going to every section of your building to examine the proximity carefully.

Take Photos

Take photos of the rooms and the particular items of value, so you have a visual record of your possessions. Go through them and note on the back of them the details, what is happening in the photo, where you purchased it and other main details.

Record Video

Just like with the photos, take your camera through each room of the hotel and check the contents of them. With video, you have the opportunity to use voice descriptions for the contents of each room. Make sure to check drawers, closets, cabinets and describe the contents of them.

Stay Digital

If you have produced an inventory list on paper, it is a good idea that you transfer information to your computer or tablet. Even if the info is on a flash drive, try to download it into a mobile app or online inventory software, in providing an extra step into maintaining the security of your inventory.

Keep List Secure

Always make sure that a copy, whether it be paper or digital, of the inventory list is kept at an alternate location, in case the disaster scenario was to take hold, you would have a spare copy safe, therefore not left stranded in case the worst were to happen. Always be one step ahead of the storm.

The Lifeblood

Knowing how to create and superyacht interior inventory is, as you can see, crucial in preserving the lifeblood of the company. Without records, there is no proof and without proof, there likely will be a dent in your reimbursement hopes. Now that you know what to do, there is only one thing left to do, do it.

 

 

 

The History of Domestic Service.

The following article is an excerpt from my new book:

” The Stewardess Bibles Guide to Achieving Excellence in Service”

Module One.

We’ve talked about the fun aspects of working on a Superyacht, so lets just for a minute look at what the work actually is. As a Superyacht stewardesses your job description is basically domestic help. Yes I know many people do not like the idea of being called domestic help especially those who have good educations; however , cleaning, serving, and taking care of someone’s personal effects is in essence domestic work.

The history of domestic serviceYou can find traces of domestic workers way back in history, however from the point of this chapter we will focus on the period from the mid 1900’s where the business of household domestic staff was booming in both Europe and in North America.

The conditions faced by domestic workers has varied over the years and from household to household. Traditionally people who took on the work as a domestic worker came from poorer socioeconomic situations, and depending on the individual’s skill set would evolve into a hierarchical system. Individuals would get paid for the services that they performed, however with no real legal protection many were taken advantage of. The only real advantage of becoming a domestic worker was on the provision  of food, clothing accommodation and a modest wage. Service was based on an apprenticeship system with room to advance over time through the ranks. Domestic servants were divided into upper and lower classes.

The upper servants carried out duties such as:

  • Butler
  • Footman
  • Governess
  • Skilled cook
  • Head housekeeper
  • Lady’s maid
  • Horse trainer
  • Chauffeur
  • Butler
  • Librarian
  • Grounds keeper
  • Nanny
  • Secretary
  • Masseur
  • Au pair
  • Valet

The lower servants carried out the following duties:

  • Kitchen maid
  • Scullery maid
  • Lackey
  • Handyman
  • Laundress
  • Nursemaid
  • Wet-nurse
  • Pool boy
  • Stable boy
  • House maid
  • Knave
  • Boot boy
  • Dog walker

 

Historically most household servants lived within the house, in an allocated area usually called the staff quarter. The accommodation was often substandard accommodation. I.e. The kitchen, the basement or in the attic. They wore simple yet presentable clothing and it was not uncommon for workers work between 16-18 hours a day.

So how does the super yacht industry compare to the above historical overview?

Well many aspects of historical service still may be applied to the super yacht industry, however the notable difference lies within the people involved; both the owners of the yachts, and the staff who crew the yachts. Whilst a limited amount of research has been done on this topic I will rely on my own experience and personal thoughts hypothesize the differences.

Owning a super yacht requires a great amount of wealth, a super yacht is very visible, very public. A super yacht is international a thing of beauty to be shown off the rest of the world. Therefore many owners of super yachts want beautiful people top to match their beautiful yacht.

In addition to the ‘ego side’ of owning a super yacht and Unlike the domestic work force who have very little if any legal right at all to rely on; the super yacht industry is protected by strict rules and regulations under international maritime law and as such has industry standards to adhere to. Such as salary standards, and work regulations, and accommodation standards.

