Superyacht Stewardess

Happy Halloween

Oíche Shamhna

Happy Halloween

From my ancestors to yours… Let’s celebrate.

Dear yachting community and a special hello to my superyacht stewardesses.

Halloween is one of my favourite celebrations of the year.

Yes, it’s a time to eat and drink too many forbidden treats, but its also a time to honour our ancestors.

A time when the veil is lifted between the worlds, and for a short moment, we can see who we are and where we came from.

So from my ancestors to yours, The Stewardess Bible is giving YOU the choice of treats.

Treat number 1: 

  • Buy one and get one FREEEEEE … This is incredible value for money. When you purchase the print edition of The Stewardess Bible, you will be sent the e-book absolutely FREE. This treat also includes the communications notebook and FREE standard shipping worldwide.
  • Please note that this is a manual process and the E-Books will be sent out as soon as possible to one email address only.

Treat number 2:

  • Enter the code Samhain30

    and receive a massive 30% discount off the Stewardess Bible E-Book. The EBook is available immediately after purchase. (please note that this fantastic deal is only for the complete E-Book and not for individual modules)

These discounts have never been offered before, and probably won’t be for a long time to come.

So take advantage of this offer today!

These treats are available until 1 November 2019.

I do hope that you enjoy this time of the year, take care of yourselves and please do remember your ancestors.

As always I wish you safe travels and calm seas.

The Stewardess Bible

“Making Life Easier for Every Super Yacht Stewardess”.

I know your time is precious, so I will give you a brief overview of what the book entails.

The book basically consists of 3 modules which have been combined to produce The Stewardess Bible.

The first module, The Stewardess Bible’s Guide to Achieving Excellence in Service, offers Standard operational procedures specific to the super yacht interior department.

This aims to help stewardesses manage their daily tasks with more organized, efficient, stress-free strategies.

The second module, The Stewardess Bible’s Guide to Creating the Perfect Cocktail, includes 21 chapters and five appendices covering every angle of the art of cocktails. From the history of cocktails to a comprehensive list of alcohol substitutions, the second instalment in The Stewardess Bible series gives stewardesses at all experience levels invaluable tips and tricks for creating perfect cocktails.

The last module, The Stewardess Bible’s Guide to Housekeeping Perfection, discusses a number of costly misjudgments. This module helps stewardesses understand the true dynamics of their tasks.

The Stewardess Bible

Unlocking the full potential of your super yachting career.

Mindfulness & The Superyacht Stewardess

Mindfulness & The Superyacht Stewardess

The Superyacht industry is truly a unique place to work, and as such, you can easily get swept up in the drama that can be associated with living in a bubble.

 Mindfulness seems to be the ‘buzz’ word of this generation. His Holiness the Dali Lama lives by it, Deepak Chopra teaches it and the Harvard Medical School students are writing research reports about it.

 So why is mindfulness receiving so much attention these days, especially since the world is getting busier and busier.

  • We make a plan for the weekend whilst watching TV and playing with the dog
  • We fold the washing whilst watching the kids,
  • We eat our lunch whilst sat at our desk for 8 hours without a break
  • We drive our cars around on autopilot
  • We “do, do, do, do, do, do,” all day long without engaging our brains into the one single activity that we are actually doing at the time.

The superyacht stewardess does all of the above, just in a different way. Her day is just as busy as the regular woman at home.

This article will explain what mindfulness is, how it comes to be and how we can master mindfulness in with our busy daily schedules.

What is Mindfulness?:

“Mindfulness is the practice of purposely focusing your attention on the present moment and accepting it without judgement” (Siegel 2009, Harvard Health Publications).

 The History of Mindfulness:

The art of mindfulness has been around for generations with strong roots being founded in Buddhism. However, every religion, prayer group and meditation practices, teach us to be aware of the present moment and leave the preoccupying thoughts behind.

For those readers who are not religious at all then you will be pleased to know that science is now taking an interest in mindfulness as it helps to reduce the effects of stress on our bodies and minds, which results in a happier more positive outlook on life.

