What is your star sign? Capricorn
Where do you come from? Born in Bendigo, Australia, and then studied in Brisbane.
How long have you worked in the super yacht industry? Since April 2005, which includes taking off for just over a year to live in the French Alps to study French
What are your biggest accomplishments? Setting up the interior of a 44m new build whilst doing weekend trips on the owner’s other yacht was a big challenge and I enjoyed every moment of it!
Can you work under pressure? From sailing, yacht racing, to having to learn to drive a 33ft tender on charter, to preparing elaborate theme nights at the last minute and cooking for 65 people single handedly, I have definitely learned how to work under pressure in this profession!
What is the most difficult situation you have faced? Leading a deck team on a 42m with very little prior experience was quite tough but it forced me to learn quickly, and then my first time as chief stewardess, I needed to overcome a lot of self-doubt, especially as my 2nd stew was brilliant in service having been trained at Michelin star restaurants. I am very grateful for how much I learned with her, and the best thing about the experience is that it made me very determined to master all facets of service which is why I am excited to be doing some advanced wine, service and bartending training in the coming months on a 60m.
What are your pet hates? Negativity and being disorganised or living in clutter! My belief is that everything is ‘figueoutable‘. Either be proactive and change the situation or change the way you feel about it. I also believe a cluttered or disorganised environment creates mental clutter and stress. Keep everything neat, tidy and in its place, plan ahead for different scenarios and have systems in place to keep your life streamlined and simple.
Tell me about the last time you felt anger on the job – it was more frustration than anger, and it was when we could have been much more prepared but weren’t. I think of every day as an interview, and you really have to be on your game and be ready for anything. I like brainstorming all the possible requests or scenarios in advance so you can be sure to deliver that ‘wow’ factor, and not just be good, but be extraordinary and be remembered!
What do you do in your spare time? Now we have some time in the yard, I am loving going to the gym and Crossfit, beach volleyball, getting out to explore, and I especially love getting to meet new people. Everyone is so friendly in the Bahamas!
What makes you laugh? I laugh all the time, especially at myself! I have a strict Life=LSD policy (laughing, singing, dancing that is!) and so I especially don’t take myself too seriously. Whether it’s a silly movie, attempting to motivate the crew to learn a new dance or laughing because I just got soaked in the master shower whilst attempting to detail it…. It also helps when you have a great crew with a good sense of humour. In this regard, I am very lucky as we make each other laugh all the time!
What would you like to be doing five years from now? My ideal position would be a purser on rotation on a 100m+, and I am also very passionate about nature, wellness and retreats so it would be wonderful to be able to build a small Eco sanctuary and start organising retreats there.
Where would be your favourite holiday destination and why? My favourite holiday was in Thailand, doing a yoga and rock climbing retreat. With the beautiful scenery, simple accommodation the fresh food and all that exercise and yoga, I think it’s the best I’ve ever felt!
Where do you like to shop? I love exploring little boutiques and any store where they have unique, handmade pieces. This could be clothing and accessories or for the home or yacht. For the basics, I can’t go past places like H&M and IKEA, and then I love to add flair with some unique statement pieces.
Can you recommend a service or a product that may be helpful to Super yacht Stewardesses? The Stewardess Bible! But really, this is a service and resource that the industry has needed for decades and I wish I had have had this when I first started out. I was seriously clueless about the industry!
What do you enjoy most about your job? That I get to make people happy, I get to be creative and learn every day and I love my crew and meeting new people. I’ve also been to places I would never have thought to have visited, and with yachting, you never know where you could end up next which keeps it exciting!
What specific training was required to obtain this job? As I started yachting back in 2005, I gained a lot of experience on the job. I also completed an in depth interior management course earlier this year with my excellent mentor and first chief stewardess Carolyn Clark. With her 15 years of experience and exceptional organisation skills it was the best course I’ve ever done. I’m also looking forward to an upcoming advanced wine, bar tending and service course that I will complete in the coming months.
Can you tell me some vocabulary or terminology specific to your job? At the moment the buzzword on our yacht is “IDEA”. Basically, it’s a database program where you can add all the vessel’s inventory, spare parts, photographs, storage locations, shopping lists, scheduled maintenance etc. all into one location. So we are all very busy learning how to use it and getting everything up to date.
What type of reading do you do on a daily basis? I love anything uplifting and inspiring, this is a daily must for me, even if it is just simple quotes I receive in my inbox everyday.
If you could go back and change something related to your education or your life as a student what would you change or what would you do differently? Fully embrace the present, and get the most out of every situation instead of wishing I was somewhere else. I did this through my finance and accounting degree and even when I was studying French, always wishing it was finished or that I was already fluent, instead of enjoying the learning process.
What inspires you? Seeing people bring pride and passion into their work and inspiring others. Knowing that I have brightened up someone’s day, whether it was just to smile or having created something really special for them.