The staff who crew these amazing vessels are very different from traditional domestic workers. In general they come from wealthy Western countries and are highly educated. They generally flock to the docks of the Mediterranean sea and USA Florida, in search of travel, sunshine and good salaries. In addition to this the super yacht industry has incredible high standards and as such offer  many training programs, which ensure that the crew on board are highly skilled, trained, efficient workers.

Furthermore I believe this to be the main difference between historical domestic workers and super yacht crew;. Professional yacht crew make a conscious choice to work in domestic service. They are not forced to work in service if they chose not to. This makes a huge difference in their self esteem, personal development and career advancement, resulting in high standards and excellence in service.

The History of Domestic Service

 

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Case study: No action required here just food for thought:

A few years ago I was hiring new crew in Antibes France for the upcoming Mediterranean summer season. I required 2 new junior stewardesses.

The salary on offer was 2500 Euro per month, plus the usual medical , 1 month paid holiday and 1 economy class return flight home per year.

Throughout the season I had to constantly reprimand one of the stewardesses. She was new to the yachting industry, so had absolutely no experience. Training and support were consistent and ongoing, however I was met with a barrage of belligerence, criticism, tiredness, tardiness and laziness.

After some time the summer was going ok, the  interior team  of 4 was settled in and getting on with the tasks at hand. One day the  4 year experienced Phillipina stewardess came to me in tears after a personal incident which recently occurred at home. After a quiet conversation I was horrified and appalled to find that she was being paid only $500 per month. To end the story without further deliberation, the captain rectified the situation with the management company, The Phillipina stewardess was paid $2500 per month her personal situation at home was helped and I had to be satisfied with the outcome.

I say satisfied because one stewardess was hard working , Keen to learn, had years of experience and was a pleasure to be around. On the other hand I had to deal with what was like a temperamental teenager who would throw a tantrum at any given moment, and who was paid more simply because of the color of her skin and the way she looked.

This made me think of the injustices in the world and how far has domestic service really come over the years?

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The History of Domestic Service

 

Resources:

The Order of Service

The Order of Service

As a super yacht stewardess it is important to know the order of table service, for many reasons. Below are  a few guidelines to help you master the art of fine dining table service.

The order of service may vary from culture to culture, and it is important to know the cultural norms of your guest; however, for the purpose of this chapter I will use English etiquette as an example.

The Order of Service

  • Service begins with the lady of honour who is normally seated to the right of the host, and proceeds counter clockwise ending with the host. However, if you do not know who the guest of honour is (a good clue would be who is sleeping in the VIP cabin), or if the atmosphere on board is not so formal then a ‘general rule of thumb’ is to serve all of the female guests first.

  • Followed by all of the men ending with the host.

  • If you get confused with who is more important, etc., the most important tips is to always follow the order of service in 1 direction. Do not go back and forth as this wastes time and looks very unprofessional.

  • Depending on your resources there will normally be 2 or more stewardesses on service so the flow of service should be smooth and efficient.

  • Plates are always served and cleared on the left.

  • Plates are normally cleared at one time, after the host has finished, with the exception of desert where individual plates are cleared as the guest finish.

  • Beverages are always served and cleared from the right.

  • If the same wine is served consecutively, then you may use the same glass, however, if the wines are changing with the courses the you will need to place a fresh glass for the new wine. (4)

This article was taken from my new book:

The Stewardess Bible’s Guide to Achieving Excellence in Service 

The Order of Service

  • Hannibal Square Wine Walk

Forget The Swear Jar.

Alternatives to swearing like a sailor.

Dear Crew,

I found this on Graduate Fasttrack (from a social media site) and I thought that as the season has just begun, it would be a perfect time to share with you this letter.

FORGET THE SWEAR JAR: 

Please note that I am a big big fan of interpersonal communication and I think that it is very important to be able to express your feelings when you talk with your fellow crew member’s. 

Therefore, try adopting some of the suggested expressions below

Instead of saying:Try Saying:
1You don’t have a f***ing clue, do you?I think you could do with more training
2She’s a f***ing power-crazy b*tchShe’s an aggressive go-getter
3And when the f*** do you expect me to do this?Perhaps I can work late (again)
4F*** off a*se-holeI’m certain that isn’t feasible
5Well f*** me backwards with a telegraph poleReally?
6Tell someone who gives a f***Perhaps you should check with…
7Not my f***ing problem mateI wasn’t involved in the project
8What the f***That’s interesting
9No f***ing change mateI’m note sure this can be implemented within the given time scale
10Whythe f*** didn’t you tell me that yesterday?It will be tight, but I’ll try to schedule it in
11He’s got his head up his f***ing a*seHe’s not familiar with the issue
12Oi, f*** faceExcuse me, sir?