Mindfulness also decreases psychological symptoms, such as:

  • Depression
  • Anxiety
  • Sleep and mood disorders.

 Mastering the Art of Mindfulness:

Mindfulness is being aware at the present moment. It is being aware of your body, mind and spirit; it is paying attention to words, tasks, feelings, and atmosphere.

Mindfulness is not some new age “mumbo jumbo” nonsense created by hippies and social outcasts to shame the rest of us for living extravagant lives.

It is a way of thinking and a way of being that EVERYONE has instant access to regardless of your personal beliefs or religious followings.

 We can cultivate and nurture mindfulness through various mediums, such as:

Basic mediation and mindfulness.

Sit quietly and focus on your breathing, let the thoughts come in and out, do not judge these thoughts or put any pressure on yourself at this time.  Practice a mantra out loud or quietly to yourself.

The idea here is to systematically focus your attention on what you are doing and how you are feeling.

  • Body sensations: Notice any subtle or strong sensations in your body, notice they don’t think about them or judge them, now let them pass.
  • Sensory: Notice, smells, sounds, sights, colours, tones, taste and touch, do not judge them and let them pass.
  • Emotions and urge surging: Coping with cravings can be challenging for us all; so the idea here is to notice how your body is responding to the urge. Replace the physical urge with knowledge, that in time it will pass. You are aware that nothing ever stays the same and life is a continual river of change. You have the power within you to resist the urge.

By practising mindfulness techniques, daily you will slowly be empowered to take your life into your own hands without judging yourself or placing unrealistic expectations upon your personal goals.

It is about being kind to yourself and giving yourself the tools to handle all of life’s little challenges in a calm state of awareness.

 

 

Taxi Etiquette for Global Travellers

Taxi Etiquette for Global Travellers.

Everything you need to know about hailing a taxi when travelling

 

Note: This article has been written for superyacht crew, but in a generalised manner to include the global traveller.

In the UK, you always have to be mindful that the vehicles are on the opposite side of the street and the driver is on the right side and not the left. As you exit a hotel, wherever you may be, depending on the class of the hotel you are staying, a doorman is usually present to hail a cab for you.

This is a nice luxury, making you feel safer and special, and allowing you to have an intermediary to explain to the driver where you are going. Your destination may be one that you are not familiar with as far as directions and how far away it is. You always need to make sure that you are not taken advantage of.

If it is obvious you don’t know your way around, then a dishonest driver can easily “take you for a ride”, taking you extra miles out of your way to getting to your destination, so this is another reason a doorman may be a positive choice for you. It is sometimes very difficult to bypass the doorman at your hotel anyway, so you may as well take advantage of the service he provides.

When and where to tip a taxi driver-

You tip the taxi driver at the end of the ride usually by handing the money over the back seat inside the car. You can also get out of the car and hand the cash to the driver through his window after arriving at your destination.

How much should you tip-

The tip for a doorman depends on the class of the hotel you are at and can vary anywhere from $1 to $5. The tip for the cab driver is calculated more like a restaurant, using 15% to 20% as a guide. So, for a trip costing $20, a $2 tip is sufficient. You will wait until the ride ends to calculate and pay the tip, together with the fare.

How to hail a cab-

If there is no door attendant or hotel staff to deal with, it is now essential to get to a spot that has traffic that includes taxis.

Whatever language it is, there is usually a light on top of the cab, showing whether the cab is off duty or empty, etc. Always look for this before wasting your time attempting to hail a cab that is either full or off duty.

The cab may be empty, but the driver on his way home or back to his base of operation. It usually is a waste of time trying to make sure that the driver is fulfilling his ethical duties by taking every fare presented to him. However, if the cab is empty and the light clearly shows that the cab is available to pick up, then you can get his taxi number if you wish to report him for not stopping for you. This could occur if you have a lot of bags or if your appearance is “different”.