Remember that for most you you, your summer season has just stated.

So when you are ready to throw someone over board, just remember  to adopt a little mantra, to help you calm your mind and stay in the now.

My mantra was: Its just a bad day not a bad life:

The yacht stewardess

Wishing you all a successful summer season and calm seas.

K.x

P.S. If you feel you can contribute further to this list then please feel free to add your comments below.

Don’t forget to claim your copy of The Stewardess Bible before the price goes up. Offer ends 30 June 2014

 

Forget The Swear Jar.Alternatives to swearing like a sailor.

Wardrobe Management

Luggage tags

The simple luggage tag

It’s really no big secret in the Super Yacht world that when the guest arrived on board those first few minutes are crazy! New faces, drivers,agents,  luggage, luggage and more luggage…. Guests walking around,  welcome drinks , canapés, with a possibility of an immediate departure…yes there is no denying it that this is a very busy time.

As a super yacht stewardess you should have this routine so well organized that nothing will faze her cool calm demeanor. For the purpose of this exercise I will write it as if you have first time charter guests on board.

The luggage:

No matter if your guests are first time travellers or seasoned travellers there is ALWAYS a lot of luggage (I guess they don’t have to worry about the 20 kg rule or excess luggage :)).

My system on board was really quite simple!

Think luggage tags!

luggage tag

This  system worked really well for me for many years, just like in a hotel when the luggage comes on board and sits like a mini mountain in its designated area, don’t despair . When the guest identifies their luggage simply tag the bag with the relevant cabin.

Amazon has a million luggage tags to choose from, but if you don’t have time to order them then just print out the labels, punch a hole in the top and thread an elastic band through it and there you have it!! It’s just that simple.

The luggage can then be delivered to the correct cabin and the tags will stay on the luggage until the guest departure… Simply remove the tag and use it for the next charter.

 Depending on your resources, size of the vessel and how big your interior team is, this is how I ran the welcome day.

Have ready:

  • Hot or cold refresher towels, scented and presented well.
  • Prepare a welcome cocktail, and refreshing non-alcoholic drinks.
  • Have ready welcome canapés.

The above three tips are the most basic of any welcome service on board a super yacht. You do not want to be setting up any of this when your guests arrive.

 Unpacking:

Depending on the safety policy of your vessel, you will know when it is the right time to  allow one of your girls (normally the laundry stewardess) to unpack the principle guests’ luggage. Again this is normal practice on any super yacht that you start with principle guest. Depending on your resources you will continue to unpack the other guests’ luggage if they so wish to continue with the VIP guest and so on.

 Wardrobe management.

Super yacht Wardrobe management

Colour co-ordinate

Mens wardrobe

  • All shirts are to be facing left (this is easier for right handed people to select and take out their shirt)
  • Button the top button, middle and last button (do not button all the way down)
  • Keep the same colours together
  • Keep short sleeved shirts together
  • Keep the long sleeved shirt together
  • Fold the under wear and socks the same way and order in colours
  • Fold mens swim shorts the same way
  • Arrange shoes by colour with the toes pointing out.
  • Colour co-ordinate sports jackets and suits

 Ladies wardrobe.

  • Keep with the same colour coding system
  • Dresses are hanging by a length
  • Do not put 2 skirts on 1 hanger
  • Underwear is folded the same
  • Fold bikinis the same way
  • Fold one piece swim suits the same way
  • Fold t-shirts, sweaters and cardigans the same way
  • Shoes colour coded, in heel heigt with toes pointing out

 Ironing:

Unless you work on a 100m+ yacht with several people in the laundry, I would recommend taking a few pieces that the guest wants to wear that night and continue ironing their clothes bit by bit. This is usually very fine for most guests.

socks

To summarise:

To summarize my article on wardrobe management, the rules are simple:

  • Be prepared for your guest’s arrival (with fresh towels food drinks and food).
  • Tag the luggage immediately
  • Color co-ordinate the wardrobe
  • Keep “like with like”
  • Always fold the same way clothing the same way

 

 

 

Thank you for reading my article on wardrobe management. As always I wish you safe travels and calm seas.

K

Money Management Master Class for Superyacht Stewardesses

Money Management Master Class for

Superyacht Stewardesses

The globalization has changed the face of job market. New opportunities keep on knocking at the door for talented people. New jobs are no more bound to a city, state or country. Such an extraordinary job is the job of a “Stewardess in super yacht”. Gone are the days when people worked in a closed boundary of high building were considered to be wealthy. The job of a ‘stewardess” not only give you pleasure of working at international locations but it also provides a great perks and benefits.

Salaries on a yacht are dependent on Job role, education, yacht size, location and if is private or charter. Generally speaking, higher salaries are being offered if the yacht is private and in case of charter tips keep the salary leveled.

A typical salary of a chief stewardess could be in an annual salary range “$37000 to $95000+”. Even at lower levels like senior and junior stews annual salary could be around “$30000 to $54000+”. Generally salaries are paid either in euros or USD. A lot of money could have being easily saved if proper financial advice were available. Like normally salaries is tax free due to international nature of the job. Now question is, “how to save tax & make investment on your hard earned money?”

These kinds of high yielding jobs need more attention when it comes to money management. Professional financial management advice is to be sought considering the international nature of the job. It’s important for a person to know where their money is coming from and going to.

In a normal office job sometimes it become difficult to save 1/8 of your entire salary. Most of the people are not lucky as you are who could save big time on rents, taxes, customs and excise duties etc. Believe us when we say we could help you save 80-90 % of your salary and help you understand the investment portfolio where you decide your own personal financial management.

To help you understand we have made a small effort with this article “Money Management Master Class for Stewardesses” giving brief details on savings considering the typical requirements of the job as a “Stewardess”.

Every person has her or his own financial objectives in life with respect to career chosen, attitude, values and basic needs. But before you start saving you should consider the following to know your reason for saving.

  1. Protection against personal risk like death, disability, unemployment
  2. Capital buildup for meeting family needs, educational needs, emergency needs
  3. Provision for retirement income
  4. Reducing tax burden
  5. Real estate planning
  6. Investment and property management

Future needs can be taken care of by allocating a part of current income for saving and investment. As the income of stewardess is high and keeps on increasing , he/she can devote a bigger chunk of his/her earned income for saving or investment purpose. A typical money saving plan starts with a chart having your expenses and Income recorded. Being a Stewardess all basic amenities are always provided by the yacht manager. As you have the travel planned and your requirement for the trips balanced.

Few basic tips could make a huge difference in your expenses:

  1. Avoid purchasing basic things while you travel, always carry with you beforehand.
  2. Remove luxuries items from your shopping list.
  3. As you will be traveling most of the time. Avoid renting a house. Better to buy a house after a while once you have enough money.
  4. Selling the unused luxuries items as soon as you stopped using them.
  5. Eat well and take care of your health as much as possible. Medical expenses could be huge if not take care of your health.
  6. Each country you visit has a particular local item which cost a fortune in other country
  7. Try to avoid taking any debt, if taken pay it first before any other thing.
  8. While we travel avoid impulse buying.
  9. As most of the time you will be living on board, always create a list of necessary items before come near any post.
  10. Communication cost is high while on yacht particularly using a satellite phone. Avoid using unless required.
  11. Cell phone call cost is different for different countries. It’s important to know your applicable call rates. Try using international SIMs.
  12. If you have a bought a home. Try avoiding taking premium TV / Cable connections as once you reach back home you could always watch your favorite shows online.
  13. Make sure you have separate saving account and money you saved is wired to that account. Small regular funds could make a huge difference.
  14. Whenever you a destination always eat like a local or it’s better to have food at the yacht itself. It makes our life full of surprises and cut down your expenses. Other country dishes are always considered as luxury food items..
  15. Save on foreign currency exchange.
  16. Insurance plans are to be considered based on the mix and match of your travelling destinations and your travel needs.
  17. Don’t buy car as you won’t be using it most of the times.
  18. Don’t get married early as long distance relationship are difficult to hold on and cause more damage then bring happiness in life.
  19. Plan your booking in the country before you reach in case you will be stay at a place for some duration.
  20. it’s best to know where to shop best with the help of Internet.
  21. There is lots of other entertainment and attractions in the place you visits specially government tourism sites.
  22. Discount coupons exchanges if you could get from your colleagues.
  23. Don’t join all clubs for hotel discounts. It’s always better only to stay on the yacht itself.
  24. Always use your tips money for shopping, avoid your salary money for shopping if possible.
  25. Keep regular update of your expenses.