There also may be certain areas designated for a “line” or “taxi stand” where you can walk to. In the UK, this is common and South Africa also has this. In this case, you go to the front of the line.

Taxi etiquette for global travellers is the same when dealing with these stands or lines and also with the doormen at hotels. There are only variations when dealing with questionable neighbourhoods or areas with little or no congestion of vehicles.

In Australia, for instance, you may need to find a commercial establishment so that you can ask for a place to call. Information on your cell phone usually will be sufficient in this day and age. However, if you are lost, it is always nice to find a helpful person to help you out.

Obviously, you will not be in the countryside in the UK or France without having thought ahead about transportation, and usually, if a taxi is your mode of travel, the driver will be waiting with you and for you.

For instance, you may take a cab from London to Shakespeare’s house way up in the Avon in the English countryside. The driver will be staying with you. In this case, you have to work out a flat rate for the entire trip with waiting time. This is better for you than letting the driver use the meter for the trip. It would be too expensive that way. Obviously, the same holds true for a trip to the French Riviera or in Spain from Madrid to the country.

Getting back to city life and hailing a cab, it is always important to be careful when stepping into the busy street to wave down a taxi.

In Italy, the roads are several lanes and drivers are fast. If you must hail a cab the old fashioned way by waving it down in the street, be very careful and pay attention to the signs on the cabs showing whether they are vacant or full.

It is sometimes hard to use the proper etiquette and politely wave down a taxi when they are in such a rush to get a fare. You may experience the taxi stopping for someone else that was after you in the scheme of things and have to hold your head. When travelling as a tourist, it is always suggested that you stay in control and not get overly aggressive.

Leave early for wherever you have to go and reduce the stress of having to panic if a cab doesn’t stop for you or if it seems to be taking some time to get your taxi. Hailing a cab in the UK, for example, can be a very pleasant experience and the ride itself also, since the drivers are usually very friendly and helpful.

You can get a tour from the driver most of the time, while on the way to your destination. Actually, if you get the right driver in London, he can turn into a great tour guide for you. You may establish a relationship and have a regular driver while you are there. This may even help cut the costs of too many tours.

These drivers are sometimes a treasure trove of information and you get one on one personal attention. The same holds true in Australia. They are, mostly, very friendly people, and to be a taxi driver, he or she usually has the gift of gab and is willing to share a great deal of information with you.

In France, you have to call for a cab since you are not able to hail one.

  • Spain, on the other hand, permits hailing a cab and it is the quickest way to get one.
  • South Africa is known for its hustlers and taxi drivers are no exception, so, therefore, hailing a taxi is usually the best way to get one.
  • In Australia, if you are staying at a decent hotel, asking the valet to flag you a taxi is best. He can call on his phone for you.
  • This is similar to the U.S. In Vegas, for instance, where the valet booth has a phone.

Now let’s talk about UBER

Uber is an American international transportation network company headquartered in San Francisco, California. The company develops, markets and operates the Uber mobile app, which allows consumers with smartphones to submit a trip request which is then routed to Uber drivers who use their own cars. The service was available in 58 countries and 300 cities worldwide (wikipedia.org/wiki/Uber)

This service has been somewhat controversial of late, and it has been challenged by governments and taxi companies alike who allege that the drivers are unlicensed to drive taxis, therefore, it is not safe for passengers.

I’m not too sure about this premise, as I’ve been in quite a few dodgy licenced taxis before!

The app and user ability of Uber is super easy and very efficient, you can have a look here for more information: https://www.uber.com/

I hope this article has shed some light on taxi etiquette around the world. If you have any tips, tricks or experiences, please let us know in the comments below.

Questions to Ask Yourself If You Want to Leave the Yachting Industry

The Mediterranean season is in full swing and for many superyacht stewardesses, this means long hours, difficult guests and draining colleagues.

It’s right about this time that the stewardess is not looking out to sea or enjoying the beautiful sunshine, but rather at the mountain high pile of towels in the laundry, dirty cabins and running from one of the yacht to the other, making sure that the guests have everything that they need and want.