There is always more to add on the tips but if you truly want to save money. Best is investing money on yourself and hire a financial adviser for helping you invest the hard money you saved. This could make a huge difference in your life.

Personal financial management provides the tools and techniques required by any individual for managing her or his own finances effectively. It touches on all the affairs of an individual like tax planning, managing investments in equities, debt and mutual funds, and managing decisions regarding purchase of automobiles, real estate investment decisions, and credit cards. Being a Stewardess is not all about traveling, luxury and money. It’s the hard work and the time you have invested to make the things works.

Be proactive and start saving!

Money Management Master Class for Superyacht Stewardesses

 

Keep Calm and Hug A Stewardess

Have you ever stopped to wonder where this “Keep Calm” saying comes from?

Well, here is what Wikipedia had to say:

Keep Calm and Carry On was a motivational poster produced by the British government in 1939, several months before the beginning of the Second World War, intended to raise the morale of the British public in the aftermath of widely predicted mass air attacks on major cities.

So in honour of all of you hard working stewardesses out there I’m sending you a virtual hug xxx.
 
 Just in case you  have forgotten what some characteristics of a yacht stewardess are, I’ve listed them for you below: 
  • Friendly
  • Welcoming
  • Approachable
  • Adaptable
  • Happy
  • Gentle
  • Accommodating
  • Proactive
  • Caring
  • Intelligent
  • Talented
  • Responsible
  • Reliable
  • Empathetic
  • Respectful
  • Knowledgeable
  • Helpful
  • Skilful
  • Discreet
  • Focussed
 
 

Keep Calm and Hug A Stewardess

 

Spirits Glossary.

‘Live in the sunshine, swim the sea, drink the wild air”

– Ralph Waldo Emerson 

Spirits Glossary.

A glossary is simply an alphabetical list of words relating to a specific subject, text, or dialect, with explanations. As a super yacht stewardess you will be required to know a great deal of jargon related to spirits, liqueurs, wines and beers.

So next time the chief stewardess asks you to get the Armagnac, Lillet, Frangelico  or the jigger, you will know exactly what to look for.

Below is a basic glossary of popular spirits and liqueurs, keep checking back as I will be adding to this list in the future.

Amaretto:

An Almond flavoured Italian Liqueur.

Angostura Bitters:

Is a rum based liqueur made from herbs and spices.

Anisette:

Is a sweet liquorice liqueur.

Aperitif:

Is a before-dinner drink that stimulates the appetite.

Applejack:

A brandy distilled from hard fermented apples.

Aquavit:

A Scandinavian liquor made from potatoes

Armagnac:

A French Cognac

Bacardi:

A light rum distilled from molasses or sugar cane

Bailey’s Irish Cream:

A blend of whiskey, cream, sugar & cocoa.

Benedictine:

A sweet cognac based liqueur

Bitters:

Is a spirit produced from herbs, roots and plants.

Blue Curaçao:

A sweet blue liqueur made from the dried peel of bitter oranges.

Bourbon:

An American whiskey made from corn, rye wheat, malted barley or malted rye grain.

Brandy:

A liquor distilled from fermented fruit juice.

Calvados:

An apple brandy.

Campari:

A bitter Italian aperitif

Capuli:

Similar to a European cherry.

Cassis:

Blackberry Liqueur from Fance.

Celery Salt:

A blend of celery seed & Salt.

Champagne:

A sparkling wine from the Champagne region in France

Cider:

An apple flavoured sparkling drink made from fermented apples.

Cognac:

A French brandy, distilled from white wine.

Cointreau:

A clear brandy liqueur made from the peel of oranges.

Cream of coconut:

A sweet thick liquid made from fresh coconut, sugar and stabilizers.

Crème’ de cacao:

A sweet coffee and vanilla flavoured liqueur.

Crème ’de menthe:

A sweet peppermint flavoured liqueur.

Curacao:

An orange flavoured liqueur.

Eau de vie:

A French young Brandy.

Egg nog:

Cocktails that use raw egg.

Everclear:

A 95% pure grain alcohol.

Heavy Cream:

A type of cream which is high in butterfat.

High Ball:

Is a tall glass used to serve long drinks in.

Fernet Branca:

A bitter Italian Liquor made from macerating over 40 herbs.

Framboise:

Raspberry champagne like drink.

Frappe’:

A drink served with blended Ice.

Galliano:

A sweet Italian liqueur, made from anise, herbs & vanilla.

Gin:

A clear spirit made distilled from corn, barley & rye.

Ginger Ale:

A carbonated soft drink.

Grand Mariner:

An Orange flavoured liqueur made from blended cognac, orange peels & vanilla.

Grappa:

Is a pomace wine. Made with left over material, such as grapes stems, seeds, & skin. It is very strong.

Grenadine:

A strong red syrup made from pomegranates and red currants.

Guarana’:

Is a tropical plant from Venezuela & Brazil.

Half & Half:

A mixture of half cream & half milk.

Kahlua:

A rich dark brown coffee liqueur.

Kirschwasser:

A cherry flavoured liqueur distilled from cherries.

Kummel:

A colourless liqueur made from caraway seed, fennel and cumin.

La Ina Sherry:

A light fino sherry

Lager:

A drink made by the slow fermentation of yeast at a low temperature.

Lillet:

A type of wine from the Bordeaux region, France drunk as an aperitif.

Limoncello. Lemoncello:

Is a popular Italian lemon liqueur.

Mad Dog:

Is a fortified wine.

 Mandarine Napoleon:

Is a Belgian orange flavoured liqueur.

Maraschino:

Italian cherry liqueur

Madeira:

Is a Portuguese superior sherry

Malibu:

Is a popular coconut flavoured rum.

Maraschino Cherry:

Is a sugar syrup coated cherry.

Mari Mayans Absinthe:

Is a strong absinthe

Midori:

Is a Japanese melon liqueur.

Noilly Prat:

Is a brand of vermouth from France.

Nutmeg:

Is a strong traditional spice, from the Myristica tree.

Passoa:

A red liqueur made from passion fruit juice and citrus.

Pastis:

Is an anise-flavoured liqueur and aperitif from France.

Pepper:

A spice from the pepper plant

Pernod:

A liquorice flavoured liqueur.

Pimento:

Is a sweet spicy herbal liqueur.

Port:

Is a fortified wine, there are many flavours and ages available.

Prosecco:

Is an Italian sparkling wine.

Punch:

Assorted drinks, usually containing fruit juice.

Pusser’s rum:

Is a blend of rum made out of the world’s finest rums.

Quinquina:

Is a French aperitif.

Raki Liqueur:

Is a strong Turkish Liqueur made from anise and raisins.

Rum:

Is a golden or dark distilled liquor made from sugar cane or molasses.

Rumple Minze:

A strong peppermint- flavoured German schnapps

Rye Whiskey:

A whiskey distilled from fermented Rye.

Schnapps:

Schnapps is a type of distilled spirit that is typically higher proof and less sweet than liqueurs and available in a variety of flavours.

Smash:

Smash: Smashes are drinks of mint, sugar, and a base spirit. A classic smash is similar to a julep, but simpler.

Tabasco:

Spicy American sauce, made from in vinegar soaked red Spanish peppers and other herbs.

Toddy:

A toddy is a hot-water based cocktail, usually spiced. The word originally comes from the sap of an Indian palm tree, which was fermented into an alcoholic beverage.

VS:

Indication of the age of Cognac, Armagnac and Calvados. This quality, more mainstream than the VSOP or the XO is most commonly used in cocktails.

Williams:

A type of pear, which is used in the wonderful tasting Poire Williams brandy.

Worcester sauce:

A powerful emulsion of extracts of meat, molasses, anchovies, garlic and spring onions. Used to enhance the taste in many cocktails.

Xeres or sherry:

From Spain originating wines, of which the fermentation is stopped by adding spirits. There are many kinds, from dry (fino, Amontillado, manzanila) too sweet (oloroso, amoroso)

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