Everyone desires a meaningful and fulfilling professional life. When you’re happy with your work, you feel more content, purposeful, and complete.

When you’re unhappy at work, the days seem long, you miss home, friends and family, and the daily stresses and negativity can build up and up until there is little room to conceal your feelings any more.

This can lead to poor decision making,  a change in your personality, poor work performance and depression. The work of a superyacht stewardess can be mundane and boring, so it is right about this time that you may be asking yourself “What am I Doing Here”?

Whatever your motivation or trigger is that has led you to the point of resignation, ask yourself the following questions before you throw in the towel.

ocean 2

Questions to Ask Yourself If You want to Leave the Yachting Industry

1. Why am I unhappy with this job?

Understand where your unhappiness comes from — is it specific to the type of work you do, who you work for, or is there a personality clash on board? This is a great starting point for understanding your unhappiness and a great place to make a change.

2. Do I need a job change or a life change? 

Ask yourself: Is my unhappiness about my job, or life in general? Unhappiness in one part of life can have a cascading effect on the rest of what we do. Before taking action, make sure your focus is to resolve the primary cause of your discontent.

3. What are your professional goals?

What do you want to achieve professionally, and when? Are you currently on the path to achieve those goals? If not, what do you need to do or change about your current job and career path to get there?

4. What’s been missing for you professionally?

What are you lacking in your professional life? Recognition, compensation or advancement? When you know what’s missing, you can make plans to fill in the gaps, in your current position or elsewhere.

5. Where do you see yourself in 5 years? 10? 20?

Envisioning your future self is a great way to keep the bigger picture in mind. A simple envisioning exercise: close your eyes, clear the mind with a few minutes of breath awareness, meditation, and then look ahead five, 10 or 20 years.

  • Where are you working?
  • What have you achieved?
  • What does the rest of your life look like?

When you open your eyes, jot down what you saw. You can then take action to align your present life with the future.

6. What do you feel you were put on this earth to do?

This question is hard for many people but warrants deep thought if you’re considering a career change.

  • What do you feel in your heart you’re meant to do?
  • What work would bring you deep happiness and meaning to your life?

This may be something you can do outside of your current job – as a hobby or part-time interest. Or it might be worth pursuing wholeheartedly as a career.

Undertaking self-exploration work will allow you to understand what you need to be more fulfilled professionally. If you have financial obligations and other considerations that preclude making a significant job change, look for ways to incorporate what you learned about yourself in other areas of life.

Take action. Move towards the activities, interests, and people that resonate with you, and fulfilment will follow.

 

 

What Does A Superyacht Stewardess Do?

For many years people at home would ask me what exactly does a superyacht stewardess do? And I’m sure many thought  I just smiled nicely whilst serving tea and coffee to the guests on board (similar to that of an airline stewardess).

However, this could not be further from the reality of the job description of a superyacht stewardess.

What Does A Superyacht Stewardess Do?

A superyacht stewardess wears many hats, think:

  • Hotel manager
  • Housekeeper
  • Waitress
  • Safety officer
  • Guest relations
  • Butler
  • Laundress
  • Personal Shopper
  • Project and Time manager
  • Florist and well-groomed hostess.

A typical day may include:

Drinks Service:

Drinking is at the cultural epicentre of every social group on the planet and a yacht stewardess must be extremely competent with serving all types of beverages. Skills a stewardess must possess are:

  • Wine knowledge, wine pairing wine storage and wine service.
  • Champagne service.
  • Port and Cognac service.
  • Beer knowledge and beer service.
  • Cocktail knowledge, preparation and decoration.
  • Spirit’s knowledge.
  • Hot beverages, tea and coffee service.
  • Storage knowledge of fine tea and coffee.
  • Soft drink and other non-alcoholic storage and service.
Further to beverage service, a good stewardess will also be educated about tobacco and service of cigars, cigarettes and pipes.
Food service

Food Service:

Broadly speaking, there are five types of service that a stewardess is required to competently master. These are as follows:

  • Silver service.
  • American service or plate service.
  • English service.
  • Buffet service.
  • Russian service.
In addition to the styles of service, a yacht stewardess must be well versed in table management, table settings, courses and order of service. These duties and the success of a beautiful dinner or a bodacious party primarily lay with the Head Chef and Chief Stewardess.
The Stewardess Bible’s Guide to Housekeeping Perfection

Housekeeping:

A superyacht is full of fine fabrics, and expensive artwork, so a yacht stewardess must be extremely proficient to handle such pieces; or may be required to work under the supervision of the Chief Stewardess until that level has been achieved.

  • Housekeeping duties will include cleaning cabins.
  • Cleaning public areas on board.
  • Cleaning the officers’ cabins.
  • Cleaning the crew mess and other crew areas.
The details of housekeeping will depend on the size of the vessel and will be coordinated by the Chief Stewardess.

Laundry Care: 

The most common types of fabrics a stewardess must know how to launder correctly are:

  • Cotton.
  • Silk.
  • Microfiber.
  • Wool.
  • Rayon.
  • Polyester.
  • Leather.
  • Linen.
Laundry details and coordination will be explained by the chief stewardess and must be executed by the stewardess. This is an area where many mistakes can happen so extra diligence is required here.

Flower Arranging & Plant Care:

Flower arranging and plant care is a fun part of the job. The reason why every good stewardess should know how to arrange flowers is that ‘yes… you are on a yacht’ and you may not have access to or the budget to call a florist every time your flowers or plants need attention.

Personal Appearance:

Yes, I’m sorry to say that looks do matter in this industry. It is one of the things that I found hard to handle when I was being instructed to hire ‘model’  like stewardesses. However, there is a light at the end of this (some times) superficial tunnel; and that is groomed and presentation.

Grooming, personal hygiene and personal presentation are not hard to manage. Knowing your colours, what hairstyle suits your face and how to wear your uniform can make a great impact on your overall presentation.

Professional Etiquette & Interpersonal Communications:

Professional etiquette and personal communications, in my opinion, are one of the most underrated assets of a stewardess.

These skills must be learnt over a period of time; where a stewardess will learn how to speak and when to speak (a skill that many struggles to master); how to walk on a boat, and how to carry herself in front of very important people.

Communication skills are not only limited to verbal communications, but also includes non-verbal communications, like a pretty smile, or direct eye contact (depending on the culture of the guests).

All of these small things make all the difference to your guests having a truly relaxed and enjoyable experience on board.

STCW 95 & Safety Responsibilities:

Finally, a superyacht stewardess must fulfil her safety role in the case of an emergency. Her role will depend on her position, the size of the vessel and her qualifications. Her role will be allocated to her by the Captain or Chief Officer (again depending on the size of the vessel) and must be taken very seriously.

Thank you for reading my article on “What Does a superyacht stewardess do”, and for your interest in this amazing industry.

You may also be interested in: What Does a Superyacht Chief Stewardess Do?

 

So that is what a superyacht stewardess does. For a complete reference manual for every superyacht stewardess, please visit the bookstore.

Patience and The Superyacht Stewardess

Patience and The Superyacht Stewardess

On a charter superyacht in season, it may be weeks before your next day off. You may be having to deal with, literally, the most demanding people on the planet for as many as 18 hours of the day.

In this environment perfection is a minimum requirement, and under these strains, a superyacht stewardess has to develop superhuman levels of patience. It’s not a job for everyone, but those who get a thrill from providing immaculate service in difficult circumstances have plenty of tips to share for those who are finding patience difficult to come by.

Working in a 7* plus Hospitality Environment

The role of a superyacht stewardess will open a window on how a tiny proportion of the world’s population lives. It’s a select few, and they can be unique in more ways than just their wealth.

Many will have unusual habits, make extravagant requests or have an unconventional manner, and it is up to you to adapt and apply a whole host of different skills while at their beck and call.

Your job description extends to all manner of odd-jobs and it’s up to you to master all of them. Just by way of introduction you’ll have to understand the nuances of international etiquette, keep watch at night, help the exterior crew, apply a silver dining service, help plan meals tailored to the guests’ tastes, maintain the cleanliness and tidiness of the yacht’s interior and perform a variety of laundry duties, many of which are personalised for the passengers.

Working in Customer Service

When dealing with billionaires, many of whom are staking their reputations on the smooth operation of their superyacht while their guests are on board, the word “no” is not in your vocabulary. Whatever the demand, and however outlandish it may seem, you are obliged to find a way to make it happen.

What’s more, it’s not just enough to meet the needs of your passengers, the role of a stewardess working in a 7* plus hospitality environment dictates that you should go about your work with a smile and cheerful air.

Experienced stewardesses talk about a gradual transformation into a service superhero, no matter the time of day and no matter how many days into a voyage. The rewards in tax-free salary and tips, which can be 10-15% of the charter, speak for themselves and make the effort worthwhile.

Patience and the Superyacht Stewardess

Patience with Professional Challenges

Out at sea, you may be confronted by any number of professional challenges. One of the most common is the universal truth of seafaring; some people will get sick.

This can be a particularly challenging situation to deal with. It’s not just the unpleasant task of cleaning up vomit quickly and efficiently, you will also have to attend to some poorly and most likely impatient passengers and make sure that they are as comfortable as possible.

Superyacht stewardesses also have to get used to the fact that there will be no set routine on board, especially during a charter. Your day will be dictated by the schedule and demands of the guests, and it’s up to you to change to ensure that you offer a bespoke experience for them.

Here, goal-related thinking will go a long way. A calm exterior and brave face will inspire confidence and peace of mind for your guests, and there’s a good chance it will be rewarded financially at the end of the voyage.

Many superyacht stewardesses say that, once they’ve learned to go with the flow the voyage takes on a timeless quality, as days blend together in a pleasant way.

Patience with Personal Challenges

Something that many superyacht stewardesses find difficult to cope with is the absence of personal space. Quarters can be cramped and cabins are shared. Crews tend to mix and match so there’s a chance that you’ll be spending a lot of your time in the company of a stranger.

Homesickness can also strike at any time, even to the most hardened seafarer. Rather than getting nostalgic and looking to the past, try to look forward to future experiences and the time you’ll get to spend with loved ones when the season does come to an end.

At these times it’s a good idea to fall back on the training that you put to use in the professional sphere. Approach every day with a smile, but also fix your gaze on the best parts of the job.

Because few things are better than when you have time off between charters when you’ll be moored in some of the most beautiful places in the world. Many stewardesses take the time to treat themselves, booking in for massages, sunning on the beach or by a pool. For these days you can be as selfish and demanding as the guests you serve out at sea.

And that gratuity will be all the more welcome when you’re relaxing in a tropical paradise like the Bahamas, Saint Martin or Saint Barth.

So while the potential for stress can be quite high when you’re sailing, the opportunity for de-stressing and luxury is never too far away.

Patience and The Superyacht Stewardess

Patience with difficult guests

All stewardesses will have an interesting story to tell about the guests that they have served in the past. It’s a simple fact that the super-rich has a different set of standards and modes of behaving to the rest of the world.

A watchword, no matter how difficult the guest may be, is discretion. It comes with the territory in this business, and even when recounting weird and wonderful tales of times at the beck and call of an eccentric sheikh or rude oligarch, stewardesses will never name names.

Spending days on end at the beck and call of difficult guests can be especially draining. But, though it may sound strange while you’re actually living the experience, there’s little in this job that beats the satisfaction when you come to the end of a particularly challenging stint and know that you made sure that the guests went home happy and satisfied.

Patience and The Superyacht Stewardess:  Is an excerpt taken from The Stewardess Bible.

The Stewardess Bible and Communications note book

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